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Jon Pyke, CSO “It’s not what you do – it’s how you do what you do” Rethinking Business Operations The Four Key Game Changing Trends Consumerization The practical delivery of (consumer/business) business processes as services on a major scale, exploiting the Internet as the delivery channel.

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“It’s not what you do – it’s how you do what you do” Rethinking Business Operations


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the four key game changing trends
The Four Key Game Changing Trends
  • ConsumerizationThe practical delivery of (consumer/business) business processes as services on a major scale, exploiting the Internet as the delivery channel.
  • CommoditizationHigh volume consumer & business processes/services delivered over the Internet with commodity economics.
  • VirtualizationNew freedoms to create, source, assemble business processes flexibly, at lower cost/higher speed of change, upping business agility – the opportunity for process management on-demand
  • GlobalizationCompetitive access to the white collar talent pools of the world made relatively simple for the first time in history.

Source: Dr Richard Sykes

name this country
Richest in the world

Largest military

Center for world business trade

Strongest education system

World center for innovation and invention

Currency the world standard of value

Highest standard of living

Name this Country….

Great Britain

...in 1900

slide4

With the opening up of China, India and the former

Soviet Union…

…three billion new capitalists have entered

the workforce

slide5

How do you compete

in a global economy?

the process challenge

Single view of the business

Ability to flex operations

The Process Challenge
  • Scarcity of a resource makes it strategic
  • Gain and edge by doing something better
  • BPM helps you do that
    • Good processes are scarce
    • Management of them even scarcer
it s not what you do
It’s Not What You Do
  • Efficiency stems from predictability
    • Today’s business environment is not predictable
  • Rigid adherence to process is
    • Good – Ensures compliance adherence
    • Bad – Doesn’t enable agility
  • End up like the UK in 2000 instead of 1900
    • Can’t afford to be complacent
it s how you do it the problem you face
It’s How You Do It - The Problem You Face…

Duplication of activities and processes

  • Everything locked away in old environments
    • Even those of you using BPM
  • Difficult to reuse or share anything
  • Continue to execute non-core processes
  • Difficult to outsource

Harvard Business Review, Publication Date: June 1, 2008 Author(s): Merrifield et alType: Harvard Business Review Article

your choice
Your Choice

“Do I want to build to keep?”

OR:“Do I want to build to change?”

OR:“Do I want to be truly innovative?”

where we are today
Where We Are Today
  • Re-engineering for 20+ years
  • Benefits significant for many organizations
    • Cost Savings
    • Cycle time reduction
    • Etc.
  • But where next?

How do we change the way we do what we do?

the business operations platform

Model Driven

Visualisation of Performance

BAM

BPMS

Suppliers

Customers

Managers

Staff

Business

Logic,

Metadata

and UI

Proactive

KPI &

threshold

Management

SOA from

the

Ground

up for true

Linear

Scalability

Single View

of

Enterprise

Data Model

Integrated

Business

Rules

Engine

Supports Dynamic

Business Processes

Mashups for improved

productivity

Corporate Data

ERP

CRM

Legacy

App’s

Products

Claims

The Business Operations Platform

Business Operations Platform

Business Services

Rules

MDM

GUI Mashups

Case Mgmt

SOA Grid

Composite Apps

ok so what

How does a BOP

help solve the big issues

within the process driven organization?

OK So What?
how do we change the way we do what we do
How Do We Change the Way We Do What We Do?
  • Process not the end of the road
    • Business Activities/Services that make up the process
  • Business Services next step in productivity gains
    • Eliminate complex processes
    • Concentrate on the Skinny
    • Drive Maximum pay-back from existing IT Estate
  • Process Enabled Business Services is key
how do you do that

Traditional Services reuse

Simple RPC call

Get data + Put Data

Business Service Reuse includes:

Reuse of Business Services is key

How Do You Do That?
  • Process Models
  • Business Logic
  • SLA’s
  • KPI’s
  • Metadata
  • Security
the business operations platform imperative
The Business Operations Platform Imperative
  • The Business Operations Platform enables:
    • Build process from reusable Business Services
    • Share discrete services and processes internally
    • Buy or sell services
    • Use dynamically built processes as needed
    • On Demand
only then will you be able to compete
Only Then will You Be Able to Compete
  • Flex business operations at the time you need to
  • Drive maximum value from what you have
  • Reduce redundancy
  • Drive down costs
  • Be more responsive
  • KNOW WHAT YOUR CUSTOMER NEEDS BEFORE THEY DO
you will know when you are there
You will Know When You are There
  • Proactive not Reactive
  • Single Seamless Environment
  • Linking and sharing of systems and resources
  • Skinny Processes
  • Dynamic Exception Management
  • KPI’s and Dashboards providing status of the Chain