Best Virtual Receptionist Service

2. With 50 years of industry-leading experience, we customize our services to help you achieve your unique business goals. Bilingual Telephone Answering, Call Centre & Message Management With 50 years of industry-leading experience, On Call Centre offers a wide range of communication channels, including telephone call answering, email, SMS and voicemail, as well as dispatch message management to close the loop and make sure the message is received by the right person in your organization. We are successful because we customize our telephone call answering and call centre services to help our clients achieve their unique business goals. We do this by working with you to blueprint an efficient message management program, one that clearly and effectively obtains exactly the information you need, in the form that you want. We minimize your costs and value your customers' time, whether you are a one-person operation or a large-scale business. Our highly trained customer service representatives (CSRs) are fully bilingual, respectful, and well-prepared to represent your business and care for your current and future customers.

3. Show your customers you care, by having your telephone calls answered by a live person with a beating heart. Our highly trained CSRs are fluently bilingual (English/French) and can take your calls whenever you wish: 24/7 Call Answering Service Call overflow – we answer when you are unable to (e.g. automatically after 3 rings at your place) After hours call answering – we answer when you are closed Whenever you want – just forward your calls to us We provide highly customized call centre services. Working with you, we blueprint an efficient call script and message management program, to clearly and effectively obtain exactly the information you need, in the form that you want. Our call centres minimizes your costs and value your customers' time, whether you are a one-person operation or a large-scale business. Never miss a call. Stick to what you do best and let us provide you with a highly trained virtual receptionist who can represent your business professionally and treat your customers with respect. We answer when you want, and dispatch the message or warm transfer the call through to the right person. We are available 24/7, 365 days a year.

4. Taking the message is one thing. Making sure the right person gets it is another. We keep track of who is on call and what types of messages should go to which people. We will dispatch the message in any form you want (phone, email, SMS, etc.), confirm it's been received, and, if we don't get timely confirmation, escalate (again and again if necessary) to ensure the message gets through. It can be automated, live or a combination. It's all part of our custom approach. Your customers can reach us using a wide variety of channels – by phone, email, SMS and others. As technology expands, your customers can communicate with you however you wish. Our CSR’s access your web portals so we can... Fill out your forms Initiate a service ticket Take an order Find a store or dealer Distinguish between urgent/non urgent calls. Special services for elevator and pool monitoring lines

5. Located in Ottawa, Serving Canada, the U.S. and Beyond 1-866-323-3344 or 613-238-3262 https://twitter.com/oncallcentre info@oncallcentre.com https://www.linkedin.com/company/on-call-centre/