Workplace Services & Solutions | Ricoh Canada

1. LPhilbin 2023-09-2812:54:11 -------------------------------------------- Love this cover version! Successinthehybridworkplace Usingpeople-firststrategies todrivebusinessgrowth

2. Successinthehybridworkplace Usingpeople-firststrategies todrivebusinessgrowth

3. Themodernworkplace. Puttingpeoplebeforeplace. Thelandscapeofthemodernworkplacehasundergonea significanttransformationwiththeriseofthehybridworkforce. Asbusinessesadapttothisnewparadigm—operationallyand culturally—they’renavigatingarangeofcomplexities,while simultaneouslyseekingtocapitalizeonthepotentialadvantages it offers.InthiseBook,weexplorehowbusinessleaders are puttingtheirpeoplefirsttodriveenhancedcollaboration, culture,performance,security,compliance,andsustainable businesspractices. Weknowthathybridworkisheretostay.Wealsoknowthat managingthatworkforceeffectively iscriticalto success. AccordingtoGartner®,human-centricdesignis“amodelthat putspeopleatthecenterofwork.”1Theirresearchhasshown thatorganizationswithahuman-centricmodelinplaceare nearly4timesmorelikelytoseehighemployeeperformance. 4x higher employee performance 1Gartner,Human-CentricWorkModelsProventoDrivePerformancetheMost.7November2022,GrahamWallerEtAl. GARTNERisaregisteredtrademarkandservicemarkofGartner,Inc.and/oritsaffiliatesintheU.S.andinternationallyandisusedhereinwithpermission.Allrightsreserved.

4. Thechallengesmount. • C-suiteleaders are navigatinga rapidly evolving,increasingly competitive market while contending with an entirelynew kindofworkforcecharacterizedby: • “Demandforflexibilityandautonomyintheirwork. Employeeswhohaveworkplaceautonomyare3.8times morelikelytoachievehighperformance.”2 • Quietquitting,aportionoftheworkforcewhichGallup estimatestobeatleast50%3 • Ariseintheimpactofsustainablebusinesspractices—workersfeelstronglyaboutacompany’s missionandvalues,with70%ofworkersprepared • to leave iftheircompanyhadanunfairgenderpay gapand68%sayingthesameaboutalackofa diversityandinclusionpolicy4 • Theriseofthe“sidehustle,”5aworkplacetrendin whichmorethanhalfofGenZers,halfofMillennials, and40%ofGenXersarecurrentlyengaged • Historicallylowunemploymentrates 50% Portionoftheworkforce whoare“quietlyquitting” 70% Portionoftheworkforce preparedtoleaveifcompany hadunfairgenderpaygap 50% PortionofGenZworkforce engagedin“side hustle” 2Gartner.Thinkhybridworkdoesn’twork?Thedatadisagrees.November21,2022. 3Gallup.Isquietquittingreal?September2022. 4 ADPResearchInstitute.Peopleat Work2022:AGlobalWorkforceView.April2022. 5Bankrate.Survey:39%haveasidehustle,and44%believethey’llalwaysneedone.March2023.

5. Theresponse?Apeoplefirstworkplace. Forward-thinkingleadersaretakingapeople-first,human-centricapproach tomanagingtheirhybridemployees.How?Bycreatingandreinforcinga culturethatprioritizesabalancedworking/personallifeforeachemployee throughempathy,flexibilityandcollaboration. Theyunderstandthatmaintainingemployeeconnectionsandcreatinga senseofinclusivity,collaboration,andteamworkarecritical,whetherit’s peer-to-peer,manager-to-peer,manager-to-manager,oringroup dynamics. Firstandforemost,however,theyunderstandthatapeople-first modelrequirescommitmenttoempowerment,training,technolo- giesandtools.Italsotakesahigher-levelcommitmenttobuildingaculturethatencompassesandfosterstheprinciplesofCSR,ESG andDEIB.Theseprinciplesdemonstrateanorganization’sfocuson makingpeopleandplanetapriority,whichismoreimportantthan everbefore. LPhilbin 2023-09-2812:07:12 -------------------------------------------- priority. 68% workerswouldleave iftheircompany lackedadiversity andinclusionpolicy brennanM 2023-09-2814:02:20 -------------------------------------------- insert space Now,let’sexplorehowapeople-centricmodeldrivessatisfaction, performanceandrevenue,backedbyfindingsfromRicoh’s 2023GlobalCustomerDiscoveryReport.

