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Experience Success http://www.microsoft.com/success. Customers’ and Partners’ stories from multiple perspectives Highlights business challenges & solutions Stories encompass technical and business-focused videos, case studies, and articles.

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experience success http www microsoft com success
Experience Successhttp://www.microsoft.com/success

Customers’ and Partners’ stories from multiple perspectives

Highlights business challenges & solutions

Stories encompass technical and business-focused videos, case studies, and articles.

Rich, interactive environment offers both “guided” and “self-directed” experiences.

Same OBA… in a different light.

slide2
COMPANY OVERVIEW

Catalyst Capabilities International is a consulting firm that specializes in the design, development, and deployment of emergency planning and response systems.

International Consultants Create Office Business Application to Help Assist with Disaster Response Management

VERTICAL

Professional Services

  • Office 2007
  • Office Communications Server 2007
  • Office SharePoint Server2007
  • Office Business Applications
  • Groove

PR Contact: Andrew Zdunich Director, Public Safety and Security. 1 (416) 697-6738

BUSINESS CHALLENGE:

Catalyst is a consulting firm that specializes in the design, development, and deployment of emergency planning and response systems. A key goal of Catalyst has been to find ways of using technology to help speed communications during disasters. To assist in this effort, Catalyst teamed up with Infusion Development to design the Joint Emergency Planning and Response System (JEPRS).

the partners wanted to build a technology solution that would take advantage of the software tools that people are most familiar with—particularly Microsoft Office.

SOLUTION:

Office SharePoint Server 2007 provides a way to create easy-to-use, full-featured Web sites for storing documents and contact lists. It also lets teams establish various workflow elements, including real-time alerts and notifications that can be sent to pagers or e-mail software such as Outlook 2007. With the Groove Mobile Workspace for SharePoint, users can take content on a SharePoint site offline to view and edit information. When users reconnect, the content is synchronized with the SharePoint-based portal. InfoPath can be used to quickly create forms for keeping track of volunteers, establishing approvals for delivery of emergency supplies and posting policies. Finally, the Instant Messaging capabilities of Microsoft Office Communications Server 2007 can be used for rapid, real-time, PC-based communications between two or more people without consuming a lot of network bandwidth.

  • BENEFITS:
  • As an Office Business Application, JEPRS delivers real-time incident information, connects people, streamlines reporting and permits collaborative planning.
  • JEPRS was most recently deployed by officials in Southern California to assist with fire relief efforts in the region.

Case: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000544

slide3
COMPANY OVERVIEW

The Department of Commerce and Economic Opportunity (DCEO) is charged with enhancing Illinois' economic competitiveness by providing technical and financial assistance to businesses, local governments, workers and families.

DCEO creates eGrants portal to ensure a scalable workflow and robust content management system

VERTICAL

Government

  • Office 2007
  • Office SharePoint Server 2007
  • InfoPath 2007 Web Forms
  • SQL Server 2005
  • Visual Basic .NET

PR Contact: Terry Lutes CIO Department of Commerce and Economic Opportunity [email protected] (217) 524-4613

BUSINESS CHALLENGE:

DCEO managed an increasingly complex and large grant request prcess and was expreienceing productivity inefficiencies.

They wanted to create a unique, single user interface to all agency programs, documents, and data. The chose to build an Office business application based on on Microsoft Outlook 2007 and Office SharePoint Server 2007.

SOLUTION:

DCEO’s solution included replacing the current client-server windows

interface for grants management

with a web interface that enables

content management, retaining tight integration of the web

interface with Microsoft Office 2007 on

the desktops as well as with the

Agency’s COBOL fiscal systems, and integrating disparate Agency databases

into a master database which

support the web portal interface.

