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Performance Management Presentation to FMI. http://cosmat.ottawa-hull.mil.ca/MASIS/masis.htm. Outline. Solution Overview – MA&S Delivery Methodology Phase 5 Scope Defence Force and Public Security Capabilities Performance Measurement. Outline. Solution Overview – MA&S

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slide1
Performance Management

Presentation to FMI

http://cosmat.ottawa-hull.mil.ca/MASIS/masis.htm

outline
Outline
  • Solution Overview – MA&S
  • Delivery Methodology
  • Phase 5 Scope
  • Defence Force and Public Security Capabilities
  • Performance Measurement
outline3
Outline
  • Solution Overview – MA&S
  • Delivery Methodology
  • Phase 5 Scope
  • Defence Force and Public Security Capabilities
  • Performance Measurement
supporting operations an enterprise view
Supporting Operations:an Enterprise View

Integrated

Information Environment

Core Business

Is

Supported

Finance

Supply

HR

Engineering

&

Maintenance

Business / Capability Planning

Operations Planning

Accurate,

Real-time

‘Big Picture’

Conduct Operations

Transformation

Of

CF Sustainment Capability

Acquire

Maintain

Change

Dispose

slide5
Overview of the Solution:

Scope Business Conceptual Model

…Requirements to support DND/Air Force mandate

Requirement

…Level of resources required to support

existing capabilities to acceptable standards

Demand

…Selecting the part of the demand that would be executed according to approved requirement

Business Planning

…Acquire, maintain, change & dispose – Support Operations

Execution

Performance Measurement

…Report

enterprise processes
Enterprise Processes
  • Asset Visibility
  • Logistics Support Analysis
  • Materiel Management (links with CFSS)
  • Performance Measurement
  • Planning/Scheduling (workshops)
  • Central Procurement (contracts)
  • Project Management
  • Workflow
  • Work Order Management
  • Life Cycle Management
    • Materiel Certification
    • Corrective / Preventive maintenance
  • Configuration Management
  • Deployed Operations
  • Technical Document Management
  • Decision Support
  • Financial (integration with FMAS)
  • Work Force Management
masis solution overview sap r 3 version 4 6b and omega ps
MASIS Solution Overview:SAP R/3 (version 4.6b) and Omega PS

MASIS

Plant

Maintenance

Business

Warehouse

Environ.

Health & Safety

Materials

Management

Controlling

Work Force

Management

Project Systems

Omega PS

Quality

Management

Asset

Accounting

Business

Warehouse

Production Planning

Financials

integrated model
Integrated Model

BP Objective

Capital Program

Cost Centre:

Activity Type

SWE

O&M

Overhead

MA&S Process

Project

Work Order

National Procurement

Business Plan Activities

Workforce

Management

Inventory

Functional Location - Equipment – Bill of Material - Material

Platform and Class

from turning wrenches to e m process to defence objectives to capability programs
From ‘turning wrenches to E&M process to Defence Objectives to Capability Programs’

Defence Program

Command & Control Capability Program

Conduct Operations Capability Program

Sustain Forces

Capability Program

Generate Forces

Capability Program

Corporate Policy & Strategy

Capability Program

Sustain

Agenda

Change

Agenda

Sustain Equipment Defence Task

Logistics Support to Deployed Operations

Provide Equipment Defence Task

Objectives

Level 1,2,3

Work Order / Project

By Capability

By Process

EQUIPMENT

PROCESS

  • Class / Fleet
  • Platform
  • Equipment Group
  • Sub group
  • Type
  • Preventive Maint.
  • Corrective Maint.
  • Engineering Changes
  • R&O
  • etc.
managerial accounting
Managerial Accounting
  • Cost center accounting
  • Cost allocations between cost centers
    • Assessment cycles – Cost drivers for cost elements
    • Activity types costs
    • Activity type rates calculation within cost centers
  • Order and project accounting
    • Plan costs
    • Actual costs
    • Settlements
national procurement
National Procurement
  • Procurement solution developed in MM
  • Inventory management to support maintenance scheduling
  • Procurement for goods and services
work force management
Work Force Management
  • HR module
    • Personal organization
    • Personal administration
    • Qualification records
    • Organization units
    • Work centers
    • Assignment of positions to work centers to determine capacity and facilitate scheduling
  • Time accounting
    • CATS
plant maintenance
Plant Maintenance
  • Work order Management processes
    • Notifications
    • Work Orders
  • Canadian Forces Equipments
    • Functional locations
    • Equipments
    • BOM
    • Materials
project systems
Project Systems
  • Capital Projects
  • Non Capital Projects
  • Project templates
  • Project costing
  • Integration with Investment Management with Investment Positions
integrated model15
Integrated Model

