1 / 5

Boost IVR Efficiency with Pointel Analytics

Pointel CXi, the IVR analytics platform, maps the entire customer journey and analyzes calls end-to-end to turn data into actionable insights. Centralized reporting is essential for seamless customer journeys, as it is critical to know where calls are transferred or abandoned. CXi generates multiple reports on IVR performance, the Customer-IVR interactions, and sticking points in the IVR that cause customers to struggle. CXiu2019s IVR Analytics platform provides a comprehensive understanding of customer engagement.

Pointel1
Download Presentation

Boost IVR Efficiency with Pointel Analytics

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. IVR Analytics CXi - Customer Experience Insights www.pointel.com

  2. W hat is Pointel CXi ? Pointel CXi, the IVR analytics platform, captures the complete customer journey and delivers end-to-end call analysis, transforming data into actionable insights. These analytics also play a significant role in transforming your IVR into a contextual, adaptive, and personalized system. The result is a consistent, reliable IVR system that drives loyalty to your business. www.pointel.com

  3. Pointel’s Survey 360 :- Turns data into Maps entire Customer Journey Analyse call End to End Actionable Insights www.pointel.com www.pointel.com

  4. Features of Customer Experience Insights : Prebuilt IVR reports designed to meet most business needs. Intraday data available at configurable intervals. Flexible data collection and roll up. Data retention periods based on customer needs. Roles-based security. User-friendly interface to build ad-hoc on-demand reports. Scheduled report publishing available. Ability to trace a customer journey in the IVR through different criteria. Ability to view all contextual data for call, including session ID, to track call in the logs with timestamps. www.pointel.com

  5. For more details : https://www.pointel.com/solutions/ivr-analytics/ contact@pointel.com 1941 Oak Tree Rd #104, Edison, New Jersey 08820, United States www.pointel.com www.pointel.com

More Related