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ONLINE SERVICES FOR YOUR LAW SCHOOL. By Ray Flores and Nasi Peretz. SERVICES WE WILL COVER TODAY. GOOGLE APPS. GOOGLE APPS DEMO. GOOGLE APPS. PROS. CONS. CHANGE POLITICS CONTROL SECURITY JOB SECURITY. FEATURES ALWAYS IMPROVING COST MARKETING SUPPORT LEARNING CURVE.
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ONLINE SERVICES FOR YOUR LAW SCHOOL
- By Ray Flores and Nasi Peretz
GOOGLE APPS
PROS
CONS
- CHANGE
- POLITICS
- CONTROL
- SECURITY
- JOB SECURITY
- FEATURES
- ALWAYS IMPROVING
- COST
- MARKETING
- SUPPORT
- LEARNING CURVE
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
WHY WE DECIDED TO JOIN?
- Best solution, couldn’t do it in-house, zero cost, fully integrated solution
- Students expectations about technology has changed, provide a solution that will grow with our students
- Cost Savings
- Minimal training and support
- Google’s willingness to help and support
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
CONTRACTS
- Worked with Provost Office
- Get Legal Counsel to on board
- Negotiated zero cost, multi-year contract
- USC can cancel at any time
- We built a relationship with Google
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
IMPLEMENTATION PLAN
- Wouldn’t have worked without backing from Provost office
- Did initial launch at the law school as proof of concept
- Currently implemented school-wide at USC
- Initial project plan
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
SUPPORT FAQ’s, support calls, help desk
- Contacted ASU
- Multiple meetings with Google Apps engineers
- Students get email support
- Techs get a 24/7 support number
- Google listened and is very responsive
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
TRAINING
- Gave accounts to all our tech staff
- Custom login screen
- Frequently asked questions
- Tutorial (in-house)
- Google Tutorials
- Group training sessions
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
ACCEPTANCE
- Over 90% participation within first month, currently 100% at law school
- Over 40% participate within first month, currently at 60%, expect 100% by end of next year at USC
- Students “Love” Google Apps
- Techs “Love” Google Apps
- Administration “Loves” Google Apps
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
TECH STUFF
- SAML 2.0 – Shibboleth 2.0 or Authenticate against a Database
- Provisioning Accounts in Real Time
- Management Interface for Accounts
- Alumni Usage Demonstration
- Student Usage Demonstration
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
GOOGLE APPS
ACCOUNT PROVISIONING
- Use Provisioning API
- Easy to Implement, follow steps: get token, submit request, parse response, done!
- Let’s review a sample!
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
- LET THERE BE VIDEO
YOUTUBE
- ONE main Channel
- 2 Main Sub-Channels: - Arts - Lectures
- 11 Enhanced Sub-Channels and growing!
YOUTUBE
PROS
CONS
- MORE SPACE
- ZERO COST
- WIDER REACH
- PROMOTE USC LIFE
- SUPPORT STUDENT EXPECTATIONS
- ONLINE ACCESS REQUIRED
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
WHY WE DECIDED TO JOIN?
- Best and most popular solution, unlimited space, zero cost
- Meet students expectations
- Cost savings
- No training or support requirements
- Google’s willingness to help and support
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
CONTRACTS
- Worked with Provost Office
- Much easier since we already had a contract with Google
- Negotiated zero cost, multi-year contract
- USC can cancel at any time
- We built a relationship with Google
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
IMPLEMENTATION PLAN
- Worked with Provost office to determine policies and content
- Increased video captures
- Got buy-in from faculty to provide content
- Involved administration and PR
- No project plan required
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
SUPPORT FAQ’s, support calls, help desk
- Google provided login
- We customized the page with no help
- We began uploading content
- We were online
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
TRAINING
- No training required
- Videos went online
- Staff, Faculty, Students and world began viewing immediately
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
ACCEPTANCE
- Not all faculty want to be on video
- We focused on events and faculty that wanted to participate
- No problems or complaints since implementation
- Online for 9 months
- Most popular videos have over 4,000 views
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
CHANNEL/SUB-CHANNEL
- Channel Design with Sub-Channels(Example: USC)
- Channel with Central Control (+SubChannels)(Example: UC Berkeley)
- All-in-One Channel(Example: Duke University)
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
YOUTUBE
TECH STUFF
- YouTube Batch Upload
- YouTube Distributed Management versus Central Management
- Video Conversion
- Comments and Ads, Dangerous?
- Channel Branding
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
iTunes U
- LET THERE BE podcasts
iTUNES U
PROS
CONS
- EASE OF USE
- STUDENT EXPECTATIONS
- ZERO COST
- INCREASED REACH
- APPLE SUPPORT
- IPOD USAGE
- ITUNES USAGE
- CONS NUMBER 3
- CONS NUMBER 4
- CONS NUMBER 5
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
iTUNES U
WHY WE DECIDED TO JOIN?
- Meet student expectations
- Cost savings
- Increase reach and accessibility to content
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
itunes u
CONTRACTS
- USC Initiative
- Less flexible than Google
- Multi-year zero cost contract
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
ITUNES U
IMPLEMENTATION PLAN
- Increased audio recording of class sessions
- Policy dictated by University
- Buy-in from faculty and administration
- Public and internal access to content
- No project plan required
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
iTUNES U
SUPPORT FAQ’s, support calls, help desk
- Apple setup accounts
- Initial Setup support from Apple
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
iTUNES U
TRAINING
- Point students to Apple training
- Assist students with iTunes installation
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
ITUNES U
ACCEPTANCE
- Not widely accepted
- Some faculty were on board and continue to use the service the majority stopped using the service
- Not widely accepted
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
ITUNES U
TECH STUFF
- University Access / University Access
- Course Permissions
- Integrating with Internal Systems
- Course Creation (Manual)
- Management and Request Handling
UNIVERSITY OF SOUTHERN CALIFORNIA - GOULD SCHOOL OF LAW