  • BENEFITS:
  • UI is simplified, intuitive and focused on a customized Outlook 2007 client thereby reducing up-front training time for users
  • System was built using lightly customized off-the-shelf business applications resulting in quicker time to market.
  • The channeling of development, programmer and user training into a single platform environment has streamlined internal efforts thereby reducing costs.
slide4
COMPANY OVERVIEW

In 2006, the London Stock Exchange (“the Exchange”) was the world’s third-largest exchange; the value of shares traded on the Exchange totaled approximately £7.57 trillion, or nearly U.S.$15 trillion—a 50 percent jump from the prior year.

Major Stock Exchange Streamlines Primary Account Managers’ Work, Improves Customer Service with Web-based Dashboard

VERTICAL

Securities

  • Office 2007
  • Office SharePoint Server2007
  • Office Business Applications

PR Contact:

Press Office+44 (0) 20 7797 1222

BUSINESS CHALLENGE:

The relationship between the Exchange and its member firms is handled by the Exchange’s primary account managers, or PAMs. One of the biggest challenges they faced was the multiple data sources across the Exchange. PAMs needed to respond to client questions quickly and accurately. Depending on the complexity of the questions, the answer could take from a couple of hours to a couple of days to analyze and deliver.

SOLUTION:

The Exchange developed an OBA designed to dramatically streamline how PAMs access the wealth of information that is compiled every day in the Exchange’s data warehouses. The central element of the solution is the web-based intranet called PAM Dashboard. The dashboard is linked to a central data warehouse. From there, the information stored in the warehouse is turned into OLAP cubes; the information in the OLAP cubes is updated every 3 minutes. The data cubes are then delivered to the PAM dashboard. The PAM UI is based on Excel and uses Excel Services so that users can display and work with Excel workbooks through the dashboard.

  • BENEFITS:
  • The PAMs can use the tool to collate client-specific views of particular data in a matter of minutes, rather than spend hours gathering information from many different sources.
  • Building custom views, client templates, and other features is as simple as using Excel 2007 itself
  • The technology tools in the 2007 Office system will help the organization continually improve the dashboard to meet the needs of its sophisticated customers.

Case: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000545

slide5
COMPANY OVERVIEW

Parsippany, New Jersey–based Skanska USA Building is the third-largest construction company in the United States, with approximately 3,800 employees.

Builder Improves Access to Information and Expertise with Enterprise Search Capabilities

VERTICAL

Construction

  • Office Business Applications
  • Office Sharepoint Server 2007
  • Microsoft Active Directory
  • Microsoft Windows Server 2003

PR Contact:

Cole [email protected]: 718 746 2714

BUSINESS CHALLENGE:

Skanska USA Building needed to help its employees more easily find information on the company’s enterprise-wide intranet portal, which spans back-end, line-of-business systems; public directories; and more.

SOLUTION:

Skanska picked Office SharePoint Server 2007 and took advantage of the server application’s Enterprise Search capabilities which extend beyond Web site content to include shared files, document repositories, and other unstructured information; information in line-of-business systems and other structured data sources; and directories of people and expertise, including information stored in the Active Directory service of the Windows Server 2003 operating system.

Google lacked the security layer that’s built into Office SharePoint Server 2007, which limits search results to the information that people have rights to access.

  • BENEFITS:
  • Improved access to information and expertise
  • Strong search security and manageability
  • Significant up-front and development cost savings

Case: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000368

slide6
COMPANY OVERVIEW

SYSPRO is a leading software solutions provider, supplying mid-market manufacturers and distributors with enterprise business applications.

OBA Enables SYSPRO/Office Integration, Unlocking Valuable Enterprise Data

VERTICAL

Professional Services

Software

  • Office 2007
  • Visual Studio Tools for Office

PR Contact:

Kevin DermanSystems Architect21 11 461 [email protected]

BUSINESS CHALLENGE:

Syspro markets a range of enterprise software products targeted at mid-sized companies. These include ERP, CRM, and Business Analytics applications. External business partners and customers of companies using a SYSPRO LOB application were previously unable to easily access information from within the SYSPRO database . This access required a client application, training, and a full user license. Inability to access SYSPRO information inhibited the flow of vital business information and limited the use of valuable data. Because SYSPRO data was not easily integrated into Microsoft Office, users were also required to do additional work to bring information into business context. This lack of integration with Microsoft Office resulted in reduced productivity, business process discontinuity, and errors.

