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What exactly is a cloud phone system

A cloud phone system is a digital representation of an on-premise phone system. It has several modern features that make work and communication easier. A free cloud VoIP PBX phone system is a phone system that allows you to make, receive, or manage calls over an internet connection rather than a traditional analog (or PSTN) connection.<br><br>

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What exactly is a cloud phone system

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  1. WhatExactlyisaCloudPBXPhoneSystem?Howcanithelpyou? Acloudphonesystemisadigitalrepresentationofanon-premisephonesystem.Ithasseveralmodernfeaturesthatmakeworkandcommunicationeasier. A5-megabytedriveweighedover2,000poundsandrequiredanentirecargoplanetotransportit.Everyday,theworldgeneratesatleast2.5quintillionbytesofdata.Italsodoesnotrequireaplaneorapinforstorage. Whathasenabledustoinstantlycreate,process,store,andretrievesuchmassiveamountsofdata?Computinginthecloud.Thequintillionbytesofdatawegeneratearestoredon cloudservers,whichgrowinsizeandvolumebytheminute. Onlinepurchasing.Taxi-hailing.Streamingvideo.Streamingmusic.Wewerescrollingthroughsocialmedialikeazombie.Almosteveryonlineactivityweperformregularlymakes useofcloudcomputing.Ithasevolvedintoasteel-rodbackbonefortheworldofinformationtechnology. Ifthat'sthecase,telephony,theprimarymodeofcommunication,shouldalsojumponboard,right? Telephonyhasbeenmovedtothecloudforatleasttwodecades.However,cloudtelephonyhasonlyrecentlybecomeaccessibleand,moreimportantly,usableforthegeneralpublic. Useacloudphonesystem,evenifyouaren'taware.Doyouwanttounderstandwhatacloudphonesystemis?

  2. WhatisaCloudPBXPhoneSystem? Afree cloud VoIP PBXphonesystemisaphonesystemthatallowsyoutomake,receive,ormanagecallsoveraninternetconnectionratherthanatraditionalanalog(orPSTN)connection. Cloudphonesystemsrequirenotelephonyhardwareandarehostedonlineoncloud-basedservers.Toenablecommunication,acloudphonesystememploysaCTI(CloudTelephonyIntegration),awebapplication,oramobileapplication. Undeniablebenefitsofacloud-basedphonesystem Cloudphonesystemsimprovebusinesscommunicationandcollaborationbyprovidingnumerousadvantages.Thesearefeaturesthatsupplementwhatpreviouslyon-premisephonesystemsoffered.Inotherwords,byoptingforacloudphonesystem,youwillnotloseanyofthebenefitsofanon-premisesystem;youwillgainmore. Future-proof Withthewidespreadadoptionofsmartphonesandtablets,landlineshavealreadyfallenout offavor.In2004,morethan90%ofAmericanshadlandlinephones;today,lessthan40%

  3. havealandline.SmartphonesandIPphonesarereplacinglandlinesastheprimarymeansofcommunication.havealandline.SmartphonesandIPphonesarereplacinglandlinesastheprimarymeansofcommunication. Accordingtostudies,cloudtelephonyisgainingtractionlikeneverbefore.TheglobalmarketforCloudTelephonyServices,estimatedatUS$13.5billionin2020,isexpectedtogrowtoUS$40billionby2027.(ResearchAndMarkets).Cloudtelephonyisthewayofthefuture.Itensuresthatyourcompany'stelecommunicationsinfrastructureisfuture-proof. Nomessymaintenance Cloudphonesdonotrequirephysicalcables,deskphones,orfree PBXboxes.Theyrequirealmostnotelephonyhardware.Itsignificantlyreducestheneedforphonesystemmaintenance.Whendeskphonesbreakorbecomeobsolete,youdon'thavetoworryabouttherepairingorreplacingthem. 99.9%Uptime Thebestbusinesscompanionisaphonesystemthatrarelygoesdownorbecomesinoperable.However,cloudphonesystemsprovide99.9%uptime.Yourcloudphonesystemwillfunctionnormallyaslongasyouhaveinternetaccess.Theyalsoresistphysicaldisruptionssuchasbrokencables,deskphones,etc.Theycanwithstandnaturaldisastersthatrenderon-premisephonesystemsinoperable. All-devicefriendly Adedicateddeviceisnotrequiredtocreateacloudphonesystem.Itissufficienttouseyourexistinglaptop,smartphone,IPphone,oranyothertelephonydevicethatcanconnecttotheinternet.Acloudphonesystemisawebormobileappthatcanaccessviaawebbrowseroramobileapp.Asaresult,itisaphonesystemcompatiblewithalldevices. Providesanalyticalinsights Datacanhelpyoumakebetterdecisions.Telephonydatasuchasaveragehandletime,serviceleveltargets,CSATscore,andsooncanprovideinsightintohowyourphonesupportorcoldcallingteamsperform.Cloudphonesystemsprovidesuchinformationasself-explanatorychartsandgraphs.Theymakedataconsumptionsimplebydisplayingitasreports.Mostpopularcloudphonesystemsallowyoutocreatecustomreportstolookatspecificdatayoumaybeinterestedin. Conclusion AavazCallCenterSuiteisacutting-edgecloudphonesystemforcustomerservice,sales,andremoteteams.Itscloud-basedarchitecturecombinesthebestoflegacyfeatures,suchasIVR,withadvancedcallroutingscapabilities,suchasSmartEscalationsandCustomizablePerformanceReportingtoassistyouinsettingupcutting-edgephoneoperations.AavazCallCenterSuiteprovidesphonenumbersinover90countries,requiresnophonehardware, andisincrediblysimple.

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