6. 1|Communicationandcollaboration 50% ofemployeesciteeffective collaborationasamajorchallenge6 • Oneoftheforemostchallengesfacedbyemployerswithahybrid workforceiseffectivecommunicationandcollaboration.Infact, inFoundry’s 2022study,more thanhalf ofemployees surveyed citedeffectivecollaborationasamajorchallenge.Withteams dispersedacrossvariouslocations,ensuringseamlessinformation exchangebecomesmorecomplex.Moreover,strikingabalance betweenin-personandvirtualmeetingsbecomescrucialto maintainingteamcohesionandengagement. • >>Actionstotake • Investinrobusttechnologiesthatfostercollaborationin real-timeandonaprojectbasis • Designinnovativemeetingspacesthatconnectpeoplefrom anylocation • Ensureeveryonehassecureaccesstothetoolsand informationtheyneedtobeproductive,anywhere 6FoundryFutureofWorkStudy2022.June23,2022.

7. 2|Buildingengagementandsustainingculture Greatculturesleveragetheirorganization’suniquemission,purpose,andvalues—allofwhichcontributetostrength- eningtheiridentity,inspiring theiremployees,and delivering ontheir brandpromise to customers.A great cultureis, indeed,whatsetsanorganizationapartfromitscompetitors.Butwithoutadequatesupport,resources,andopportu- nitiesforprofessionalgrowth,remoteemployeesfacefeelingsofisolation,reducedwork-lifeboundaries,anddistrac- tions.Theymayalsofeeldisconnectedfromthecompany’svaluesandmission. “ Asenseofbelongingandinclusionmust beafocusforemployers.Itensuresthatall employees,regardlessoftheirbackground andexperiences,canbeconnectedwith equalopportunityandcreateahealthier, moresuccessfulfuturetogether.7 >>Actionstotake • Provide employeeswiththeautonomytoworkflexibly • Empoweremployeestoreach theirpotentialwith innovativetools anddatainsights • Createaccessibleandinclusivespacesthatencourage employeestoconnectwithoneanother • Makesurediversityandinclusionarekeycomponentsofyour recruiting practices • Leveragecommunicationtechnologiesforteambuilding activities andregularcheck-instofosterasenseofpurposeandbelonging • 7Fortune.Thekeytohybridworkproductivity?GettingtheROIofyourcommuteright.February8,2023.

8. 3|Increasedproductivityandperformance Aboutthree-quartersofallU.S.companiesareintheprocess ofadoptingahybridworkmodel.7Now,managersneedto learnhow to maximize hybrid work productivityby determiningwhatemployeescanmosteffectivelyworkon athome,andwhattofocusonwhentheycometotheoffice. Studyrevealsmanagerperspectiveson hybridwork 51% agreedthat working fromhome improves employee concentration agreedthat itincreases motivation 62% 76% brennanM 2023-09-2813:31:47 -------------------------------------------- While matching workers with tasks might seem simple, it isn't. Whilematchingworkerswithtasksmightseemasimple task,itisn’t.Withoutproperguidanceinthisarea,middle managerswilloftenshoehorntraditionaloffice-centric methodsofworkingintohybridsettings.Leadersmust recognizeandaddresstherealitythatmisaligningremote workerswithactivitiescanresultinlowerproductivity, engagement,and morale,whichhurtsthecompany’sbottom line,aswellasemployees’well-beingandcareersuccess. believethat itincreases productivity8 *From a UniversityofBirmingham study of 600managers So,giventheobstacles,canworkerstrulybemore productivewhenworkingfromalocationoftheirchoosing? Studieshaveshownthatworkinginanenvironmentthat suitsindividualpreferences,reducescommutetime,and presentsfewerdistractionscanenhanceaworker’sfocus andefficiency—andwiththem,productivity. >>Actionstotake • Designaflexible,seamlessworkexperiencethatenables employeestoaccesstoolsfromanylocation • Automateprocesses to empowerworkers,drive efficiencyandoptimizeoutcomes • Manageand leverage information to enabledata-driven strategiesthatdrivegrowthandminimizerisk 8Forbes,S.,Birkett,H.,Evans,L.,&Chung,H.(2022).FlexibleWorkingandtheFutureofWork.RetrievedfromEqualParentingProject.

