Bulk SMS on WhatsApp

1. 21 WhatsApp Business Congratulatory Messages to Make a Great First Impression Have you ever heard the saying “never judge a book by its cover”? You probably have. The reason this saying is used so much is that – you guessed it – people judge books by their covers all the time. And trust me, your business is one of those books. If you’re using WhatsApp Business, your welcome message is your book cover. Welcome messages allow you to make a good first impression, even if they contact you outside of business hours. In this blog, I’ll tell you everything you need to know about Bulk SMS on WhatsApp Business greeting messages and how to use them to your advantage: What is a WhatsApp Business greeting message? Why you should use greeting messages on WhatsApp Business? WhatsApp Business greeting message examples What is a WhatsApp Business greeting message? When someone sends you a message on WhatsApp Business for the first time, you can automatically send them a so-called WhatsApp greeting message. It's simply a welcome message for customers on WhatsApp Business. You can create multiple greetings for different types of situations. With Trengo, you can create a greeting message for all your communication channels. Think email, live chat, Facebook Messenger, and WhatsApp Business.

2. What is the difference between a greeting and an away message on WhatsApp? You can set a "welcome message" to welcome your customers and make them feel special. If you are not available to respond to your customers, you can set an "away message" to let them know that you will be back soon to serve them. Here is an example of a welcome message: Hello, welcome to Trengo! How can we help you? Here is an example of a farewell message: Thank you for your message. We are not available right now, but we will respond within 24 hours. Why use a greeting message on WhatsApp Business? When you make proper use of this type of welcome or greeting message at the right time, it will help you achieve the following: Reduce response time Improve customer experience Increase customer satisfaction by directing them to the right information Don't leave customers hanging who send you messages outside of business hours Gather information from valuable potential customers Discover how a retail company manages to receive more than 500 orders per day through WhatsApp Business.

3. Note: You can only use WhatsApp Business greeting messages when you are in the WhatsApp Business app or the WhatsApp Business API. In the following 3-minute video we explain the exact differences between WhatsApp and WhatsApp Business: What does an effective WhatsApp Business greeting message look like? While there are countless variations of greetings, an effective WhatsApp Business greeting should follow these best practices: 1. Set clear expectations Your main goal will be to create a realistic expectation of how long it will take you to get back to your customer. It's best for a customer to know for sure when they'll get a response. Be very specific when setting these expectations. To illustrate, let's look at two quick examples. We'll get back to you as soon as possible. We'll get back to you within 24 hours. The first example is a bit of a vague promise and doesn't set a concrete expectation. “As soon as possible” could mean anything between a minute and 10 hours. The second example, by contrast, sets a clear expectation and gives your team the opportunity to over- deliver. 2. Be as transparent as possible The second best practice is to simply be honest and transparent. No one likes lame excuses for slow responses. If your team is a little overwhelmed that day, there’s no shame in simply saying you’re busy. 3. Give it a human touch In many greetings, whether by email, live chat, or WhatsApp, I’ve found that the tone is often quite formal. But just because the message is automated doesn’t mean you have to sound like a robot. I advise you to always sound as human as possible. Be professional, of course, but avoid sounding like a lawyer. Well, unless you’re a lawyer, of course. You get my point. Struggling to give your messages a human touch? Don’t worry. An online AI humanization tool can do wonders in adding a human touch to your messages. How to send a congratulatory message on WhatsApp To send a greeting message on WhatsApp, you can use tools like Trengo, which allows you to automate and personalize messaging.

4. 1. First, set up your WhatsApp Business account on Trengo. 2. Next, go to automation settings to create a new flow. 3. Design your message by selecting appropriate triggers, such as when a new customer sends a message. Customize the greeting to include the recipient's name and any relevant information. For a detailed step-by-step guide, check out Trengo's help center article on setting up WhatsApp Business automation here. Looking for a WhatsApp Business greeting message template, read on! 21 WhatsApp Business Greeting Message Examples Honestly, there is no such thing as "the best greeting message for WhatsApp Business." It all depends on your situation and what you want to achieve. That's why we put together a list of greetings for WhatsApp Business in different situations. Let's get into it, shall we? General WhatsApp Business Greeting Messages (Copy Now) 1. "Thanks for your message! We'll get back to you within 24 hours. Kind regards, [Your Business] Team." 2. "Hi, welcome to [Your Business]. We'll get back to you within 3 hours. In the meantime, you can check out our help center [link]. We've been putting a lot of effort into it, so the answer to your question might already be there."

