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Dynamics CRM will be discontinued from 1st November and will be
replaced by Dynamics 365.
Dynamics 365 is an evolution of Dynamics CRM that will have
powerful combination of customer relationship management tools
with ERP capabilities and predictive artificial intelligence in a
cloud-based environment. And this is going to be the best option for
today’s on-the-go businesses.
What changes are in store with Dynamics 365?
Microsoft’s major goal for Dynamics 365 is to provide businesses a better
way to maintain customer relationships and operations of business that too
in any kind of environment while offering a greater level of personalized
automation. In addition, this software also has several purpose-built apps to
manage vital business functions such as:
• Customer Service
• Field Service
• Product Service Automation
This new system is specially built to allow organizations to
concentrate on all aspects of personalized customer experience
delivery. And this on-going analysis of information in Dynamics
CRM helps sales professionals to enhance customer relationships
and to plan daily activities.
There are also tools such as Engagement Analytics, Relationship
Assistant, Email Engagement and Auto Capture- which allow and
help connect the dots in order to guarantee that customers
experience the personal touches they expect.
Relationship Assistant: better
This app benefits service providers by allowing them to monitor all
the activities, opportunities, and customer communication – all in a
single location, helps to enhance relationships. Dynamics 365’s
business intelligence capabilities also assist organizations to
examine patterns in the data and to make informed decisions to
optimize your communications based on analytics and analysis.
Email Engagement: better
Dynamics 365 is featured with author and monitor messages, which
helps in tracking email performance and as well as to receive
insights into your most invested prospects using Dynamics 365
intelligence capabilities. Microsoft’s Email Engagement app works
better and makes it easier to send right messages to the right person
at the right time.
Engagement Analytics: better
To discover patterns and optimize engagement with an app, backed
by artificial intelligence and machine learning algorithms.
Understand prospect sentiments, and use metrics to inform your
outreach and turn leads into sales.
Auto Capture: better
This app can instantly analyze your Microsoft Exchange inbox
where it identifies important messages and trace them back to your
communications via Dynamics 365. This is best example of
Microsoft using AI capabilities in order to enhance
communications and increase efficiency for sales and service