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How to Build an Artificial Intelligence Chatbot?

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How to Build an Artificial Intelligence Chatbot?

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  1. How to Build an Artificial Intelligence Chatbot?

  2. What is Chatbot ? • A chatbot is a computer program that simulates human conversation through voice commands or text chats or both. • Chatbot, short for chatterbot, is an Artificial Intelligence (AI) feature that can be embedded and used through any major messaging applications.

  3. Important aspects to consider while building chatbot • Understand customer intent • Structured interactions • Unstructured interactions • Domain knowledge

  4. Understand customer intent • You should be familiar as to how your customer engages you. • You should know what actions they perform and how they enter your sales channel and customer service departments. • Reach a consensus with your department heads to clearly understand customer intent.

  5. Structured interactions • The queries which a customer asks like how to pay, what is the refund procedure and such FAQ like questions then the interaction is structured. • This interaction will provide information on contact, services and products etc.

  6. Unstructured interactions • The queries being asked are not simple and can’t be answered with a ready response. • It has to be processed and the results should still be put out instantly as if the chatbot and the customer are conversing. • Here AI understands the communication context through complex NLP analysis.

  7. Domain knowledge • This gives answer to what should the bot understand from the input given by the user. • Certain AIs and bots can answer amazingly or perform specific tasks very expertly. But they are restricted to that only. • This phenomenon is why technocrats call AI as idiot savants.

  8. To know more detailed information about the Artificial Intelligence Chatbot visit the below link. https://smartbots.ai/

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