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Customer service is among the prime cornerstones of any business. However, as companies start to scale up their operations, hiring enough agents to satisfy the needs of the customers can prove to be an expensive undertaking.
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www.aclmobile.com A refresher on getting the best out of your chatbot
However, successful chatbot implementation doesn’t only imply setting up a bot. To deliver customer service that mimics that of a live agent, bots have to be equipped with the knowledge and language capabilities required to resolve common inquiries. You need to make sure that your bot has an effective conversation design, so that it can provide customers with the level of satisfaction they would get after interacting with a live service agent.
Even though a chatbot cannot resolve all the issues a customer may have right away, it can definitely address a number of common queries and concerns that do not need the insights of a live agent. Setting the customer expectations by stating the capabilities of a bot right in the introduction would help them to understand how their inquiry will be resolved.
Usage of formal, yet empathic language can make the customer feel heard and help forge a better connection with the brand. Once the original issue of the customer has been resolved and they are satisfied, the bots can then be used to share relevant offers, provide a reminder of subscribing to your newsletter, and so on.
