Help desk ticketing software

1. Help desk ticketing software The NABD help desk ticketing software include a customer self service portal that provides a web view to your customer & user so that they can create new support request or check the progress of existing calls in real time. It also provides automatic email notification back to the customer with confirmation of receipt of support ticket. Benefits of Help desk ticketing software:- Centralize help desk ticketing management (from request creation to resolution) Save time and resource Track and monitor help desk and technician performance Promote self service options for end users Improve operational efficiency of customer service Higher level of customer satisfaction The ability to sent ticket by email The ability to view the ticket status A self service portal Mobility Help desk ticketingsoftware offer you to seamless communication between the customers who are requesting IT services. NABD makes your organization’s unique requirements. A good help desk ticketing software makes an IT service work efficiently. Help desk ticketing system interface your end user & allow them to submit request on web.