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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data

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Desktop in the Clouds Using Virtualization to Extend Client Outreach and Protect Data. Maryland Legal Aid Only LSC funded organization in Maryland Statewide program serving Baltimore City and all 23 counties 150 Attorneys 65 Paralegals 40 Support Staff 45 Other

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Presentation Transcript
slide1

Desktop in the Clouds

Using Virtualization

to

Extend Client Outreach

and

Protect Data

slide2

Maryland Legal Aid

  • Only LSC funded organization in Maryland
  • Statewide program serving Baltimore City and all 23 counties
    • 150 Attorneys
    • 65 Paralegals
    • 40 Support Staff
    • 45 Other
    • 300 total users
      • 150 in Baltimore City and 150 in county offices
slide3

Maryland Legal Aid

  • 100% Virtualized Datacenters in Two Locations
  • Developing a Private/Hybrid Cloud
  • Completed First Phase of Virtual Desktops
  • Using Virtualized Applications
slide4

Session Overview

  • Desktops Discussion
  • What is a Virtual Desktops Infrastructure (VDI)
  • Role of Virtualization
  • Components of VDI
  • Using VDI
slide5

Review of the Desktop

  • Mainframe – Mini Systems - terminal end points
  • PC Revolution
    • Personal Computing
    • Personal Power
slide6

Desktop Issues

Windows Security

Application Updates

Hardware Failures

Protecting the data

slide8

The Challenges

Provide all client information to our employees

Provide up to date information to our clients

Perform intake from anywhere

Reduce time maintaining desktops

Provide quick application updates

Flexibility to react quickly

Remote Access – Offices – Court House

Work from home solutions

Non-Window users (MAC – Linux- iPad)

High staff turnover

Protect client data

slide9

And…

  • Keep our information safe from:
    • Disasters
    • Cyber attacks
    • Loss of equipment
slide11

What are Cyber Attacks?

A cyber attack is an assault against a computer system or network.

slide12

USA Today

$163,167,539.95

slide13

Possible Solution

Virtual Desktops

slide14

What is a Virtual Desktop

Virtual desktop infrastructure (VDI) is the practice of hosting a desktop operating system within a virtual machine (VM) running on a centralized server.

-TechTarget-

  • What is -
  • Virtualization
  • Virtual Machine
slide16

Physical Data Center

Active Directory

Client Database

Client Applications

Anti-Virus Server

E-Mail

ETC...

slide17

10%

10%

10%

10%

10%

Virtualization

10%

40%

slide18

Before Virtualization

  • Active Directory
  • E-Mail
  • Client Management DB
  • Client Management App
  • Finance
  • Donor Tracking
  • Anti-Virus Server
  • Intranet
  • Bankruptcy
  • Network Printer
  • Public Files
  • User files
slide19

Active Directory

  • E-Mail
  • Client Management DB
  • Client Management App
  • Finance
  • Donor Tracking
  • Anti-Virus Server
  • Intranet
  • Bankruptcy
  • Network Printer
  • Public Files
  • User files

Virtualization

slide20

After Virtualization

  • Active Directory
  • E-Mail
  • Client Management DB
  • Client Management App
  • Finance
  • Donor Tracking
  • Anti-Virus Server
  • Intranet
  • Bankruptcy
  • Network Printer
  • Public Files
  • User files
  • Help Desk
  • Blackberry Server
  • Printer Monitoring
  • Network Monitoring
  • OCR server
  • Client Management Test DB
  • Client Management Test App
  • Router Recovery Server
  • New Intranet
  • New Bankruptcy
  • Sharepoint & over 20 more

Virtualization

slide21

Main Datacenter

Secondary Datacenter

Private Cloud

slide22

Previous Datacenter Virtualization Experience

  • 25 Employees
  • 6 Servers
  • $3000 Budget
  • Free version for 100% virtualization
  • Virtualized servers provided all reporting for state agencies
  • Created Virtual Desktop solution
  • Approach and Procedures will scale to any size environment
slide23

Virtualization and Desktops

VDI - Virtualization

slide24

Difference Between Virtual Servers

And

Virtual Desktops

Servers – Datacenter

Desktops – Personal

Multiple applications on each desktop

slide25

Components of VDI

End Points

Desktop Pools

Connection

slide26

What makes up the Desktop

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

slide27

Building the Virtual Desktop

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

slide28

End Points

  • Thin Clients
  • Re-purposed PC
  • Note/Netbooks
  • Smart Phones
  • Tablets
slide29

The Connection Piece

  • Broker (Vendor supplied)
  • Non-broker (RDP – VNC – Others)
slide30

Low Cost Solution

RDP or VNC

Free Hypervisor

slide31

How Maryland Legal Aid is using VDI

User Desktops

IT Desktops

Access from Courthouse Owned Workstation

Access from Courthouse with Netbooks and Broadband cards

BYOC

Access from Home

slide34

Reduced Maintenance

Virtual Desktops

Master Image

slide35

Dealing with Virus – Spyware

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

slide36

Access from Anywhere

Follow me desktop

slide37

Disaster Recovery

Main Datacenter

Secondary Datacenter

Private Cloud

slide39

ApplicationVirtualization

    • VNC Server
      • Virtualized and push it to workstations
      • Start to finish - less than 3 hours
    • Reduced travel to county offices by 90%
slide40

How we are Building the Virtual Desktop

Data files (Docs)

Persona (User stuff)

OS & Installed Apps

Virtualized Apps

OS

slide43

My Contact Information

Chuck Mills

cmills@mdlab.org

410-951-7651

Questions?

Thank you to everyone who attended this session!