Emergency Call Tracking System. Direct Technology, Inc. Overview. What is ECaTS ? System Overview Standard Reports Ad-hoc Reports Key Business Drivers Data Reliability Managed Services. SCHEDULE A LIVE DEMO TODAY!. ECaTS 9-1-1 System. Product Definition:
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Direct Technology, Inc.
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- What are your standards and efficiencies?
- What do you hold your PSAPs responsible for?
- How do you currently use your statistics? For what purpose?
System Health Snapshot
Trouble Ticket Management System
PSAP Buffer Device
Monthly Management Reports:
Other Management Reports:
Generic Co Sheriff - 5/16/2011
Total Count 142
911 Calls 110
Abandoned Calls 32
Average Duration 116 seconds
Answered within 10 seconds 92%
Answered within 20 seconds 100%
Answered within 60 seconds 100%
Answered within 120 seconds 100%
Answered over 120 Seconds 100%
Top 5 Busiest Hours
5/16/2011 7:00:00 PM 13
5/16/2011 8:00:00 PM 13
5/16/2011 6:00:00 PM 9
5/16/2011 4:00:00 PM 8
5/16/2011 1:00:00 PM 8
User Definable Graphical Support
Pie, Bar, Line, etc.
Distribution ModuleData Reliability - How does it work?
Step 1: RDDM (Remote Data Distribution Module) is connected to your CPE equipment
Step 2: RDDM connects to a secure connection which stores , compresses and encrypts CDR to a secure database.
Step 3: Database is encrypted by the RDDM
Step 4: Data is delivered to Direct Technology’s data center for processing
Universal Data Collectors