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MOTIVE POWER REPAIR AND SERVICE The Careers and the Skills Introduction What we mean by Motive Power Repair and Service 45+ Industry Occupations to choose from Career Path Options Emerging Technologies The 9 Essential Skills For More Information

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motive power repair and service

MOTIVE POWER REPAIRAND SERVICE

The Careers and the Skills

introduction
Introduction
  • What we mean by Motive Power Repair and Service
  • 45+ Industry Occupations to choose from
  • Career Path Options
  • Emerging Technologies
  • The 9 Essential Skills
  • For More Information
what we mean by motive power repair and service
What we mean byMotive Power Repair and Service
  • Is a comprehensive industry term representing all aspects involved in a vehicle’s life cycle after the vehicle is purchased. The industry consists of businesses involved in:
who does what in the shop automotive repair and service
Who does what in the shop?Automotive Repair and Service

When someone brings a vehicle into the shop, a team of highly skilled tradespeople, combine their knowledge and skills to repair and service the vehicle.

In small shops, workers may perform more than one job.

who does what in the shop advisors and organizers
Who does what in the shop?Advisors and Organizers

Service Advisor

  • Usually the first contact
  • The Listener – pays attention to the customer as they describe what is wrong with their car
  • Asks questions to help identify and describe the problem
  • May test-drive the vehicle
  • Provides the details of the customer’s concern to the Automotive Service Technician(s)
who does what in the shop advisors and organizers7
Who does what in the shop?Advisors and Organizers

Service Manager and

Shop Foreperson

  • Organizes and supervises the actual work done in the shop
  • Assigns work to the Automotive Service Technicians based on their ability and area of interest
  • Handles customer concerns
  • Ensures policy and procedures have been followed including environmental friendly practices
who does what in the shop repair and service personnel
Who does what in the shop?Repair and Service Personnel

In the shop, a variety of technicians and other

personnel look after the vehicle.

  • Automotive Service Technician (AST)
    • Electrical and Fuel
    • Exhaust
    • Heating and Cooling
    • Steering, Suspension and Brakes
    • Transmission Specialist
    • Tune Up
  • Tire Installer
  • Tire Repair Technician
  • Oil and Lube Technician
who does what in the shop autobody and collision repair occupations
Who does what in the shop?Autobody and Collision Repair Occupations

When a vehicle has been damaged in a collision,

other specialized workers are needed

career path options
Career Path Options

On-the-job training

  • Get a foot in the door straight out of high school

Apprenticeship

  • Earn while you learn
  • Combines on-the-job training with technical training
career path options11
Career Path Options

Community College

  • More than 140 colleges all over Canada offer programs in the motive power repair and service trades

University

  • A university degree in journalism or education, combined with a passion for cars and technology can lead to occupations like automotive journalist or high school transportation program instructor
emerging technologies
Emerging Technologies
  • In the next 3-5 years, 95 new vehicle technologies will be incorporated into new cars, light/medium duty trucks and heavy duty vehicles
emerging technologies13
Emerging Technologies
  • These technologies include:
    • Tires – airless, run-flat, self inflating
    • Advanced front lighting systems
    • Self healing paint
    • Remote vehicle diagnostics
    • Stolen vehicle slow/shut down and recovery systems
    • Lane departure warning systems
    • Blind-side alerts
    • Collision avoidance systems
    • Radar, laser and sonar detection sensors
emerging technologies14
Emerging Technologies
  • Continuous learning is a core principle to the future success of the sector
    • Upgrading the skills and knowledge of the workforce to ensure the industry’s ability to adapt to changing vehicle models and technology
the 9 essential skills
The 9 Essential Skills
  • Are the skills needed for work, learning and life
  • Are a common language used to talk about skills demands across occupations
  • They provide the foundation for learning all other skills and enable people to evolve with their jobs and adapt to workplace change
the 9 essential skills document use
The 9 Essential SkillsDocument Use
  • Tasks that involve a variety of information displays which words, numbers, icons and other visual characteristics are given meaning by their spatial arrangement
  • Application in the Industry
    • To read and interpret work orders and estimates
    • To get information from specification charts and maintenance schedules
    • To interpret wiring or parts diagrams
    • To extract or analyze data from graphs
the 9 essential skills continuous learning
The 9 Essential SkillsContinuous Learning
  • Examines the requirement for working in an occupational group to participate in an ongoing process of acquiring skills and knowledge
  • Application in the Industry
    • Used when there is a requirement for workers to keep up with changes to vehicles, models, diagnostics, repair methods and environmental legislation
the 9 essential skills reading
The 9 Essential SkillsReading
  • Reading material that is in the form of sentences or paragraphs
  • Application in the Industry
    • To read manuals, work orders, service bulletins, memos, diagnostic charts, online information, customer complaints and industry magazines
the 9 essential skills writing
The 9 Essential SkillsWriting
  • Includes writing text and writing in documents
  • Application in the Industry
    • To document customer complaints
    • To document work completed
    • To leave notes for co-workers
    • To request information from other shops or manufacturers
the 9 essential skills numeracy
The 9 Essential SkillsNumeracy
  • Workers’ use of numbers and their being required to think in quantitative terms
  • Application in the Industry
    • To handle payments
    • To set schedules
    • To take measurements
    • To estimate repair times and costs
the 9 essential skills oral communications
The 9 Essential SkillsOral Communications
  • The use of speech to give and exchange thoughts and information by workers in an occupation group
  • Application in the Industry
    • To listen for instructions
    • To provide directions or opinions
    • To discuss diagnosis and repairs
the 9 essential skills working with others
The 9 Essential SkillsWorking with Others
  • The extent to which employees work with others to carry out their tasks
  • Application in the Industry
    • When mentoring a new employee
    • When learning as an apprentice
    • When teaming up to troubleshoot a repair issue
the 9 essential skills computer use
The 9 Essential SkillsComputer Use
  • The variety and complexity of computer us within the occupational group
  • Application in the Industry
    • To obtain technical information from computer based and online manuals
    • To look up parts information
    • To source parts
    • To access information in the vehicle’s electronic control modules
the 9 essential skills thinking skills
The 9 Essential SkillsThinking Skills
  • Differentiates between problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory and finding information
  • These cognitive functions are interconnected
  • Application in the Industry
    • To diagnose repairs
    • To choose whether to repair or replace a part
    • To remember key features of different vehicle makes and models
    • To set priorities
the 9 essential skills25
The 9 Essential Skills
  • Essential Skills required most in the industry
    • Thinking Skills – Problem Solving
    • Oral Communications
    • Document Use
for more information
For More Information
  • CARS Council – www.cars-council.ca
    • Training programs information
    • Labour Market information
  • CARS Youth – www.carsyouth.ca
    • Career information and resources
    • Essential Skills resources
  • CARSability – www.carsability.ca
    • CARS self assessment tool to identify skills gaps