9. LPhilbin 2023-09-2812:45:24 -------------------------------------------- Can anything be called out like the actions to take in pink or white box or something so it breaks up a bit? Or maybe the quote is a sidebar element? 4|Cybersecurityanddataprotection Unsecurehomeandremotenetworksareconsideredbymostorganizationstobetheirtopsecurityrisk,largelyduetoan inabilitytoextendcorporatesecuritytovirtualofficeenvironments. LPhilbin 2023-09-2812:37:41 -------------------------------------------- Is there an extra space between "prevented" and "if" ? “ 62%oforganizationsofferingremote work sufferedadatabreachthatcouldhavebeenpreventedifthe employeeshadbeencomingintotheoffice. –FoundryFutureofWorkStudy • Robustsecuritymeasuresmustbeimplementedtosafeguardsensitiveinformation,andpoliciescommunicatedtoremoteworkers toensureadherencetosecurityprotocols.Whilemostsecurityexpertsagreethereisnosinglesolutionthatprovidesironclad protectionagainstcyberattacksanddatabreaches,theyalsoagreethatsecuringdatabeginswithamulti-layered • securitystrategy. • >>Actionstotake • Build aplantoorchestratesecurityacrosspeople,processesandtechnologies • Implementend-to-endprotection thatincludesendpoint,network,application anddatasecurity basedonzero-trust authentication • Educateandempoweremployeeswithcybersecuritytraining • EnsureyourITteamhastheexpertiseandresourcestosecure,supportandenableflexiblework • Tomaintainanengaged,productive workforce,leadersmustprovidehybridemployeeswithaseamless,secureworkexperience, aswellasthetrainingessentialtodataprotection.Additionally,ascyberthreatsbecomeincreasinglysophisticatedandcostly– • intermsofbothfinancialandreputationaldamage–cybersecuritytakesonevengreaterimportanceinbuildingtrustedbusiness- to-businessrelationships.Withdataasanorganization’smostvaluableasset,companiescannotaffordto workinpartnership with anorganizationthatdoesnothaverobustcybersecuritymeasuresinplace. LPhilbin 2023-09-2812:34:49 -------------------------------------------- "Implement" is slightly indented LPhilbin 2023-09-2812:38:11 -------------------------------------------- Make longer em dash LPhilbin 2023-09-2812:38:24 -------------------------------------------- Make longer em dash LPhilbin 2023-09-2812:38:40 -------------------------------------------- is there an extra space after afford?

10. 5.5C|oCmompplilaiannccee • Complianceisachallengeeveninthebestofcircumstances,andahybridworkforceaddsan entirelynewlayerofregulatoryhoopsforanorganizationtojumpthrough.Arecentsurveyby Deloitterevealsthatregulatoryissuesareoftencitedamongthetopthreechallengesemployers facewhen implementingremote or hybridwork strategies.9 • Furthercomplicatingcomplianceistheincreasedscrutinythatthird-partyvendorsandpartners continue to face from customers andregulators monitoring their handling ofproprietary data.”9 • Forstarters,achiefconsideration,amongmany,ishowtomaintainacultureof complianceacrossa borderless • workplacewhen,historically,thishasbeendone with employeesworkingtogether,side by side.Then, organizationsmustconsider thenumeroustypes ofremotework,witheach typepotentiallyinvolving itsownregulatoryconsiderations. • >>Actionstotake • Cultivate a compliance mindset that lives across the entireorganization • Identify,classify,structureandcleanupdatatoeliminaterisk • Adhere to aninformation governanceframework toimprove operationaldata efficiency,ensure complianceandgainvaluableinsights • Prepareadisasterresponseplanthatsupportscomplianceandmitigatesimpact. LPhilbin 2023-09-2812:47:41 -------------------------------------------- Losttheendquoteand#9here. MMcGarry 2023-09-2810:08:27 -------------------------------------------- plds fix widow. LPhilbin 2023-09-2812:48:45 -------------------------------------------- Delete period 9Deloitte.GlobalRemoteWork Survey.2022.

11. 6|Sustainablebusinesspractices Anothershiftassociatedwithhybridworkisthegrowingimportanceofsustainablebusinesspractices. “ Althoughenvironmentalimpacthasbeenafocusareaformanyyears,thereisariseinactivityarounddiversityandinclusion, with organizationslookingtoseehowtheycan improve digitalaccessibilityandenhancethediversityofthoughtandculture.10 • BusinessframeworkssuchasCSR(CorporateSocialResponsibility),ESG(Environmental,Social,andGovernance),andDEIB(Diversity, Equity,Inclusion,andBelonging)arebecomingincreasinglyimportantacrossthe entirecommerceecosystemas shareholders, investors,clients,customers,andworkersdemandgreateraccountabilityfromcompaniesandorganizations.Thosedemandsinclude, butarenotlimitedto: • Employee well-being:Offeringemployeestheopportunitytoavoidcommutesandworkinalocationoftheirchoosingcanleadtoreduced stresslevels and improved work-life balance.This,in turn,can lead to an increase in job satisfaction,productivity,and retention. • Environment:Byadoptingsustainablepractices,suchaseliminatingtheneedfordailycommuting,ahybridemployeeiscontributingtoa reducedenvironmentalfootprint.Anemployermaycontributetoreducingthecarbonfootprintcreatedbyitsofficespace. • Costsavings:Remoteworkreducesexpenses.Fortheemployee,thecostsassociatedwithtraveltoanoffice,and,forthe employer,the costsassociatedwithmaintaining office space. • Socialresponsibility:Acommitmenttosocialcausesandframeworks,suchasCSRandDEIB,fostersapositivecompanyimage,strength- ensrelationshipswithstakeholders,andattractssociallyconsciousemployeesandcustomers. • Globaltalentpool:Acompany’spositiononsustainablebusinesspracticesenhancesitsabilitytoattracttalent.Infact,66%ofrespon- • dentsinonestudynotedthatacompany’smissionandcorevaluesmustalignwiththeirownwhenapplyingforajob11 • >>Actionstotake:Sustainablepracticesgivemeaningtoworkandbuildapositiveperceptioninthemarketplace.Inrecentyears,sustainabilityhasbecomeanessentialcomponentofdoingbusiness,fromattractingtoptalenttoattractingnewcustomers.Beyondbenefitingtheplanetandsociety,sustainabilitymeasurescorrelatewithfinancialperformance,accordingtoaBain& • Companystudy.12 LPhilbin 2023-09-2812:51:54 -------------------------------------------- Fix bullet alignment here. 10RicohCustomer DiscoveryReport 2023. 11ICIMS.3sustainabilityinitiatives tohelpattractandretain talent.April22,2022. 12Bain&Company.DoESGeffortscreatevalue?April17,2023.