BP Objective

Capital Program

Cost Centre:

Activity Type

SWE

O&M

Overhead

MA&S Process

Project

Work Order

National Procurement

Business Plan Activities

Workforce

Management

Inventory

Functional Location - Equipment – Bill of Material - Material

Platform and Class

outline17
Outline
  • Solution Overview – MA&S
  • Delivery Methodology
  • Phase 5 Scope
  • Defence Force and Public Security Capabilities
  • Performance Measurement
implementation methodology
Implementation Methodology

Benefits Realization

Air Force

Air Force

Army

Scoping

Analysis

Design

Implementation

Upgrade

Army

Submarine

Time

outline19
Outline
  • Solution Overview – MA&S
  • Delivery Methodology
  • Phase 5 Scope
  • Defence Force and Public Security Capabilities
  • Performance Measurement
project status
Project Status
  • Phase 1 to 3 completed by December 2003
    • 202WD implementation
    • Asset Accounting
    • Complex Contracting
    • Navy
  • Phase 4 – consolidation
    • In Service Support
    • Development
      • Submarine
      • Procurement
    • Phase 5 Planning
phase 5 scope
Phase 5 Scope
  • In Scope
    • Organizational
      • Army and Air Force
      • ADM(IM)
      • DRDC
      • COS(Mat)
      • Expansion to Navy solution
    • Functional
      • Fully Deployable MASIS
      • DFPS (Operational Planning and execution)
      • Complex Configuration Management
outline22
Outline
  • Solution Overview – MA&S
  • Delivery Methodology
  • Phase 5 Scope
  • Defence Force and Public Security Capabilities
  • Performance Measurement
canada influence on sap development
Canada influence on SAP development
  • SAP Defence Interest Group (DEIG)
    • Provides a forum where additional defence requirements are reviewed by defence community and incorporated as standard in the Solution
  • Canada is logging Development Requests based on specific military requirements emerging from analysis workshops
the force element modeling of capability
The Force Element – Modeling of Capability

Description &

Classification

Tasks &

Capabilities

Authorized

Personnel

Authorized

Material

ForceElement

Actual

Personnel

Actual

Material

Accounting

SAP AG 2005, Planning & Support of Operations / Lincourt / 24

system architecture for defense
System Architecture for Defense

LES

ALE

De-centralizedR/3 Systems

SAP APO

SAP HR

SAP R/3

SAP R/3

SAP BW

SAP R/3

SAP MI Client

SAP MI Client

* Standalone Logistic Execution Systems (Stage 1c)

ALE

SAP GUI

Central Domestic System

SAP Mobile Infrastructure

Client Component

SAP MI: Permanent Online or Dial-In or File Transfer

relationships between force elements
Relationships between Force Elements

CSS

In Direct Support

medical

Examples:

X

In Command

II

various

command & controlrelationships

(time-dependent)

M

maintenance

II

Supply

different

support relationships(time-dependent)

SAP AG 2005, Planning & Support of Operations / Lincourt / 26

readiness and availability
Readiness and Availability
  • Readiness and Availability
    • A level of readiness can be determined for personnel, material, and training on the basis of the resource information.
    • The availability provides information as to whether a force element is already being used as a force provider.

403 Helicopter Operational Training Squadron

403 Helicopter Operational Training Squadron

SAP AG 2005, Planning & Support of Operations / Lincourt / 27

outline28
Outline
  • Solution Overview – MA&S
  • Delivery Methodology
  • Phase 5 Scope
  • Defence Force and Public Security Capabilities
  • Performance Measurement
performance management
Performance Management
  • Program delivery
    • Readiness assessment
  • Program management
    • Effectiveness
      • Are we working on the right thing (what)
    • Efficiencies
      • Are we doing the best possible (How)
performance management30
Performance Management
  • A combination of methodologies
    • Benefit Realization
      • Following a method to develop results chain and arrive to desired outcomes from the MASIS solution
    • R/3
      • Enterprise process approach to demonstrate end to end business process that combines multiple transactions and multiple systems
    • BW
      • Near live data to mine to report actual information on KPI
performance reporting framework
Performance Reporting Framework

