India's best service provider of SBI Kiosk Banking - NICTCSP

1. Requirement of SBI KIOSK Banking in India Kiosk Banking was introduced by the Reserve Bank of India (RBI) with the prime objective of providing primary banking services to the low-income group localities or poor people at a very reasonable cost and that is without the need for visiting the bank. The SBI Kiosk Banking is an initiative taken by RBI to benefit the poor section of the society. The people who got benefitted are usually the daily wage earners as they can’t maintain a minimum balance in bank accounts and also they can’t travel long distances to avail banking facilities because finding banks next door in villages and remote areas is difficult. Features of SBI Kiosk Banking: Kiosk banking is a recent development in banking technology and it provides numerous additional features as compared to the traditional ATMs. Please have a look at the following features which distinguish a SBI kiosk banking outlet from an Automated Teller Machine (ATM): Customer Support Tools: The KIOSK provides a Customer Support Tool with which the customers can clarify their queries from help desk agent using video conferencing. MIS Reporting: The MIS Reporting feature of SBI KIOSK has minimized the workload of banks as they facilitate the creation of the customer’s database as well. Account Inquiries: Kiosk banking provides account inquiries such as making cheque book request, printing mini statement and checking account balance. Cheque Deposit Facility: The cheque deposit facility of KIOSKs has made the cheque depositing easier for banks as well as for the customers. Marketing Tool: KIOSKs also work as the marketing tools as it attracts customers due to increased visibility no matter even if it is situated in a high traffic area.

2. Internet Banking: The SBI Kiosk Outlets also provides net banking facility to the consumer, like online transactions. Requirement of SBI Kiosk: 1.To Customer Service Point (CSP): Kiosk Banking has brought a lot of opportunities for the Customer Service Points (CSPs). A retailer who looks to augment its business can also focus on expanding its SBI Kiosk Banking outlets to provide support to the people of rural areas who are deprived of basic banking services. At the same time it is beneficial for banks as Kiosk banking outlet attracts many walk-in customers which leads in increasing the customer base of banks. Moreover, it improves the bank’s brand equity and increases the visibility overall. CSPs find a good self-employment opportunity at ease at the doorstep as well as to boost their business in order to earn good incentives as per their performance. CSPs can attract significant remuneration figures eventually resulting in financial freedom by utilizing the kiosks facility to expand their business. 2.To Customers: The ultimate beneficiaries of SBI Kiosk are obviously the customers, especially the ones who are located in rural areas and are practically cut off from the essential government services. These customers can make the best use of kiosk banks and avoid hassles instead of visiting a far-off bank branch and standing in long queues. Moreover, the Customer Service Point (CSP) offers additional benefits for the customers such as no-frills account with no minimum balance or charges levied. Furthermore, customers have access to schemes like Social Security Schemes, Mudra Loans and DBT/DBTL. Customers can avail term deposit, General purpose Credit Card, recurring deposit, Kisan Credit Card, etc. at the Kiosks Outlet. The other benefits which customers can avail including transfer subsidies, scholarships in addition to hassle-free deposits, withdrawals & cash remittances.

3. Wrapping Up: The SBI Kiosk Banking is required to make all the banking services available to the deprived or underprivileged people at an affordable cost. Moreover, it is beneficial to the Banks and the CSPs or Retailers as well.