12. Howcanleadersoptimizeoperationsforlong-termresults? Implementingprocessesandpracticestobuildahybridworkforceisnosimpletask.Itrequiresaligningworkersnot onlywithtasks,butwitheachother—notonlythroughtechnologies,butthroughanengagingandinclusiveculture. Doing allthissuccessfullymayrequireaC-suitemindsetshift. Afterall,yesterday’sworkplaceisgoneforever,and today’sisstilltakingshape.Onethingiscertain,however.Yourorganiza- tion’ssuccesshingesonyourabilitytomanageahybridworkforce,challengeyourownexpectationsandassumptions,andkeep evolvingyourbusiness…soyou’repreparedforwhateverthefutureholds. MMcGarry 2023-09-2812:52:52 -------------------------------------------- any chance we can avoid this word break? Strategicinvestmentin yourpeople—andthe righttechnology,toolsandprocessestosupport them—iskeyto optimizingyouroperations forlong-termsuccess. Inaddition,choosing partnerswhocanadvise andsupportyouonthe journeywillaccelerate yourresults. LPhilbin 2023-09-2812:53:18 -------------------------------------------- that

13. Yourpartnerinbuildingconnections Ricohworkswithorganizationsofallsizesandacrossindustriestodrivemodernizationandcreateefficienciesthat supportcollaboration,teamwork,technologyintegration,andresults-basedprocessimprovement. Ourpeoplearecustomerobsessed,andwethriveon makingmeaningfulconnectionsamongdata,systems,and people, andpartneringwithourclientstouncoverandmakestrategicuseoftheirinformation. Ouragnostic approachmeans wedon’t favorone technology,solution,orteam forservice delivery.Instead,wetake a human-centered,customapproachtobringthebestpeople,technologies,andpartnerstogethertosolveourclients’ challenges.Ifyou’dlikemoreinformationortoexploresolutionsforyourbusiness,we’rereadytotalk.

14. AboutRicoh AtRicoh,weareunlockingthepowerofourcustomers’information,processes,andabilitiessotheycanrespondto changeandprovidethebestpossibleexperiencesfortheiremployeesandcustomers.Byunleashingthefullpowerof trapped information,organizationscan unlockthe fullpotential oftheir people,respondto change withactionable insights,andcreatemoremeaningfulhumanexperiences. Forfurtherinformation,pleasevisitwww.ricoh-usa.com RicohUSA,Inc.300EagleviewBoulevard,Exton,PA19341|1-800-63-RICOH ©2023RicohUSA,Inc.Allrightsreserved.Ricoh®andtheRicohlogoareregisteredtrademarksofRicoh Company,Ltd.Allothertrademarksarethepropertyoftheirrespectiveowners.Thecontentofthisdocument,andtheappearance,featuresandspecificationsofRicohproductsandservicesaresubjecttochange fromtimetotimewithoutnotice.Productsareshown withoptional features.Whilecarehasbeentaken to ensuretheaccuracyofthisinformation,Ricohmakesnorepresentationorwarrantiesaboutthe accuracy,completenessoradequacyoftheinformation containedherein,andshallnotbe liableforanyerrorsoromissionsinthese materials.Actualresultswill varydependinguponuse of theproductsandservices,andtheconditionsand factors affecting performance.Theonly warrantiesforRicohproductsandservices areasset forth intheexpress warrantystatementsaccompanying them.