Benefits of CRM Software in Service Industry

1. Benefits of CRM Software in Service Industry SalesBabu CRM For Enterprise Business & Startups M: +91 9611 171 345 Email: sales@salesbabu.com

2. Service Industry The service industry plays a unique role in the development of the economy as it creates services rather than tangible objects. The service industry in India is one of the largest sectors of India. The service sector accounts for about 54.40% of India’s total GVA(Gross Value Added). India’s service sector covers a huge variety of business activities like trade, educational institutions, medical, financing, hotels, restaurants, insurance, real estate and communication etc. M: +91 9611 171 345 Email: sales@salesbabu.com

3. CRM Software for Service Industry CRM stands for Customer Relationship Management. It is an online software which helps you to track sales activities. In a click one can make detailed customer profile. It helps companies to manage customer relationship process. When a company knows more about its customers then they can better manage their relationships. It is easy for sales people to compile the reports. One can easily track all the customer interactions. It helps businesses to manage customer relationships in an organized way. M: +91 9611 171 345 Email: sales@salesbabu.com

4. Benefits of using field operation management software • Real time data availability The field service engineer management software ensures real time data availability such as customer interaction about issues, history of customer purchases or customer information etc. You can also share real time information or data within your department within seconds, which thereby reduces the frustration of the customer as well as the customer service executive. The field engineer management enables you to manage your customers at centric point, and whatever and whenever you required, you can easily retrieve and check all the certain activities which have been actually done with this customer. Customers are always a prior necessity for any organization. SaleBabu field service engineer management software - Service On Demand allows you to maintain all the details of your existing customer on one single platform and make a fruitful Database for your Organization. M: +91 9611 171 345 Email: sales@salesbabu.com

5. 2. Accurate data availability As the field engineer management software ensures unlimited notes taking ability for the reps, it leads to accurate data availability in the future time period. The automated data entry facility in a field operations management Software makes it easier for the sales rep. It not only saves the time of the sales rep but also provides accurate data for future use at the right time. 3. Business efficiency With the implementation of the field service engineer management software, you can improve your business efficiency. A cloud based service management software comes with various benefits and functionalities which can meet the demands of your organisation. M: +91 9611 171 345 Email: sales@salesbabu.com

6. 4.Contact Management The field service management software provides customer details, customer contact details, product history details and overall customer service activities to support customer enquiries. Thus, it leads to quick solving of customer enquiries, provides best solution to customer problems, provides a 360 view of customercontacts, manages customer contract renewal reminders and identifies cross-selling opportunities. 5. Analytics The field operations management software provides actionable insights into the service performance with dashboards and reports. It defines the proactive actions based on the real market data, it helps in planning and reporting of service visits and also provides an overview on cross-selling and up-selling opportunities. M: +91 9611 171 345 Email: sales@salesbabu.com

7. 6. Reduction in cost The implementation of a cloud based service management software in the service industry reduces wastage of cash in various aspects of the business activity. Improvement in technology not only eliminates manual work but also eliminates the risk of manual errors. 7. Increase customer satisfaction The field operations management software helps you to enhance customer satisfaction and to gather feedback from customers, analyze and evaluate the responses to create customer satisfaction initiatives. Increased customer loyalty results in increase of revenue in terms of your Services. M: +91 9611 171 345 Email: sales@salesbabu.com

8. 8. Automated support scheduler Field engineer management software enables organizations to automate intimations about their job such as installation, warranty expires and PMS visits, so that you never miss any opportunity to improve their SLA. 9. Maximize workforce efficiency The field service engineer software enables service managers to view the status of all the service activities, in terms of PMS and after sales support. It also helps you to increase Support Engineer’s Productivity, one can manage long term customer relations by giving them good customer service. M: +91 9611 171 345 Email: sales@salesbabu.com

9. 10. Service case management SLA is an important part for every organization which shows the company’s credibility, reliability in their business pool. Field operations management software helps you to track your Service Level from customer’s point of view; where you can easily track, and meet your defined service level agreements and also win the customer’s faith. With these user friendly facilities, SalesBabu field engineer management software has become one of the most successful and trusted field service engineer management software available in the market. Field service engineer management software rollout for this tool has become increasingly easy and simple with the usage of the latest technology and Cloud based services. Regardless of the size of the implementing company, the basic field operations management software’s requirements, goals and expectations of improved sales remain the same. M: +91 9611 171 345 Email: sales@salesbabu.com

10. Many Businesses trust Salesbabu, including M: +91 9611 171 345 Email: sales@salesbabu.com

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