Why C_C4H56I_34 Exam Dumps Are Revolutionizing the Approach for SAP Professional

1. SAP C_C4H56I_34 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 QUESTION & ANSWERS Visit Now:https://www.sapcertificationdumps.com/

2. QUESTION: 1 You cannot access cases in SAP Service Cloud Version 2. What could be the reason? Option A : Access to the Case app is NOT enabled for the business user. Option B : Access rights are directly assigned to the business user. Option C : The employee is not assigned to the correct business role. Option D : Correct Answer: A,C Explanation/Reference: You cannot access cases in SAP Service Cloud Version 2 if you do not have the appropriate access rights or permissions. There are two possible reasons for this: either access to the Case app is not enabled for the business user, or the employee is not assigned to the correct business role. Access to the Case app is enabled by adding the Case work center and the relevant work center views to the business role assigned to the business user. The business role defines the functional scope and access rights of the user for specific tasks and operations. If the business user does not have the Case work center or the necessary work center views in their business role, they will not be able to access cases in SAP Service Cloud Version 2. Alternatively, the employee may have the Case work center and work center views in their business role, but they may not be assigned to the correct business role in the first place. The business role assignment is done in the Employee work center, where the administrator can assign one or more business roles to each employee. If the employee is not assigned to the business role that has the Case work center and work center views, they will not be able to access cases in SAP Service Cloud Version 2. References = Creating Business Roles, section “How to Add a Work Center to a Business Role” and “How to Add a Work Center View to a Business Role”; Assigning Business Roles to Employees, section “How to Assign a Business Role to an Employee”

3. QUESTION: 2 Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question Option A : In the My Cases Summary card available in the home page Option B : In the cases settings view Option C : In the product page Option D : In the case worklist by choosing the Case app from the menu Correct Answer: A,D Explanation/Reference: You can find existing cases in SAP Service Cloud Version 2 in two ways: In the My Cases Summary card available in the home page. This card shows you the number of cases assigned to you, grouped by priority and status. You can click on any of the numbers to open a list of the corresponding cases. You can also click on the View All button to see all your cases in a table view. In the case worklist by choosing the Case app from the menu. This app allows you to view, filter, sort, and search for cases based on various criteria. You can also create new cases, edit existing cases, and perform actions on cases from this app. References = Solution Guide for SAP Service Cloud Version 2, section Cases. Download all Questions: https://www.sapcertificationdumps.com/C_C4H56I_34-exam-questions QUESTION: 3 Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct

4. answers to this question. Option A : Contacts Option B : Channel partners Option C : Groups Option D : Individual customers Correct Answer: A,D Explanation/Reference: In SAP Service Cloud Version 2, there are three types of account to choose from: business or company customer (referred to as Account), individual customer, and contact. Contacts are associated with accounts and can have different roles, such as decision maker, influencer, or end user. Individual customers are accounts that represent a single person, such as a consumer or a sole proprietor. Channel partners are not a separate account type, but a role that can be assigned to an account. Groups are not an account type, but a way to organize accounts into categories, such as industry, region, or segment. References = Creating Customer Account Master Data, SAP Service Cloud Version 2 Feature Scope Description Download all Questions: https://www.sapcertificationdumps.com/C_C4H56I_34-exam-questions QUESTION: 4

5. To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question. Option A : Accounts Option B : Response templates Option C : Service levels Option D : Registered products Correct Answer: A,D Explanation/Reference: In SAP Service Cloud Version 2, employees can be assigned to various objects as part of the system's configuration to ensure proper management and allocation of resources. Specifically, employees can be associated with "Accounts" to manage customer relationships and interactions effectively. This allows for a personalized and efficient approach to account management, where specific employees are responsible for certain accounts, ensuring better service and accountability. Additionally, employees can be assigned to "Registered Products," which enables them to manage and oversee specific products that customers have registered or purchased. This assignment is crucial for providing targeted support and services for specific products, enhancing the overall customer service experience. Download all Questions: https://www.sapcertificationdumps.com/C_C4H56I_34-exam-questions QUESTION: 5

6. Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question. Option A : Channel type Option B : Mashup service Option C : Channel e-mail ID Option D : Case type Option E : Default account Correct Answer: A,C,E Explanation/Reference: When configuring a new email channel in SAP Service Cloud Version 2, administrators havethe ability to maintain several key parameters to ensure the proper setup and functioning of the email communication channel. The "Channel type" parameter is fundamental, as it defines the nature of the channel being configured, in this case, specifying it as an email channel. The "Channel email ID" is another crucial parameter, identifying the specific email address associated with this channel, through which incoming and outgoing communications are routed. Lastly, the "Default account" parameter is essential for defining the default system account or user that will be associated with emails received through this channel, ensuring that emails are correctly routed and managed within the SAP Service Cloud system

7. QUESTION: 6 Which of the following objects can be displayed in the Entities facet of the Customer Hub screen? Note: There are 2 correct answers to this question. Option A : Maintenance plan Option B : Service orders Option C : Cases Option D : Registered products Correct Answer: C,D Explanation/Reference: The Entities facet of the Customer Hub screen can display the following objects: Cases, Registered Products, Installed Bases, and Service Contracts. These objects are related to the customer and can provide useful information for service agents. Cases are requests for support that contain details about the customer issue and the resolution process. Registered Products are items that the customer has purchased or registered with the company. Installed Bases are collections of registered products that are installed at a specific location. Service Contracts are agreements that define the terms and conditions of the service delivery for the customer. References = Creating a Case Type, Explaining the Support for the Customer Service Process Download all Questions: https://www.sapcertificationdumps.com/C_C4H56I_34-exam-questions QUESTION: 7

8. Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question. Option A : Activate the service in the business role Option B : Create customer records Option C : Create numeric ranges for customers Option D : Create an installed base Correct Answer: A,D Explanation/Reference: To utilize registered products, you need to activate the service in the business role and create an installed base. The service activation enables you to access the registered products work center view and perform actions such as creating, editing, and deleting registered products. The installed base is a hierarchical structure that represents the customer’s physical or logical assets, such as equipment, software, or services. You can assign registered products to an installed base to track their location, status, and warranty information. References = Solution Guide for SAP Service Cloud Version 2, section “Registered Products” and “Installed Base” Download all Questions: https://www.sapcertificationdumps.com/C_C4H56I_34-exam-questions QUESTION: 8

9. Which services can be added to a business role? Note: There are 2 correct answers to this question. Option A : Maintenance plan Option B : Installed base Option C : Warranty Option D : Measurements Correct Answer: B,D Explanation/Reference: In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data. Download all Questions: https://www.sapcertificationdumps.com/C_C4H56I_34-exam-questions