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How to Improve Experiential Marketing with IVR in the Hotel Industry

Know how to create experiential marketing with ivr in the hotel industry. The Interactive Voice Response (IVR) system can create a positive customer experience for the hotel industry because the customer is no longer waiting on hold. Visit us - https://studio52.tv/audio/ivr-recording

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How to Improve Experiential Marketing with IVR in the Hotel Industry

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  1. How to Improve Experiential Marketing with IVR in the Hotel Industry The world of hotel industry is changing time to time. Experiential marketing is about building a lasting connection between your brand and your guest for the hotel industry. The Interactive Voice Response (IVR) system can create a positive customer experience for the hotel industry because the customer is no longer waiting on hold. They are selecting prompts that can help them get answers to questions or check on the status of their booking. IVR provides powerful ways to improve engagement with customers. Let us identify the stages in which IVR creates a positive impact for the guest. •Stage A-Before Stay, during the booking process 1.Multilingual Support 2.Location details to help reach the Hotel 3.Frequently asked Questions Support 4.Enhanced Customer Service •Stage B: During Stay at the Hotel Property 1.Room service and in-house services 2.Reminder Calls 3.Feedback

  2. Read the full article - https://studio52.tv/blog/experiential-marketing-with-ivr-in- the-hotel-industry

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