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Chapter Outline. 8-1 Gaining Competitive Advantage8-2 HRM Issues and Practices8-3 The Manager\'s Guide. 8-1a Opening Case: Gaining Competitive Advantage at McKesson Information Solutions . Problem: An inadequate performance appraisal systemSolution: Develop an effective performance appraisal systemManagers tracked and coached employees on 3 to 4 job objectives throughout the year, rating them on a 1 to 5 scale.This system led to motivated and effective employees with higher job satisfaction9462

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