The Reporting Approach

Balanced Scorecard

Management Dashboard

Strategic roll-up for decision makers

Performance

Measures

Benefits

Realization

Information Architecture

Operational roll-up of multiple systems

Transaction level user data

Central Repository (BW)

Data Architecture

Associated Corp. Systems

Inventory

Finance

HR

Maint.

performance management32
Performance Management
  • Dash board
    • BW data
      • Determining KPIs based on MASIS solution objects
    • Presentation with Power points
    • Delivered on the DWAN
  • Plans to replace PowerPoint-based dashboard with SEM from SAP
operationalized benefits realization 2
Operationalized Benefits Realization - 2

Enterprise Processes

BR Outcomes

KPIs

Query

gains in effectiveness
Gains in Effectiveness

Results: Efficiencies

Area of Efficiency

Rationale

Time Reduction (pers days)

Reporting

Time to generate major reports

From 30d down to 0.5d = 29.5 person days * 48 reports / year

1400+ d

Reduction in # of reports by using BW

From 1200 reports @1.5d management each to 150 reports with same data @ 1 day to manage

1600 + d

Planning

Planning Cycle reduction: Corporate Business Plan

From 30d down to 1d = 29d person day * 20 reports annually

Approx 600 d

Planning Cycle reduction: Fleet Support Plan

From 20d down to 1d = 19d person day * 32 reports annually

Approx

600 d

lessons learned
Lessons Learned
  • Senior championship is critical
  • Know what really counts: Focus on what management care about most
  • If it’s not worth managing and sustaining, it’s not worth measuring
  • Perfect is the enemy of ‘good enough’: the bad news is the good news
  • Stay real: ensure top-down framework meets bottom-up measures
  • Measure once use many times
  • Move from hands-on to hands-off: technology helps sustainment & credibility
  • Move from: ‘What-do-the-numbers mean?’ to ‘What’s-behind- the-numbers?’ to ‘What-action-do-we-need-to-take?’
slide36
Management Cockpit KPIs for Decision-support

Cost by Defence Plan Objective: Cost by DPO from all PM Orders including unassigned

Cost by Warfare area: Plan, Budget, Actuals by Class for Group, Equipment Type & Syb-type

Main cost drivers: Value Category by Plant [Labour, Materials, Services, Other]

Cost by class:Cost by Class [By Plant] & Hours by Class [By Plant]

Net effectiveness & efficiency of Navy shore MA&S organizations: Range of Plant-related KPIs

Resource effort of pre- and post-deployment MA& S activities by ship:[Pre] FMF by Total Demand Actual Hrs + Closed Actual Hrs + WIP Actual Hrs Vs [Post] SS by Total Demand Actual Hrs + Closed Actual Hrs + WIP Actual Hrs

slide38
O-003: Ability to manage & coordinate generation, employment & sustainment of combat-capable forces increased [FMN]

Naval Engineering Maintenance [NEM] work completed in accordance with Formation Capability Plan: Measured by Plan Vs Actuals for DLH/DMB by Class by Plant

Amount of ship maintenance completed Vs scheduled: Measured [FMF only] by Scheduled Vs Completed PM & CM Orders by Maintenance Plant

% of Preventive Maintenance completed by Ships [and Subs]: Measured by Total PM Orders Vs PM Orders with status TECO

Costs of Temporary ECs, that is, Formation directed: Measured [FMF only] by Actual Cost & DLH by Orders with EC Category on Notifications [N005/N006 with N2 Notifs] & Sub-orders by Maintenance Plant

Main Dashboard

Benefits Register

slide39
O-074 KPIs: Ability to meet Fleet readiness targets increased

Ability to assess readiness increased: Measured by Total Planned Vs Closed VS WIP by Ship

Ability to provide readiness information increased: Measured by overall MASIS usage by key objects by month

Ability to assess cost by warfare area:Measured by comparing Plan Vs Actual Vs Budget by Class by Equipment Group’ Fight / Float / Move / General’

Fleet readiness based on equipment availablity: Total equipment by ship less Equipment with MAFs/WOs/Notifications WIP = Available equipment

Main Dashboard

Benefits Register

conclusion
Conclusion
  • Integrated process framework to support KPI determination and interpretation
    • Enterprise processes
  • Measuring from near live data
  • Solution adoption and success is a determining factor to performance measurement success
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