SOLUTION:

SYSPRO Office Integration (SOI) was developed using Visual Studio Tools for Office to seamlessly integrate SYSPRO and Microsoft Office. The purpose of SOI is to enable any user in the enterprise, whether SYSPRO is installed on the client machine or not, to access information directly from the SYSPRO database within a Microsoft Office application such as Word, Excel, or Outlook and to do this securely. XML schemas enable extraction of SYSPRO data, and secure web services are used to communicate between Office and the SYSPRO application server. Secure web services enable remote access, eliminate licensing requirements, and allow customer, supplier, and partner access to specified information.

  • BENEFITS:
  • Enables any user to securely access SYSPRO data from Microsoft Office application
  • Allows users to customize SYSPRO data presentation, including text and tables
  • Secure web services eliminate licensing requirements; enable remote access; and allow customer, supplier, and partner access to specified SYSPRO data
slide7
COMPANY OVERVIEW

TASER International manufactures advanced electronic control devices used by law enforcement, medical, military, and security professionals and consumers.

Protection Device Manufacturer Reduces Time-to-Market with Integrated Collaboration

VERTICAL

Hi Tech and Electronics Manufacturing

  • Office 2007
  • Office SharePoint Server 2007
  • Office Business Applications
  • Exchange Server 2007 Enterprise Edition

PR Contact:

Steve Tuttle, VP of Communications(480) 444-4000

BUSINESS CHALLENGE:

When its staff quadrupled in two years, to 240, TASER International needed more efficient ways to collaborate than face-to-face meetings and lengthy e-mail strings. TASER also wanted to empower its information workers to manage intranet content without IT assistance.

TASER was looking for a solution that consolidated information about projects, employees, and business processes in one area

SOLUTION:

Taser partnered with Avanade to create an intranet portal built on Office SharePoint Server 2007. Taser picked Sharepoint over Lotus and other open source applications because open source choices didn’t scale to the enterprise, and deploying Lotus would have required a great deal of work to integrate into backend systems.

Sharepoint, on the other hand, provided tight integration with Office and the ability to tailor workflows to Taser’s own business processes.

  • BENEFITS:
  • Because TASER workers can now access all the information and intranet tools they need to do their jobs through the familiar, easy-to-use Office GUI, they are able to work much more efficiently.
  • The built-in functionality in Office SharePoint Server 2007 including search and workflow engine and its tight integration with the programs in Office Professional Plus 2007 helped TASER software developers work more quickly.

Case: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000001275

slide8
COMPANY OVERVIEW

T-Systems is the business customer brand of Deutsche Telekom. T-Systems’ 56,000 employees offer integrated ICT solutions from a single source.

OBA Solution for Engineering Design Unites Distributed Teams and Streamlines Projects

VERTICAL

Professional Services

Telecom

  • Office 2007
  • Office Sharepoint Server 2007
  • Office Communications Server 2007
  • SQL Server 2005
  • Visual Studio 2005
  • Windows Presentation Foundation (WPF)

PR Contact:

Media Relations49 69 6 65 35 - 1 [email protected]

prototype

BUSINESS CHALLENGE:

T-systems was facing new challenges as its design and engineering practice shifted to distributed groups outside of the Original Equipment Manufacturer (OEM), complicating the overall workflow and process. In order to unify these disparate teams, there was also a need for an integrated project platform that crossed boundaries of individual companies within the organization.

SOLUTION:

T-Systems chose an OBA solution in order to achieve an integrated approach that simplified project management. With this implementation, Office SharePoint Server 2007 provides a platform for document storage and versioning, Office 2007 offers an interface for the back-end system, Office OpenXML documents serve as the data container for secure information exchange, and Exchange Server 2007 is deployed for project communication

  • BENEFITS
  • Data sharing on integrated platform (regardless of source application) increases group productivity
  • Secure data transfer ensures design integrity
  • Document versioning streamlines design process
  • Improved group communication reduces design delays
slide9
COMPANY OVERVIEW

WincasTech provides solutions in global messaging infrastructure, office automation, project and document management systems.

