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Difference Between Inbound and Outbound Call centre

Inbound Call centre<br>An inbound call centre receives incoming calls from customers.<br>Ex. Support Team<br>Outbound call centre :<br>It makes outgoing calls to shoppers.<br>Ex. Sales Team<br>Types of Inbound Calls:<br>1. Customer Service<br>2. Technical Support<br>3. Upgrade and Renewal Inquiry Calls<br>Types of Outbound Call<br>1. Cold call<br>2. Warm Call<br>For More Information : https://www.pulse.in/cloud-contact-center/

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Difference Between Inbound and Outbound Call centre

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  1. Difference Between Inbound and Outbound Call centre www.pulse.in

  2. Inbound Call centre An inbound call centre receives incoming calls from customers. www.pulse.in

  3. Example Support Team www.pulse.in

  4. Outbound Call centre: It makes outgoing calls to shoppers. www.pulse.in

  5. Example: Sales Team www.pulse.in

  6. Types of Outbound Calls 1. 2. Cold call Warm Call www.pulse.in

  7. Types of Inbound Calls 1. 2. Customer Service Technical Support Upgrade and Renewal Inquiry Calls 3. www.pulse.in

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