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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data

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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data. Maryland Legal Aid Only LSC funded organization in Maryland Statewide program serving Baltimore City and all 23 counties 150 Attorneys 65 Paralegals 40 Support Staff 45 Other

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Presentation Transcript
slide1
Desktop in the Clouds

Using Virtualization

to

Extend Client Outreach

and

Protect Data

slide2
Maryland Legal Aid
  • Only LSC funded organization in Maryland
  • Statewide program serving Baltimore City and all 23 counties
    • 150 Attorneys
    • 65 Paralegals
    • 40 Support Staff
    • 45 Other
    • 300 total users
      • 150 in Baltimore City and 150 in county offices
slide3
Maryland Legal Aid
  • 100% Virtualized Datacenters in Two Locations
  • Developing a Private/Hybrid Cloud
  • Completed First Phase of Virtual Desktops
  • Using Virtualized Applications
slide4
Session Overview
  • Desktops Discussion
  • What is a Virtual Desktops Infrastructure (VDI)
  • Role of Virtualization
  • Components of VDI
  • Using VDI
slide5
Review of the Desktop
  • Mainframe – Mini Systems - terminal end points
  • PC Revolution
    • Personal Computing
    • Personal Power
slide6
Desktop Issues

Windows Security

Application Updates

Hardware Failures

Protecting the data

slide8
The Challenges

Provide all client information to our employees

Provide up to date information to our clients

Perform intake from anywhere

Reduce time maintaining desktops

Provide quick application updates

Flexibility to react quickly

Remote Access – Offices – Court House

Work from home solutions

Non-Window users (MAC – Linux- iPad)

High staff turnover

Protect client data

slide9
And…
  • Keep our information safe from:
    • Disasters
    • Cyber attacks
    • Loss of equipment
slide11
What are Cyber Attacks?

A cyber attack is an assault against a computer system or network.

slide12
USA Today

$163,167,539.95

slide13
Possible Solution

Virtual Desktops

slide14
What is a Virtual Desktop

Virtual desktop infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralized server.

-TechTarget-

  • What is -
  • Virtualization
  • Virtual Machine
slide16
Physical Data Center

Active Directory

Client Database

Client Applications

Anti-Virus Server

E-Mail

ETC...

slide17
10%

10%

10%

10%

10%

Virtualization

10%

40%

slide18
Before Virtualization
  • Active Directory
  • E-Mail
  • Client Management DB
  • Client Management App
  • Finance
  • Donor Tracking
  • Anti-Virus Server
  • Intranet
  • Bankruptcy
  • Network Printer
  • Public Files
  • User files
slide19
Active Directory
  • E-Mail
  • Client Management DB
  • Client Management App
  • Finance
  • Donor Tracking
  • Anti-Virus Server
  • Intranet
  • Bankruptcy
  • Network Printer
  • Public Files
  • User files

Virtualization

slide20
After Virtualization
  • Active Directory
  • E-Mail
  • Client Management DB
  • Client Management App
  • Finance
  • Donor Tracking
  • Anti-Virus Server
  • Intranet
  • Bankruptcy
  • Network Printer
  • Public Files
  • User files
  • Help Desk
  • Blackberry Server
  • Printer Monitoring
  • Network Monitoring
  • OCR server
  • Client Management Test DB
  • Client Management Test App
  • Router Recovery Server
  • New Intranet
  • New Bankruptcy
  • Sharepoint & over 20 more

Virtualization

slide21
Main Datacenter

Secondary Datacenter

Private Cloud

slide22
Previous Datacenter Virtualization Experience
  • 25 Employees
  • 6 Servers
  • $3000 Budget
  • Free version for 100% virtualization
  • Virtualized servers provided all reporting for state agencies
  • Created Virtual Desktop solution
  • Approach and Procedures will scale to any size environment
slide23
Virtualization and Desktops

VDI - Virtualization

slide24
Difference Between Virtual Servers

And

Virtual Desktops

Servers – Datacenter

Desktops – Personal

Multiple applications on each desktop

slide25
Components of VDI

End Points

Desktop Pools

Connection

slide26
What makes up the Desktop

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

slide27
Building the Virtual Desktop

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

slide28
End Points
  • Thin Clients
  • Re-purposed PC
  • Note/Netbooks
  • Smart Phones
  • Tablets
slide29
The Connection Piece
  • Broker (Vendor supplied)
  • Non-broker (RDP – VNC – Others)
slide30
Low Cost Solution

RDP or VNC

Free Hypervisor

slide31
How Maryland Legal Aid is using VDI

User Desktops

IT Desktops

Access from Courthouse Owned Workstation

Access from Courthouse with Netbooks and Broadband cards

BYOC

Access from Home

slide34
Reduced Maintenance

Virtual Desktops

Master Image

slide35
Dealing with Virus – Spyware

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

slide36
Access from Anywhere

Follow me desktop

slide37
Disaster Recovery

Main Datacenter

Secondary Datacenter

Private Cloud

slide39
ApplicationVirtualization
    • VNC Server
      • Virtualized and push it to workstations
      • Start to finish - less than 3 hours
    • Reduced travel to county offices by 90%
slide40
How we are Building the Virtual Desktop

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

Virtualized Apps

OS

slide43
My Contact Information

Chuck Mills

[email protected]

410-951-7651

Questions?

Thank you to everyone who attended this session!

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