Evaluating Multi-Use / Multi-Tenant Commercial Recycling Programs

1. James Madden Preston Schultz HDR/BVA SAIC 415-434-0900 x 142 510-466-7130 james.madden@hdrinc.comwilliam.p.schultz@saic.com Evaluating Multi-Use / Multi-Tenant Commercial Recycling Programs Presented By: Sponsored By:

2. Eastmont Town CenterOakland, California Multi-Use / Multi-Tenant Commercial Recycling Program

3. Eastmont Town CenterStopWaste.Org Program Baseline Waste Disposal: 2,856 cubic yards/year CO2 emissions: 28 tons/year Identified Waste Prevention and Recycling Potential: 2,276 cubic yards/year CO2 emissions: -319 tons/year 80% reduction / Cost Savings: $26,600 Annual Eastmont Stats 606,000 square foot mixed use project Former Mall re-branded as a Town Center Includes, police substation, library, medical center, retail stores, governmental offices, day care, senior center, charter school and more…….

4. Plan Elements • Assurance of property managers buy in and their understanding of requirements • Coordinate with janitorial services, facilities management, and County Services • Determine size and amount of recycling bins required. • Convert 40 cubic yard unused compactor to centralized commingled recycling • Expand bottle and can and paper recycling program to all tenant suites • Track and measure results

5. Design survey form for tenant recycling bin requirements Design Program Monitoring forms for janitors Create Program Announcement Letter, Program Roll-out Notice, Recycling Bin Tenant Agreement, and Recycling ‘How To’ sheet Work with local hauler to right size service and establish single stream recycling compactor service Phased roll-out Implementation of Plan

6. Implementation of Plan • Conduct training for janitorial staff (bi-lingual) • Used opportunity to overhauled entire garbage system • Distribute and place recycling bins and conduct tenant training. Bins funded by StopWaste.Org • Organize roll-out event with media, city council member and county district representative • Coordinate with County General Services

7. Finding consensus with multiple stakeholders: facilities manager, property managers, building owner, and janitorial services and local hauler. Timing!!! Stopping ‘scavenged’ cardboard ‘service’ Implementing retail strip recycling plan, (delayed due to holiday), converting them from tossing cardboard in alley way Challenges

8. Challenges • Securing dumpsters and compactors and re-designation of unused compactor • Tenants who didn’t want to participate and training of those who did • Monitoring and contamination • Janitorial contract language • Tenant agreement addendums

9. Challenges Resolved • Multiple meetings with all stakeholders • Flexibility!!! • Understanding stakeholders limitations • You’re the driver • Give them the rewards

10. Program has continued to increase diversion as tenets have become used to program Reduced cost to facility is now $26,600.00 Since program began Nov 2006 have diverted ~72,000 lbs or 36 tons of materials from landfill Annual projection is 96,000lbs or ~48TPY Results

11. Strengths Total support of Property Management and Facilities Saw program as opportune time to re-do entire garbage system in conjunction with implementation of recycling Weaknesses Lacking consistent program monitoring Little feed back to tenant on program progress Slow to come up with tenant recognition Strengths / Weaknesses

12. What I Would Do Differently • Greater emphasis for property management to formalize program into standard operating procedures SOP’s • Urge property managers to issue addendums to tenant agreements for expectations of participation in recycling program

14. Three Other Programs • Bay StreetEmeryville, California • Emeryville Public MarketEmeryville, California • 580 Market PlaceCastro Valley, California

15. Bay Street High end, mixed-use retail “village” with broad range of retail, restaurants and entertainment

16. Emeryville Public Market 25 restaurant “food court” anchored by bookstore and coffee cafes

17. 580 Market Place Strip mall in suburban setting anchored by PW Market grocery store

18. Overview Bay Street • Increased cardboard, paper and bottle & can capture • Implemented organics program Emeryville Public Market • Implemented organics program at 25-tenant facility 580 Market Place • Complex had no prior recycling • Implemented mixed recycling and organics program

19. Implement Plan: Bay Street • Worked with site management • Improved existing programs • Two 30-cubic yard compactors installed for organics (StopWaste.Org provided funding) • Team provided rollout training and Emeryville provided bins to tenants

20. Implement Plan: Public Market • Worked closely with property management, janitorial staff and hauler • Performed survey of tenants • Provided containers (from City) and training to all tenants • Performed multiple follow ups

21. Implement Plan: 580 Market Place • Worked closely with management and hauler • Performed survey of tenants and purchased bins (StopWaste.Org provided funding) • Held pre-rollout event • Rolled out individually with each tenant • Numerous follow-ups

22. Challenges: Bay Street • Coordinating multiple stakeholders • Ensuring tenants placed materials in proper bins • Ensuring organics streams were clean • Contamination issues with organics halted collection for a few months

23. Challenges: Public Market • Program generally well received • Multiple follow-ups required • Need to build trust and cooperation between tenants and custodial staff

24. Challenges: 580 Market Place • Getting service levels right • Ensuring tenant participation, particularly with organics • Ensuring organics streams were clean • Addressing tenant questions

25. Results: Bay Street • Approx. 20 tons/month organics starting April 2006 • 15% increase in diversion • No associated additional cost • Increase in cardboard and bottles & cans

26. Results: Public Market • Added approx. 12 tons organics/month • 53% increase in recycling • No associated additional cost • Custodial participation was key • Tenants monitor each other

27. Results: 580 Market Place • Started collection of multiple streams mid-May (approx. 10 tons/month total) • 40% increase in recycling • $6,000/year in cost savings (plan to pass savings to tenants) • Multiple collection points required adjustment of service levels • Required numerous return visits to monitor service levels, contamination

28. Management support Identify all stakeholders Expectations up front—be realistic Inform tenants (multiple times!) Low turnover is a plus Make educated guess on service levels Multiple follow-ups! Signage is key Anticipate challenges Seek funding sources Consider local hauling rates Lessons Learned