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Commercial games are powerful because they let users step into the body of a fictitious hero character – be it a space marine, crowbar-wielding engineer, or mustached plumber – but few realize that corporate training has the potential to take this engagement concept even further, bridging fiction and reality. By leading employees to understand, feel, and believe that they are the heroes of a corporate initiative and applying fictional storytelling liberally, the celebrated and internationally-recognized Applied Fiction methodology has amplified serious games to transform thousands of employees across dozens of training topics into the heroes they were meant to be. This session demonstrates the power of Applied Fiction through a case study of how one of the largest utilities in the nation solved their employee cyber-security compliance engagement problem, and then equips audience members with the essential building blocks to create their own Applied Fiction. This session is led by Christopher Lazzaro and Michael Dockery, MetaMythic game designers and inventors of the Applied Fiction methodology.
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The CIP standards are an opportunity for APS to Everyone believes CIP positively impacts the What’s the one thing your heroes need to know? equip our people to protect the infrastructure we’ve built over 100 years to deliver reliable power to the people of Arizona. What does success look like? reliability and security of our power grid, and knows their role in the cyber-security mission. Employees are apathetic or hostile about CIP: they Everyone can explain how their role is critical for What’s standing in their way? are concerned about increased workload, afraid of making a mistake, and distrustful of the CIP team. How do we measure this success? the reliability/security of our power grid through CIP, and then demonstrate their CIP duties.
IT Engineers Lisa Carrington Design and support infrastructure for enabling operations of the grid. Responsible for ongoing related comms, tasked with implementing CIPv5 at APS. Plant Operators Operate and monitor the plant, perform rounds, work in the plant control room, plant floor and switchyard. Cyber-Security Team Provides interpretation of CIP standards and support defining duties for job roles
The CIP standards are an opportunity for APS to equip our people to protect the infrastructure we’ve built over 100 years to deliver reliable power to the people of Arizona. Everyone believes CIP positively impacts the reliability and security of our system, and knows their role in the cyber-security mission. Can positively explain how their role increases the reliability/security of our power grid through CIP, and then demonstrate their new abilities. Employees are apathetic or hostile about CIP: they are concerned about increased workload, afraid of making a mistake, and distrustful of the CIP team. IT Engineers Lisa Carrington Design and support infrastructure for enabling operations of the grid. Responsible for ongoing related comms, tasked with implementing CIPv5 at APS. Plant Operators HR and Marketing Operate and monitor the plant, perform rounds, work in the plant control room, plant floor and switchyard. In charge of the LMS/corporate training and internal comms respectively.
