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Emergency Call Tracking System. Direct Technology, Inc. Overview. What is ECaTS ? System Overview Standard Reports Ad-hoc Reports Key Business Drivers Data Reliability Managed Services. SCHEDULE A LIVE DEMO TODAY!. ECaTS 9-1-1 System. Product Definition:

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emergency call tracking system

Emergency Call Tracking System

Direct Technology, Inc.

overview
Overview
  • What is ECaTS?
    • System Overview
      • Standard Reports
      • Ad-hoc Reports
    • Key Business Drivers
    • Data Reliability
    • Managed Services

SCHEDULE A LIVE DEMO TODAY!

ecats 9 1 1 system
ECaTS 9-1-1 System
  • Product Definition:
    • The ECaTS 9-1-1 Reporting System is a secure Internet-based MIS application that reports on all PSAPs in an entire county, jurisdiction or state
      • Intuitive “one click” reporting
        • Call and Trunk statistics information
        • CDR and ALI information
        • Local call taker statistics
      • Hassle-free & Low-maintenance
        • No servers or expensive equipment at PSAP
        • Easy to use with just an Internet browser
      • CPE Agnostic
system overview
System Overview
  • Enterprise MIS Reporting Solution
    • One system to collect, manage and report
    • Unified Reporting
    • Managed Services
    • MIS as a Service
    • Fully Customizable

- What are your standards and efficiencies?

- What do you hold your PSAPs responsible for?

- How do you currently use your statistics? For what purpose?

Multi-Level Reports

Ad-hoc Reports

24x7 Monitoring

Scheduled Reports

System Health Snapshot

Trouble Ticket Management System

Data Repository

PSAP Buffer Device

slide5

Standard Pre-configured Reports

  • Call Summary Report
  • Average Call Duration
  • Top 20 Busiest Hours Report
  • Call Trace Report
  • Calls by Circuit Report
  • Circuit Utilization Report
  • PSAP Speed of Answer
  • Class of Service Report
  • Initial Station Total Calls
state co 9 1 1 management reports
State/Co. 9-1-1 Management Reports

Management ExceptionReports:

  • Trunk Group Utilization
  • Speed of Answer

Monthly Management Reports:

  • Wireless Call Sector
  • 10-Digit Emergency Summary

Other Management Reports:

  • Daily Outage
  • Monthly Outage
  • Funky Call Data
  • Day-In-Review e-mail
day in review
Day-In-Review

Generic Co Sheriff - 5/16/2011

Total Count 142

911 Calls 110

Abandoned Calls 32

Average Duration 116 seconds

Answered within 10 seconds 92%

Answered within 20 seconds 100%

Answered within 60 seconds 100%

Answered within 120 seconds 100%

Answered over 120 Seconds 100%

Top 5 Busiest Hours

5/16/2011 7:00:00 PM 13

5/16/2011 8:00:00 PM 13

5/16/2011 6:00:00 PM 9

5/16/2011 4:00:00 PM 8

5/16/2011 1:00:00 PM 8

graphical support
Graphical Support

User Definable Graphical Support

Pie, Bar, Line, etc.

business drivers
Business Drivers

Statewide/Countywide

  • Data trending and analysis
  • Easily answer legislative inquiries – call statistics, PSAP performance
  • Consolidation Projects and Funding
  • Trace calls as they are transferred from one PSAP to another
  • Identification of misdirected wireless calls
  • Statewide/Countywide ranking of PSAPs in overall 911 answer time performance
    • Are calls being answered in a timely manner?
    • Are calls being placed on hold excessively?
business drivers continued
Business Drivers (continued)
  • Ability to analyze a PSAP’s call taking volume and trunk statistics to determine:
    • Trunking Requirements
      • Are all lines being utilized appropriately?
      • Are your PSAPs trunked properly?
      • Are calls being distributed properly in a trunk group?
    • Station Requirements
      • Do they have enough or too many positions to answer the call volume?
        • New Call Type Impacts - retrieve call statistics for a particular type of call and within seconds understand the impact it is having on the PSAPs within their jurisdictions
        • Comparative Analysis - allows the County managers to see their best PSAPs and work with those PSAPs that require more coaching/help
data reliability how does it work

Remote Data

Distribution Module

Data Reliability - How does it work?

Step 1: RDDM (Remote Data Distribution Module) is connected to your CPE equipment

Step 2: RDDM connects to a secure connection which stores , compresses and encrypts CDR to a secure database.

Step 3: Database is encrypted by the RDDM

Step 4: Data is delivered to Direct Technology’s data center for processing

Caller

PSAP Call

Taker

Universal Data Collectors

CPE

Back office

Equipment

local buffering device
Local Buffering Device
  • Most crucial architectural difference
    • Non-moveable parts
    • Local Data Capture, Compressionand delivery over dial-up
    • Error Detection and Notification
      • Cable unplugged?
      • Change in stream speed?
      • Internal diagnostic report
      • Modem error report
      • 24 hour replacement strategy with standby inventory
  • Additional Validations
    • Heart beat
    • Low Call Volume Monitor