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How do you troubleshoot a printer ? - PowerPoint PPT Presentation

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What is troubleshooting
What is Troubleshooting?

The process of solving a problem or determining a

problem to an issue. Troubleshooting often involves

the process of elimination, where a technician will

follow a set of steps to determine the problem or

resolve the problem.

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What is printer troubleshooting
What is printer troubleshooting?

When you are having problems printing, you would have to determine

if everyone is having a problem printing to this printer or if you are

the only one having a problem.

  • If everyone is having a problem, it is likely there is either something wrong with the printer or there is a network problem.

  • If only you are having a problem, it is likely a problem with your PC, your connection to the network (or printer) or a problem with the application or file you are working with.

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Printer display error
Printer Display Error

  • No Display

  • Offline

  • Paper jam

  • Processing job

  • IO or other error

  • Tray empty

  • Flashing light

  • No error on the printer display

  • Working office/pause printer

  • Cable connections

  • Printer driver

  • Software vs. document/file problem

  • Deleting stuck print jobs

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How do you troubleshoot a printer ?

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Troubleshooting tips
Troubleshooting Tips

  • Reboot your computer. This generally solves most printing problems.

  • If it's not printing, or you're getting a message about the Fax printer, change your default printer: Click on Start -> Devices and Printers, right-click the printer, and then select (left-click) Set as Default Printer.

  • Check and make sure all connections going to and coming from the printer are firmly in place.

  • Check that the printer is on-line:

  • Print a test page. If that prints and the application you are using doesn't, you probably will need to contact the application's vendor for support.

  • Turn off your printer for 10 seconds and turn it back on. Make a note of any error messages or flashing lights when the printer is turned back on.

  • If your printer is connected directly to another computer, try rebooting that computer.

  • You may try to uninstall and then re-install your network printer.

Toll Free:-1-855-664-2181