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CRS Intranet. Catholic Relief Services Or Dashevsky October, 2008. Agenda. Business Context Vision Capabilities & Benefits Principles Conceptual Architecture User Groups Content Management Quality Management. Architecture Technical Architecture Application Architecture Navigation

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Crs intranet

CRS Intranet

Catholic Relief Services

Or Dashevsky

October, 2008

The Power of Collaboration


Agenda
Agenda

Business Context

Vision

Capabilities & Benefits

Principles

Conceptual Architecture

User Groups

Content Management

Quality Management

Architecture

Technical Architecture

Application Architecture

Navigation

Content Space Templates


Intranet vision
Intranet Vision

All CRS employees have real-time access to information, tools,

collaborative forums, and expert advice that significantly enhance their

ability to:

Improve

Operational

Effectiveness

Increase

Capacity

Adjust Rapidly

to Change


Intranet capabilities and benefits
Intranet Capabilities and Benefits

Access to CRS’ knowledge base anywhere within the world

Staff have, at their fingertips, organized, relevant, and current knowledge resources critical to carrying out CRS’ mission

Ability to collaborate with staff members and selected partners doing like work any place in the world

Staff participate in active and sustainable communities that demonstrate thought leadership, evolve the state of their practice, and mentor and support their members

Access to CRS’ suite of business critical systems

Staff take advantage of automation to improve efficiency and lower risk

Enhanced communications

Staff are informed and identify with CRS


Intranet capabilities and benefits1
Intranet Capabilities and Benefits

Knowledge

Base

Project

Repository

Agency

Management

Repositories

Knowledge

Infrastructure

Project

Infrastructure

Agency

Management

Infrastructure

Knowledge

Communities

Agency

Management

Teams

Project

Team

Agency

Management

Processes

Knowledge

Processes

Project

Processes

CRS Agency Management

Environment

CRS Knowledge Environment

CRS Project Environment

Intranet


Intranet principles
Intranet Principles

Benefits

Don’t have to know who produced a resource to find it

Don’t have to know which technology provides a resource to use it

Don’t have to justify your need for knowledge resources

Don’t encounter gates to contributing to CRS’knowledge base

Producer Orientation

Content Approval

Selected Access

Consumer Orientation

Content Moderation

Universal Access

Disparate Technologies

Integrated

Technologies

Justify Need to Know

Justify Need to Protect


Conceptual architecture
Conceptual Architecture

Content

Space

Content

Space

Content

Space

Content

Space

CRS

Expertise

CRS

Knowledge

Repositories

Search

CRS

Systems

and Tools

Relevant

Resources

The Intranet is a collection of content spaces targeted at specific user groups linked through navigation and search


Types of user groups supported
Types of User Groups Supported

Offices Worldwide

Headquarters

Regional Offices (US & Overseas)

Country Program Offices

Communities

Programming Areas

Programming Support Functions

Projects/Workgroups

Field Projects

Limited Duration Workgroups

Committees

Individuals

My Office

My Community

My Project

Me


Content management approach
Content Management Approach

Every content space has:

A sponsor who defines space scope and funds space management

A content manager who manages the space to meet the needs of its end users

Content Manager

Maintains space configuration

Moderates content uploaded by end users and content producers

Actively searches for and pulls in external content of interest

Ensures all content is organized and tagged to meet end user needs


Quality management approach
Quality Management Approach

Content

Tagging

?

Universal

Tags

Related

Projects

Content

Moderation

Content

Types

Content

Management Community

Site

Index

Country

Program

Space

Space

Specific

Tags

User Surveys

Proactive analysis

of usage statistics

Content and Site

Organization

Online

Feedback

Provide

Feedback


Application architecture
Application Architecture

The Power of Collaboration