OBA Solution for the Construction Industry Improves Productivity and Reduces Project Delays

VERTICAL

Professional Services Construction

  • Office 2007
  • Office Sharepoint Server 2007
  • .NET Framework 3.0
  • Windows Workflow Foundation (WWF)

PR Contact:

Jacqueline LiSales Manager852 252 657 [email protected]

BUSINESS CHALLENGE:

The construction industry lacks a unified system for project management and collaboration. In addition, the absence of an automated payment and approval process causes unnecessary delays. WincasTech wanted to address these concerns while also providing the ability for teams to view and mark up drawings online in order to streamline the building process.

SOLUTION:

eProjectDM , built on SharePoint Server 2007, provides shared collaboration space and seamless integration with the Microsoft Windows and Office platform. In addition, Windows Workflow Foundation integrates business process rules such as payment processing and approval processes into eProjectDM

  • BENEFITS:
  • Project team collaboration with automated workflows increases productivity and speeds construction
  • Drawings and designs can be viewed online without using the native application
  • Users view all project document distributions, tasks, and pending approvals to avoid unnecessary delays
slide10
COMPANY OVERVIEW

China Telecommunications Corporation (China Telecom) is a large, state-owned telecom operator organized according to China's telecom industry reform scheme.

OBA Enables System Integration, Simplifying China Telecom’s Business Processes

VERTICAL

Telecommunications

  • Office 2007
  • Office SharePoint Server 2007
  • Virtual Earth
  • Windows Presentation Foundation (WPF)
  • Windows Workflow Foundation (WWF)
  • Silverlight

PO Submission Form. (Built on ASP.NET and integrated with InfoPath and Sharepoint Server)

Email confirmation of PO with custom Ribbon in Outlook

Users can select product and click “Purchase” to submit a PO (Built using Silverlight)

PR Contact: Mr. Yang [email protected]+86-10-58552120

Using Virtual Earth.mash-up that shows status of sales data by location

Ability to export sales reports from Sharepoint to Excel

Ability to visualize sales data. Built on WPF.

BUSINESS CHALLENGE:

China Telecom is the #1 fixed service Telecom provider in PRC. It provides approximately 62% of China's internet bandwidth.China Telecom’s procurement technologies were non-integrated. Order management, team collaboration, knowledge management, e-mail, billing and video monitoring systems were islands of information and process. This lack of integration made workflows cumbersome and unmanageable and the point-to-point integration was not scalable. It was hard for employees to track billing details and quickly see impact on sales.

SOLUTION:

To address these short-comings, they implemented an OBA-based application built on Office SharePoint Server 2007, InfoPath, and Silverlight which enables seamless systems integration. In addition, Windows Workflow Foundation automates workflows. Now, the procurement workflow is more automated with online submission forms and email notifications. In addition, sales employees can easily visualize their data both graphically and geographically.

  • BENEFITS:
  • Familiar, powerful Office client can access and share information across heterogeneous business systems
  • Automated workflow streamlines business processes
slide11
COMPANY OVERVIEW

Canada Post, one of the largest postal administrations in the world, employs 72,000 people and is based in Ottawa, Ontario, Canada.

OBA boosts productivity and helps increase customer satisfaction at Canada Post

VERTICAL

Government

  • Office 2003 and up
  • Office SharePoint Server 2007
  • .NET Framework 3.0

PR Contact:

Chantal Gauvreau(613) [email protected]

BUSINESS CHALLENGE:

The organization was spending increasing amounts of time and money to get data into its SAP R/3 ERP system, and wanted to reduce that time and expense—while increasing data accuracy.