5. 3. "Hi! Nice to see you. Did you know we're currently offering a 50% discount on all of our products? The code is XXXX. Don't tell anyone ;-) Let me know if you have any other questions and I'll get back to you shortly." 4. “Hi *customer name+, welcome to *your business+. We have a special 15% discount on all plans for our new customers. Would you like to get yours now? *link+ Reply ‘Stop’ to unsubscribe.” 5. “Thanks for being part of our community! We’re so excited to have you on board. Check out the services we offer *your services+. Let’s connect on Instagram for some fun too: *Instagram link+. Cheers, [your business name+ team.” 6. “Thanks for reaching out to us. Please let us know the reason for your inquiry so we can direct you to the right person. 1) Payment Inquiries 2) Return Policy 3) Order Updates 4) Others We’ll get back to you shortly.” That wasn’t exactly rocket science, was it? The key to using any kind of messaging app is to not overdo it. WhatsApp offers a quick and informal way to get in touch with a person or organization. Keep your company's tone of voice and overall brand in mind, but keep it short and sweet. At Trengo, we use the first message during business hours. Customer Service Greeting Examples (Copy Now) 7. "Hi, thanks for your message! Our support agents will check your message and make sure it is forwarded to the most appropriate person. We will respond within 24 hours." 8. "Dear [Customer Name], we have received your request and are currently looking for an agent who can best resolve it. It may take up to 8 hours, but we will do our best to respond to you as soon as possible. Thank you for your patience." 9. "In the meantime, you can check out our help center full of answers to frequently asked questions here: [link]." An important trend in customer service is that more and more customers want to be able to use self- service. With Trengo, you can easily create your own help center. This way, customers can always access information, even outside of business hours.

6. Event-Based Welcome Messages (Copy Now) Sometimes your business is in the middle of seasonal activities or special occasions. Whether you're super busy because of the holiday season, or you're on the other end of the spectrum because of the Covid-19 outbreak, you need to keep your customers informed. I'll give you two examples for both cases. 10. "Hi [Customer Name]. Merry Christmas! We're getting a lot of messages right now, but we want you to know that your message is important to us. Santa's agents will get back to you in less than 2 hours." 11. "Ho ho ho! Please let me know if you have any questions. Our elves are very busy wrapping all the presents, so we may not get back to you as quickly as you're used to from us." 12. "Hi, how can I help you? Please keep in mind that we may respond a little less quickly than usual in these unprecedented times." 13. "Hi [Customer Name], Ramadan Mubarak! May your home be filled with light, love, and laughter. Due to the holiday season, we are currently overwhelmed with orders. We will get back to you within 24 hours." 14. "Happy Valentine's Day Thank you for contacting [company name]. We are currently selecting the prettiest flowers for your bouquets and will get back to you within the next two hours. 15. "Hi [Customer Name], Happy Mother's Day! To celebrate this special day, we are offering you a 25% discount on all of our products. If you have any questions, please feel free to ask us and we will get back to you within an hour." Business Update Greeting Messages (Copy Now) When it comes to a technical issue, it's important to let customers know that you're aware of the problem and are trying to resolve it. 16. "Dear Customer, We're experiencing technical issues with [product name]. Our team is working hard to resolve it. For issues not related to [product name], please leave your message below and we'll get back to you within the next 24 hours. Thank you for your patience." 17. "Hi! We're currently experiencing some technical difficulties with our website. We apologize for any inconvenience this may have caused. We're doing our best to fix the problem. We'll let you know when the issue is resolved. Thank you for your understanding." Welcome Messages for Out-of-Office Use When business hours are over and there's no one in the office to answer incoming WhatsApp messages, your customers may have to wait some time before receiving a response. There are many ways to fix this problem. Use an example of an auto-reply WhatsApp Business greeting message and: Send to home page 18. "Thank you for your message! We are currently out of the office, but we will get back to you first thing in the morning."

