Organizational Silence. Employees know the truth about certain issues and problems facing the organization yet they do not dare to speak the truth to their superiors.
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If managers believe that employees are self-interested and untrustworthy, they are likely to act in ways that discourage upward communication.
Well meaning employees, who feel shut out of the decision making process and unable to express their views, may respond by becoming less committed to the organization and less trusting. Managers’ pessimistic beliefs thereby become reality.