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Since its launch in 2000 as a contact database, Salesforce has evolved as a great application development platform.
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Home Business Business Analysis Basics Business English Vocabulary Business Skills ? Home ? Business ? Salesforce UAT: Why Does It Matter Salesforce UAT: Why Does It Matter Business On Jan 6, 2023 By Marin Valchev ? ? Share ? 0 Since its launch in 2000 as a contact database, Salesforce has evolved as a great application development platform. Organizations can either use it in standard configurations across marketing, sales, and service to streamline their business processes or can use its APIs to build custom enterprise applications. Whether you are creating a custom application or implementing standardized Salesforce configurations, user acceptance testing (UAT) is considered as the key to success. The reason being Salesforce is a great investment for your company’s digital transformation initiative. However, it can only deliver results, if marketing, sales, and service teams embrace it seamlessly. For this, user acceptance testing plays a critical role. Table of Contents What is Salesforce UAT? Challenges in Salesforce UAT Conclusion What is Salesforce UAT? UAT is the final round of Salesforce testing that is performed by end users in a sandbox or test environment to validate whether or not the applications can handle necessary tasks in realworld scenarios. Salesforce UAT ensures that it meets end users requirements and specifications. The importance of Salesforce testing can be interpreted from the fact that it provides end users with the opportunity to evaluate applications in real world scenarios. Based on this evaluation, they can either accept or reject the build. Challenges in Salesforce UAT Timeframe for UAT: UAT is the last phase of the testing cycle. Due to delay in the previous phases, UAT teams end up with less time to perform testing. This time crunch often creates problems when it comes to
UAT. Solution: Try to incorporate testing at the initial stage of development so that testing cycles keep up with development cycles. This can be achieved by incorporating test automation. As different testing phases are completed within timelines, you will have adequate time for UAT. Onboarding the right team: You can only get the desired results out of UAT if you onboard the right team. At times, organizations onboard functional testers for UAT. However, function testing is different from UAT. The main objective of functional testing is to validate the functionality of an application. If you onboard functional testers, they will end up executing the same tests which they’ve already used in functional testing. It will kill the purpose of UAT. Solution: Salesforce UAT focuses on validating whether apps are supporting the daily business needs. To ensure this, you need to set up a team of actual endusers. Since business users are the ones who are wellaware of critical business processes and will be using applications to accomplish their daily tasks, they can easily verify that applications are ready for production. Finding the right tool: Doing UAT manually can be a very challenging task since it has many moving parts. Documentation, bugs reporting, retesting of bugs, communication with development teams, etc are some of these. Furthermore, UAT is performed by business users whose availability is also a daunting task. Doing this manually for them can be a very challenging task for them. Solution: Since business users are non technical folks, you need to bring in zero code test automation that can be operated easily. The automation Salesforce testing platform should have robust reporting capabilities including snapshots and recording so that bugs can be reported easily. Last but not least, it should support test case documentation. Conclusion UAT shouldn’t be considered as a bottleneck. For better Salesforce adoption, end users should be encouraged to participate in the testing process. They should be supported with the right tools that alleviates burden on business users. ? Facebook ? Share ? 0 Marin Valchev388 posts 0 comments Marin Valchev, PMP is an IT Project Manager with more than 10 years of experience. He implements cuttingedge technology in a widerange of Financial and TELCO companies in Europe, Asia, and Africa. Marin shares his knowledge of software, analysis, project management and other business areas. Prev Post How To Boost Your Land Development Business In 2023
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