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How Pointel's CMS Audit and Alert helps Genesys Cloud Contact Center?

Sure, hereu2019s a professional rephrased version using the keywords **Genesys Cloud CMS Alert**, **Genesys Audit Solution**, and **CMS Audit and Alert**:<br><br>---<br><br>Pointelu2019s Genesys Audit Solution offers a powerful CMS Audit and Alert capability within Genesys Cloud CMS Alert, delivering comprehensive audit reports that capture critical details such as the user who made the change, the exact date and time, and both current and previous values. It also enables restoration of individual parameter or KVP-level changesu2014or even the entire applicationu2014to a specific point in time, along with the

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How Pointel's CMS Audit and Alert helps Genesys Cloud Contact Center?

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  1. CMS Audit & Alert Optimize and manage your Genesys infrastructure for a better customer experience. www.pointel.com

  2. Introduction : Pointel CMS audit and alert reports provide detailed information, including the name of the user who made the change, the date and time of the change, and both the current and previous values. It can also restore each parameter / KVP level change, or the entire application, back to a given point-in-time. You can also create ad hoc reports on demand to better understand the changes that were made. www.pointel.com

  3. By using Pointel Genesys Cloud CMS Audit and Alert you can create notification alerts at any of the objects that are critical to your business. For instance: You can establish an alert for when someone changes a critical list object or critical option within an application. Each alert can be configured to notify different groups within your organization, and send alerts to predefined contact lists, such as your To, CC and BCC lists. www.pointel.com

  4. Conclusion : In conclusion, Pointel CMS Audit and Alert empowers businesses with comprehensive change tracking, restoration capabilities, on-demand reporting, and customizable alerts—ensuring greater control, visibility, and reliability across your Genesys environment. At a time when your customers, clients, and management team are constantly pressuring you to do more with less, this solution helps you meet those demands efficiently and effectively. www.pointel.com

  5. For more details : https://www.pointel.com/solutions/cms-audit- alert/ contact@pointel.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com www.pointel.com

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