Loan disbursement process with IBM business automation workflow - Nividous

1. BPM in Banking Speeds Up the Loan Disbursement Process by 20 Percent Organization Solutions Highlights IBM business automation workflow An intuitive interface for handheld devices Industry Banking A rapidly growing Indian bank with more than 1.4 million customers and business size of INR 31 bn, faced problems related to group loan disbursement process in rural areas. The bank followed a manual and decentralized loan disbursement process, leading to problems related turnaround time, document collection and approvals. With an aim to improving the efficiency of the loan disbursement process, the bank entrusted Nividous for delivering a solution for the same. Challenges The bank’s group loan department faced various problems owing to poor internet connectivity and lower technological penetration especially in the remote areas. The entire loan disbursement process was being conducted manually leading to errors and delays related to approvals, vetting of documents, customer interaction, thereby affecting the efficiency of the loan department. Nividous team worked along with bank’s business and IT team on analyzing the current manual process to suggest a centralized automated business process management system for loan disbursement. We have been able to reduce the turnaround business loan process from 14 days to 3 days with an increase in the overall business of the group loan department by 20%. We have won the IDBRT Banking Technology Excellence award and Finnovati award for Innovation in Banking, Financial Services, and Insurance Sector using the BPM solution deployed by Nividous. time for group Solution Nividous developed a solution using IBM BPM that was being used internally as a standard by the bank. The team also integrated an interface for handheld devices (mobile and tablet) for remote bank staff to capture customer’s data and essential documents offline and synchronize it later with centralized server. The whole system was designed and developed by the team after closely working with bank’s business and IT team to ensure smooth implementation and execution. Chief Executive Officer A Rapidly Growing Bank in India Benefits For more information on how banking professionals use Nividous platform visit: https://nividous.com/case-studies#banking >78% 20% 65% Reduction in TAT for loan processing Increase in the business of group loans Improved customer communication +91 (22) 2605-4583 www.nividous.com contactus@nividous.com