Day 6 – September 19, 2002

1. Day 6 – September 19, 2002 • Check seating chart • Continue with Ch. 12 on managing teams MGT 302 – Fall 2002 – St. Clair

2. Agenda • Team Types & Characteristics • Stages of Development • Working with Problem Members • Evaluations • Team Process • Individual Contribution MGT 302 – Fall 2002 – St. Clair

3. Types of Teams • Functional • Cross-functional • Self-managing (note: a self-managing team can be functional or cross-functional) MGT 302 – Fall 2002 – St. Clair

4. Team Characteristics • Size • Composition (i.e., diversity) • Member roles (e.g., task, relationship, self) • Norms (e.g., performance, social arrangement) • Cohesiveness MGT 302 – Fall 2002 – St. Clair

5. 5-Stage Model Forming Storming Norming Prescriptive Proscriptive Performing Adjourning Punctuated Equilibrium Model Stages of Development Performance Time ½ way point MGT 302 – Fall 2002 – St. Clair

6. Techniques for problem solving • Devil’s advocate • Group brainstorming • Affinity technique • Nominal group technique MGT 302 – Fall 2002 – St. Clair

7. Working with Problem Members(Freeloaders, Complainers, Bullies, Martyrs) • Preventative steps • Select members carefully • Provide team training • Set clear goals, responsibilities, and deadlines • Ongoing maintenance • Give and receive constructive using peer evaluations • Focus on task as well as relationship issues • Ensure that behavior has consequences • Last resort – remove problem members MGT 302 – Fall 2002 – St. Clair

8. Team Process Evaluation • What does our team do well? • What does our team not do well? • What tools & techniques have we used? • E.g., agendas, timelines, ground rules, assigned roles, devil’s advocate, brainstorming, affinity or nominal techniques • What tools & techniques should we try? MGT 302 – Fall 2002 – St. Clair

9. Observing & Understanding Group Processes MSV 1-K This form can also be used to help you evaluate your team members MGT 302 – Fall 2002 – St. Clair

10. Effective Group Participant Peer Evaluation (BARS Format) MSV 1-I • Willingness to volunteer • Ability to communicate verbally • Listening/attentiveness • Preparation • Ability to work toward consensus • Courtesy, tact, sense of humor • Open-mindedness • Ability to offer constructive criticism • Ability to accept constructive criticism • Ability to facilitate group process We will use a version of this form to evaluate team members MGT 302 – Fall 2002 – St. Clair

11. Focus on Management • When GE Plastics acquired Borg-Warner Chemical they used a community service project to help build cohesiveness in the new organization • Why might this effort be successful? • Why might this effort fail? • What norms are being developed through this activity? MGT 302 – Fall 2002 – St. Clair

12. For next time . . . Tuesday, Sept. 24 • Complete Team assignment #1 • 9:30 AK p. 49 SP 2-2 Environmental scan • 12:30 AK p. 66 SP 2-5 Developing a strategic plan • Read Chapter 2 on organizational Context • Read MSV appendix 1-B an introduction to cases • Read notes on Blackboard: Suggestions for analyzing a case MGT 302 – Fall 2002 – St. Clair