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Standardizing Clinical Orientation: Using Health Stream . HealthCare Share Day April 7, 2006. Context of the Project’s Development: Developing a team. North and Northwest Suburban HealthCare Workforce Task Force.

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North and northwest suburban healthcare workforce task force l.jpg
North and Northwest Suburban HealthCare Workforce Task Force

  • WHO: Community Colleges (Harper, CLC, Oakton, Triton, McHenry, Elgin) and Hospitals (IHA members) in their districts (first meeting was December 7, 2004)

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North and Northwest Suburban HealthCare Workforce Task Force

  • WHY:

    • Increase capacity of health careers programs

    • Improve access to health career programs

    • Improve resource utilization

    • Adopt regional approaches to practices and education

    • Shared communication and decision making

    • Address legal issues

    • Benchmark best practices

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Initiatives identified

  • Centralized scheduling

  • Core curriculum

  • Consortia programming

  • Standardized orientation

  • Standard clinical affiliation agreements

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Initiatives Prioritized (at this time)

  • Centralized scheduling

  • Standard orientation

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Goals for Standardized Orientation

  • Colleges in area will subscribe to a similar orientation

  • Area agencies would accept this program of orientation cutting down on hospital employee time to do repeated orientations

  • Orientation standards would be consistently and uniformly implemented.


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A tool for standardization

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An Internet based educational program designed for orientation in healthcare facilities

Currently used by several hospitals and agencies in the area

HealthStream Express is a smaller program that is more affordable

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HealthStream Express Topics


  • Back Safety

  • Cultural Competence

  • Customer Service

  • Standard Precautions

  • Patient Rights

  • Workplace Violence

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Demonstration of

a tool to get to a

desired end

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  • Easy access (anytime, anywhere)

  • Time saving for student and institution

  • Record keeping potential

  • Currency of information

  • Can also be used by faculty for annual updates required by clinical agencies

  • Potential enhancement of curriculum

  • Product used for orientation by many hospitals and health centers in the area

  • Adaptable to future needs

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  • Record maintenance

  • Entering and deleting students’ access codes

  • “Inhouse” vs “at home”

  • Introduction of “new technology”

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Collaboration and Partnership

  • Consortia meetings

  • Surveys

  • April 18th workshop of key stakeholders

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Funding and resources

  • Harper College

    • 2 year contract at about $2600 per year; 500 users at a time

    • 1st year funding with capital dollars budgeted

    • Ongoing funding by adding $10 course fee to specific program courses

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Funding and Resources

  • Oakton

    • Discussions ongoing with Healthstream. Contract $2600 per year for 500 users.

    • Evaluation by Health Career programs currently in progress

    • Funding available through course fees that are in place

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Current Standing and Progress

  • Work shop on April 18th

  • Harper to implement with 2006-2007 academic year

  • Oakton with planned implementation for 2006-2007 academic year

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Evaluation and methodology

  • Student and Clinical site satisfaction

  • Decrease clinical time spent in orientation

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Barriers and Challenges

  • Potential that it is not adopted by regional colleges and clinical agencies

  • Not used by other colleges who may access the clinical agencies in our region

  • Various orientations used by hospitals used by area colleges outside of the region

  • Potential HealthStream access issues

  • Computer orientation not a part of this

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Next Steps

  • April 18th workshop – secure BUY-IN

  • Implementation timeline development

  • Development of an evaluation plan

  • Investigate hospital specific modules to be developed for other topic areas

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Contact information

  • Vickie Gukenberger, PhD, RN


  • Elizabeth Pagenkopf, RN, MA


  • Sandy Kubala, MSN, RN