SOLUTION:

Canada Post adopted the Winshuttle TxShuttle solution, which gave it an Office Business Application interface through which to ease and automate the process of uploads to SAP. For Excel integration, WinShuttle uses COM (OLE Automation) to drive the Excel object and for Access, ADO.NET.

  • BENEFITS:
  • Key business processes, including data entry and validation, were cut from 16 hours to 1 hour
  • Customer records uploaded faster
  • Customer satisfaction increased
  • Employee morale increased

Case: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000741

slide12
COMPANY OVERVIEW

Energizer Holdings, based in St. Louis, Missouri, is a leading manufacturer of batteries, flashlights, and wet-shave products.

Energizer Simplifies Access to Business Data to Speed Collaboration, Workflows

VERTICAL

Consumer Goods

Manufacturing

  • Office Business Applications
  • Office Forms Server 2007
  • Office InfoPath 2007
  • Office Performance Point Server
  • Office 2007
  • Office SharePoint Server 2007
  • Excel Services
  • SQL Server 2005
  • Windows Server 2003 Enterprise Edition

PR Contact: none available

BUSINESS CHALLENGE:

Energizer financial data for annual business planning resided in 20 different locales and currencies. A central organization had to spend time transferring all of this data to a home grown system and convert currencies manually. Similarly supply-chain information resided in several different LOB apps and employees would spend time exporting data from myriad systems into numerous spreadsheets. Beyond the work required to transfer LOB data into productivity applications, many Energizer workers simply couldn’t locate the information they needed.

SOLUTION:

Energizer used Office SharePoint Server 2007 to create a single companywide intranet called EnerNet. On this central portal, Energizer has 1,000 personal, team, and divisional SharePoint sites, all of which are searchable using the Enterprise Search service In SharePoint Server. Further, using the Business Data Catalog data integration service in Office SharePoint Server 2007, Energizer created connectors between SAP and other LOB applications and SharePoint Server 2007, which makes LOB data readily available from the company’s portal. The Business Data Catalog also provides the ability for Enterprise Search to search LOB data. In addition, the company plans to use Excel Services in Office SharePoint Server 2007 to automatically export data from LOB applications into Office Excel 2007 spreadsheets.

  • BENEFITS:
  • Ability to self-service information needs
  • More strategic use of IT staff
  • Enhanced user productivity

Case: http://mscomapps/gcrpinternal/casestudy.aspx?casestudyid=4000000706

slide13
COMPANY OVERVIEW

Epicor provides integrated ERP, CRM, SCM, and professional service automation (PSA) software solutions to more than 20,000 customers in more than 140 countries.

Office Business Application Extends Reach and Value of Enterprise Solutions

VERTICAL

Software

  • Office 2007
  • Office SharePoint Portal Server 2003
  • Office Business Applications
  • Microsoft Windows SharePoint Services
  • Microsoft Visual Studio 2005
  • 2003 Enterprise Edition

PR Contact:

Lisa Preuss [email protected]

+1 949 585 4235

BUSINESS CHALLENGE:

Epicor sought to increase the reach of its applications to more workers and provide access to its applications within the context daily business activities. Information workers often have to manually integrate disparate applications into their work environments to accomplish their work. This reduces productivity and can limit the quantity and quality of business information captured by a LOB application. Thus, in addition to increasing the reach of its applications to more users, Epicor also wanted to improve the value of its applications by simplifying how workers access and update the applications.

SOLUTION:

Epicor developed Epicor Information Worker (EIW) to deliver data from its applications to Microsoft Office programs. The EIW UI includes a custom toolbar with 4 buttons that provide the information worker with various ways to interact with data from Epicor LOB applications. While the current version of EIW was built on Outlook 2003, the buttons were developed with coding for the Ribbon in Office 2007. This enabled developers to build additional functionality into the toolbar, including the ability to light up buttons and items as appropriate to provide necessary data and guidance to walk employees through their basic business processes. EIW also includes custom folders through which users can subscribe to content that they need from Epicor apps. This content is delivered through Epicor Portal which uses Office SharePoint Server 2003 and WSS. The mechanism for this integration is a publication subscription process.

