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Yahoo - includes a security feature which allows the user to be

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    Slide 1: Selecting a Chat Service Lisa Williams Coordinator of Research Services UNC Wilmington

    Slide 2:Free IM Providers

    Slide 3:AIM

    AIM – Introduced by America Online in 2002 to help businesses manage the use of instant messaging Newest version offers: Video IM, Screen Name Linking, AIM Games and Mobile IM

    Slide 4:Yahoo

    Yahoo - includes a security feature which allows the user to be "invisible" to whomever they choose http://messenger.yahoo.com/features.php;_ylt=AgtIx.TaBXWyhoGHTso2wWFwMMIF

    Slide 5:MSN

    Coming soon: Windows Live™ Messenger instantly share your photos and other stuff, and to connect with friends via text, voice, video, and PC-to-PC calling

    Slide 6:ICQ

    ICQ – short for “I seek you” was launched in 1996 and has over 150 million registered users http://www.icq.com/

    Slide 7:Other IM Providers

    IRC - Internet Relay Chat http://www.mirc.com/ PowWow: http://www.powwow.com/ Netscape Instant Messenger: http://home.netscape.com/aim/ CompuServe Instant Messenger: http://www.compuserve.com/csim/ Excite Messenger: http://www.messenger.excite.com/ Lycos Messenger: http://www.messenger.lycos.com/ Odigo: http://www.odigo.com/ EveryBuddy: http://www.everybuddy.com/ Jabber: http://www.jabber.org

    Slide 8:IM Aggregators

    Slide 9:Trillian

    Slide 10:Trillian

    According to PC Magazine Trillian 3.1 handles one or more accounts for each of the four big IM services plus IRC It is very easy to use Works with: AIM, MSN, ICQ and IRC Offers built-in linking to word definitions in Wikipedia Basic version is free

    Slide 11:Gaim 1.5.0

    Slide 12:Gaim

    free and open source active developer community multi-protocol stable a lot of plugins are available can be configured for centralized (network) logging

    Slide 13:Gaim

    According to PC Magazine Gaim 1.5.0 handles nine IM systems and multiple accounts on each service http://gaim.sourceforge.net They are working on 2.0.0 and have a beta available now

    Slide 14:Downloading IM

    If a patron does not want to download IM to their computer there are websites where they can just log-in and start chatting: http://www.e-messenger.net/ http://www.aim.com/get_aim/express/aim_expr.adp http://www6.meebo.com/

    Slide 16:Promoting IM @ UNCW

    Slide 17:Instant Messenger

    Promote during instruction Buddy names listed on library webpages Students use INSIDE the library as well as outside

    Slide 18:IM Use Statistics

    August 2004 – June 2005 = 391 sessions July 2005 – December 2005 = 129 sessions

    Slide 19:Who Randall chats with and how we chat

    AIM Yahoo MSN

    Slide 20:Trillian

    Slide 21:What are they chatting with?

    Slide 24:IM Tips

    Slide 25:IM Tips

    Just because the person you are chatting with isn't answering doesn't mean they're ignoring you If the person's PC speaker is turned down, they probably won't notice your IM Don’t send lengthy messages, a multi-tasker does not like to wait

    Slide 26:IM Tips

    If a patron walks up to the desk while you are IMing let them know you will be with them as soon as you wrap up the chat session If a chat session pops up while you are helping someone at the desk, let them know you have received their message and will be with them as soon as you wrap up your transaction

    Slide 27:IM Tips

    Treat IM as you would a phone call. If it becomes an extended transaction, invite them to come into the library for one on one assistance When starting a chat session inquire if the other party can instant message. Start out with something like, "Hi, can you chat?" Or, "Are you available?"

    Slide 28:Most IMportant Tip

    Don't write anything in an IM that you wouldn't write in an e-mail or a typed letter.

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