7. For more information, visit our website https://www.blastingws.com Reply with your business hours 19. "Thank you for contacting us. We are currently unavailable, but we will get back to you during our business hours: [your business hours]. In the meantime, please feel free to check out our website [your website] for more information about our products and services." At Trengo, we use the following greeting outside of the office: 20. “Thanks for contacting Trengo! We’d love to help you, but we’re *currently closed* (See our hours at trengo.com/businesshours). We’ll get back to you the next business day. In the meantime, did you know we have a Help Center at help.trengo.com that answers our most frequently asked questions? You might find your answer without the help of our agents. Regards, WhatsApp Blasting Team As you can see, we’ve also embedded our help center and given customers a clear reason why we can’t respond right away. Whatsapp Business Message Example by WhatsApp Blasting 21. “Hello! We’re sorry, we can’t respond to your message right now. Please leave your name and email address, and we’ll get back to you within 24 hours. Trengo Team". WhatsApp is a valuable way to get leads, even when you're not in the office. Ask the potential client to leave their contact details and you can get in touch with them the next day. Use quick replies to answer frequently asked questions A WhatsApp business quick reply is a template message that you can easily search for, edit, and send to your customer. They are often used by customer service agents to answer frequently asked questions.

8. Quick replies can include greeting messages, business opening hours, return policies, and more. As long as you reply to a message within 24 hours, you don't need WhatsApp to approve anything. You can store up to 50 quick replies at a time. Here's a sample WhatsApp business quick reply greeting message for return policy: WhatsApp greeting message template for business WhatsApp greeting message sample WhatsApp Business Greeting Message Templates As I mentioned, WhatsApp Business greeting messages are the messages you send automatically once a person messages you on WhatsApp Business. If you want to proactively reach out to your customers, start by sending WhatsApp Business greeting message templates. My colleague Luuk wrote an interesting blog about WhatsApp Business greeting templates and how to send WhatsApp greeting messages that you can read here. What does a good WhatsApp Business greeting look like? What does the best WhatsApp Business greeting message look like? Well, let's start with a really good WhatsApp Business greeting message. Because a solid message is: Engagement An engaging WhatsApp Business greeting grabs attention right away. That requires a friendly tone and a warm welcome. You can include a friendly "Hi" or "Hello" and a phrase that shows enthusiasm for helping the customer. Using emojis can also make the message more engaging and personal, improving the overall user experience. Personal Personalization is so important when it comes to making customers feel valued. And WhatsApp is the channel to do it. Think about it, it's the channel people use to talk to friends and family. Use the customer's name and reference their previous interactions or preferences. Personal greetings show that your business recognizes and appreciates the person, fostering a stronger connection, before, during, and after the purchase. Concise Being concise is crucial in WhatsApp Business greetings. Customers appreciate receiving essential information quickly. It's a social media messaging channel! So make sure your greeting is short, clear, and gets the most important points across right from the start. Think about the purpose of the message, available assistance, and next steps or calls to action, to ensure clarity and effectiveness.

9. Branding Don't forget to reflect your business's voice and personality. Make sure the message is in line with your business's style and values, whether formal, casual, professional, or fun. A consistent brand image in your greeting messages helps reinforce your brand identity, making your business more recognizable and trustworthy to customers. Now you know what a greeting message for WhatsApp Business should look like. Deliver the best customer experience through WhatsApp Business With Trengo, our intelligent customer engagement platform, you can deliver the best possible customer experience through WhatsApp Business. It allows you to receive WhatsApp messages along with all other channels in one inbox (like email, voice, and live chat), use WhatsApp Business with multiple users, create your own WhatsApp chatbot, and much more. Start using greeting messages for WhatsApp WhatsApp messages for business no longer hold any secrets for you. Take advantage of WhatsApp greeting message templates for business and start reaching your customers. A well-crafted greeting message for customers on WhatsApp can make customers feel welcome and valued, creating a positive customer experience. Set the tone for the many more conversations to come! Ready to start sending congratulatory messages to your clients on WhatsApp? Company name : WhatsApp Blasting Website: https://www.blastingws.com Email: mailto:info@blastingws.com Phone: 639858085805 Whatsapp: 639858085805 Telegram: https://t.me/latestdat Company Address: Blk 34 Lot 5 Easthomes 3 Subd Estefania, Bacolod City, Philippines,6100 Thank you Thank you