  • BENEFITS:
  • information workers can significantly improve their productivity as they perform more of their work in a consistent, familiar environment and do not have to leave the context of that work or environment to obtain additional information
  • By developing Epicor IW with Visual Studio 2005 Tools for Microsoft Office, the developers were able to re-use code, subsystems and components across product lines, extend functionality as needed by building on previous code, and deploy add-ins in an easy, managed way, resulting in a record 3 month time-to-market.

Case:http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000570

slide14
COMPANY OVERVIEW

Pfizer Global Research and Development (PGRD) is a leading research and development organization in the pharmaceutical industry, with 12,000 scientific and medical researchers and a budget of more than U.S.$7 billion.

Better Collaboration and Deeper Context Improve Research Decision Making

VERTICAL

Pharmaceutical

  • Office Business Applications
  • Office SharePoint Portal Server 2003
  • Windows Presentation Foundation
  • Windows Communication Foundation
  • Windows Workflow Foundation
  • .NET Framework 3.0

PR Contact:

Media Relations Office

[email protected]

BUSINESS CHALLENGE:

Pfizer needed a way for its research biologists worldwide to sort through large volumes of data, analyze that data quickly, and share the results of their research with other scientists in order to speed up the process of developing new drugs. A faster development cycle would help Pfizer bring drugs to the marketplace and create new hope for people struggling with health problems.

SOLUTION:

Pfizer partnered with Microsoft & Infosys to create an OBA called Biologist Workbench. The Biologist Workbench is a set of tools built on .NET Framework 3.0 and SharePoint Portal Server 2003 and uses Windows Presentation Foundation and Windows Communication Foundation. This makes it possible for scientists to query the database (SQL Server and Oracle), select as many research results as they want, and then view that set of results in a multidimensional, visual display (“finding needle in haystack”).

BENEFITS:

The Biologist Workbench will allow Pfizer to make better-informed decisions regarding compounds earlier, which helps reduce drug discovery costs.

Case: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000590

slide15
COMPANY OVERVIEW

The Tampa Police Department is faced with the challenges of ensuring public safety during public events, such as the Gasparilla Day parade.

Law enforcement agency improves incident management with easy-to-use solution

VERTICAL

Government

Public Safety

  • Microsoft Office Communications Server
  • Mobile 6
  • Office Sharepoint Server 2007
  • Office 2003 and 2007
  • SQL 2003
  • Virtual Earth

PR Contact:

Douglas PasleyEmergency Management Planner(813) [email protected]

  • BUSINESS CHALLENGE:
  • Safety and security for the Gasparilla Day events require multiple command posts staffed by personnel from the various public agencies. The need for real-time communications in this kind of situation is obvious, yet coordination between agencies had historically been a significant challenge. Much of the communication and procedures required to manage Gasparilla Day were performed manually and documented on paper. Tampa Bay Police Department needed an intuitive, Web-based multi-agency collaboration portal in order to coordinate public event management, improve internal planning, and provide more accurate, timely event analysis and reporting.

SOLUTION:

Tampa UASI decided to use E•SPONDER, an OBA developed by Convergence Communications. The E•SPONDER solution enables the police department and Tampa UASI members to enter, share, and access operational information on a Web portal using Office 2007 programs on Mobile devices or laptops. The portal integrates area law enforcement agencies, fire and rescue departments, and emergency services all on a single communication and collaboration platform. Anyone working with E•SPONDER can write documents and memos, create spreadsheets, or create or edit electronic forms, and then post those files on the portal.

  • BENEFITS:
  • Familiar Office GUI reduced learning curve
  • Easy information access enables multi-agency coordination
  • Improved compliance with NIMS planning guidance
  • Better reporting and operational analysis

Case: http://www.microsoft.com/casestudies/casestudy.aspx?casestudyid=4000000597

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