Enterprise Content Management Solutions

1. EnterpriseContent Management & WorkflowServices Manage,process,store,andoptimize documentsandotherformsofcontent #MoreThanPrint

2. 1 Introduction Tobesuccessfulintoday’sdigitalworld,customersneedquickaccesstocontent forsocialinteractionsandcollaboration.OurEnterpriseContentManagement& Workflowservicesmakeiteasytokeepdatamoving—whetherworkingfromhard copiesor electronicfiles—andmanageyourimportantinformation.Withavarietyof onsiteservicesandcloudsolutions,wecanhelpyouoptimizeyourcontent managementprocesseswhilecontrolling costs. • • Ensuresmooth workflowswhile reducing lostorinaccurateinformation Goingdigital increases productivity and decreases paperdocuments andworktime Manage, process,store, and optimizedocuments and otherformsofcontent • • EnterpriseContentManagement&WorkflowServices • AdvancedDocumentCapture • Enterprise ContentManagement • FormsManagement • WebContentManagement Copyright©2020RicohCanada,Inc.Allrightsreserved.

3. 2 Advanced Document CaptureServices Ricoh’sAdvancedDocumentCaptureservicesconverthardcopydocumentsintoadigitalformatmakingthemsecure,accessibleandeasilytransportable.WithAdvancedDocumentCaptureservices,weidentifythebestwaystomanagepaperanddigitalinformation.Wethenprovideasolutionthatcapturesandautomatestheclassificationoftheinformationthroughbest-of-breedOCR,indexing,extractionand workflowtechnologieswhichroutetheinformationtoensureitisdistributedtotherightperson,attherighttime,intherightplaceandform,whetheritisin a particularfileformat,anemail,paperbased,orevenfax. Benefits • Maximize throughputusing batch scanningprocesses • Ensurehigh-capture qualityandimagecorrection • Routedocumentsintolineofbusinesssystemsand/orback-enddata repositories withhigh-capacityconversionandrouting • Increaseaccuracyandconsistencywithfocusedresourcesandspecialization • Improvecompliance with centralizedmanagementand audit trails • • Copyright©2020RicohCanada,Inc.Allrightsreserved.

4. 3 EnterpriseContentManagementServices EnterpriseContentManagementsolutionsandECMservicesarethe process of storing,retrieving,archiving,auditing,and processingdigitalfilesforimproved access, control& security.Withtheright ECM strategy,informationflows throughouttheorganizationbased on what itis,who needstoaccessitand for how long.Bygiving employeesquick access to transaction records, customerscanimprovecustomer service. Theycanalsoeasily set up automaticworkflows—such asaccountingprocesses—or archivedocuments for compliance. ECM encompassesDocument ManagementSolutions andAnalytics&Integration Solutions needed tomanage documentsthroughouttheir lifecycle, unlockknowledge,reveal keyinsights andmakeinformationwork. Workplan Consulting/Analysis BusinessProcess Consulting CaptureSolutions& BackfileConversionServices Enterprise Content ManagementSystems ImprovedSecurity Access&Workflow Output Assessment Copyright©2020RicohCanada,Inc.Allrightsreserved.

5. 4 EnterpriseContentManagementServices Benefits Provideimmediateaccesstoyour information Wetake yourunstructureddatainmultipleformatsandorganize itso thatit’saccessibleandsearchable—soyourinformationgetswhereit needstogo • • Equipyourselftobettermeetcompliancerequirements • Data securitytoolscanhelpkeepinternalinformationintherighthands. UsetoolssuchasSecureSocketsLayer(SSL)forwebtransmissionand built-inencryption/decryptionprocessesforindividualfiles • Enable fast, reliabledocumentdelivery Withadocumentdatarepositoryaspartofyour technologyinfrastructure, you canreduceinformationbottlenecks and theirimpacton your organization’sworkflow • Copyright©2020RicohCanada,Inc.Allrightsreserved.

6. 5 FormsManagementServices Creating electronicformshastraditionally requiredextensiveprogramming knowledge.Customersdon’thave thetime,resources orexperiencetocodeor configureeForms.Ricoh’seFormssolutionsenables them toautomate eForm processesforsimpler data captureand improve customer servicewith fasterinformation processingallwhile reducingcostsand takingchargeof the environmentalimpact.When our customers’people and datacancometogether forhassle-freeformprocesses,workstyleinnovationcanbegin. Benefits Gatheryourdataquicklyandaccurately eFormstake advantageoftabletsand othermobiledevices byallowing youtosigndocuments onthegowithyour finger,signaturepadoruser authentication. Useconvenientand expedited signature delivery toimprove yourworkflow.Youcan also usereporting featurestotrackelectronically signedforms,providingtherightinformationtothose who needitquickly. • • Designyourformseasilywithnoprogrammingexperiencerequired • OurIntelligentFormsCreationsoftwaredoesthehard workforyou,behind the scenes.With featureslike drag-and-drop datafieldsandPDF importcapabilitiesat yourdisposal, designinganeweForm isintuitiveand easytolearn. • Replaceredundant,error-pronedataentryprocesseswith automated workflowswhileeliminatingcostsof purchasing andstoring • pre-printedforms Wereplacelegacypaperformswithdigitalformstodriveefficiency. Informationfrom your pre-existinghard copyformscanbeusedtocreate eFormtemplates—withtheexactsameformatting. Auto-populate sections tohelpreducethelearningcurve, so your people and your customerscan embraceadigitalworkflowquickly and withminimaldisruptiontowhat they already know. • Copyright©2020RicohCanada,Inc.Allrightsreserved.

7. 6 WebContentManagementServices Ricoh’sWeb Content Managementservicesenableorganizationstomore rapidlyandeffectivelyimplementprofit-orienteddigitalmarketingthrough theircustomer-facing web presence.By increasing marketingautomation throughSitecore analytics, organizationstakingadvantageofthe service are abletocreateamorepersonalizedexperienceforsitevisitorswhichleadto betterinformationandoverallresults. Support Maintenance Upgrades Improvedpowerful offering Secureand protecteddata User Experience Design Improvedretention Lesscustomer attrition DesignedtomaximizeSitecore Ricoh’sWebContent Management servicesenableuserstoplacecommonly usedformsinto aneasytofilloutwebformorelectronicformatforeasy ingestingofdataintovariouslinesofbusiness, ECMordatabases. Sitecore Specialized Hosting Flexibletomanage exponentialgrowth Secureand protecteddata Digital Marketing Strategy Increased conversionrates Improved interoperability CoreCMS Implementation Improved customer-unique experience Improvedability tocross-sell Easytoupdate formarketingdepartments Information Architecture Surpriseanddelightcustomers Adaptableto increaseprofitability Copyright©2020RicohCanada,Inc.Allrightsreserved.

8. 7 WebContentManagementServices Benefits Buildbettercustomerrelationshipswithpersonalizedexperiences Withtherightplatformandtherightimplementation,youcanautomate digitalwebmarketingtobuildpersonalizedrelationships,sellmoreand betterserve your customers. • • Shortenyourtimetomarketforcontent • WithRicohasyourpartner,marketingteamscanenjoyshortercontent updating cyclesandeasilycreate campaigns andtestmessaging—without havingtodependonITor anengineertogetthingsdone. • Analyze,test,refine andimproveyourROI • IfyoualreadyhaveaSitecore-poweredwebsitethatisunderservedbyyourcurrentvendor,Ricohexpertisecanhelpyouunlockitspotential—givingyouasolidfoundationtotapintomodernmarketing. • Handleyourprojectsfromtheground up • Ricoh’sWebContent Servicesprovideanend-to-endsolution—fromstrategy &consultingtodesign,development,hosting and ongoingservicessuchas trainingandsupport. • Takeoversupportof existingsites OurWebContent Servicesteam hasexperience integratingSitecorewithavarietyofapplications—suchasSalesforce®,Cumulus®,Microsoft®CRM, DigitalRiver®, Google Search Appliance®andmore. • Copyright©2020RicohCanada,Inc.Allrightsreserved.

9. AboutRicoh Ricohisempoweringdigitalworkplacesusing innovative technologiesandservices enablingindividualsto work smarter. Wehelpbusinessesofanyshapeand sizeconnecttheirworkforce byenabling teamstoworkremotelyand keepbusiness runningasnormal, evenattimesof disruption.Ricoh’send-to-endremote working solutionscan bedeployedquickly, securelyandata scaletomeet yourbusinessneeds. With 80years’experiencedevelopingthetechnologythat shapeshowpeoplework, Ricohistheidealpartnertosupportyourbusinesswithremoteworkingsolutions. HeadquarteredinTokyo, Ricoh Group operatesin approximately 200countriesand regions.Inthefinancial year endedMarch2019,Ricoh Group had worldwidesales of2,013billionyen(approx.18.1billionUSD). EnterpriseContentManagement&WorkflowServices Focused oneverythingwedotohelpcustomers manage,process, store,and optimize documents and otherforms ofcontent. AdvancedDocumentCapture EnterpriseContentManagement FormsManagement WebContentManagement Formore information,contact yourRicohSalesRepresentative. #MoreThanPrint Copyright©2020RicohCanada,Inc.Allrightsreserved.