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Beyond E-mail: Riva SharePoint ® Integration for Novell ® GroupWise ®. Aldo Zanoni CEO, Managing Director Omni Technology Solutions +1.780.423.4200 Ext. 232 www.omni-ts.com. Aldo Zanoni CEO, Managing Director Omni Technology Solutions aldo@omni-ts.com www.omni-ts.com +1.780.423.4200.

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Beyond E-mail: Riva SharePoint® Integration for Novell® GroupWise®

Aldo Zanoni

CEO, Managing DirectorOmni Technology Solutions

+1.780.423.4200 Ext. 232

www.omni-ts.com


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Aldo ZanoniCEO, Managing DirectorOmni Technology Solutionsaldo@omni-ts.comwww.omni-ts.com+1.780.423.4200


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Agenda

Riva Background

Riva CRM and Third-party Integration Strategy

Riva Connectors

SharePoint® Integration to GroupWise

Portal Integration Options

Native Active Directory Access Control and Transparent Authentication to SharePoint®

Screen Shots


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Riva’s Four Components

Riva delivers four components:

  • Managed Policies for automated account content

  • Managed Applications for eDirectory integration

  • GroupWise Reports

  • CRM and third-party application and database connectors

    Source and destination objects:

Source objects can be a GroupWise resource or account; an eDirectory object; or an external third-party application, CRM or database.

Destination objects can be one or multiple eDirectory accounts, groups, containers, or GroupWise accounts or post offices.


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Riva Managed Policies and Reports

Allow GroupWise to automatically manage itself for:

  • Calendars (shared and standard)

  • Address books (shared and standard)

  • Folders (shared and standard)

  • Rules*

  • Proxy Access

  • Birthday Reminders

  • Internet Address Updates

  • Password Expiration Reminder Emails

  • Managed Policies for automated account content

    Riva Reports:

  • eDir Account Audit Report *

  • Rules Report *

  • Proxy Access Report

  • GroupWise Archive Path Report

  • Shared Calendars Report

  • Shared Address Book Report

  • Shared Folders Report

* Requires GroupWise 7.0.2


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Riva Managed Applications

Riva Managed Applications use connectors to integrate GroupWise to eDirectory and external applications for managed signatures and distribution list management.

  • Riva Managed Signatures

  • Riva Dynamic Distribution Lists

  • Riva Secure Distribution Lists

  • Riva Event Monitor

    Future Applications:

  • GroupWise Mail Merge, Account Settings Management


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Integrate CRMs and Third-party Integration – Like Never Before

The Riva CRM and Third-party Integration Strategy for Novell® GroupWise®integrates data from third-party databases, CRMs, ERPs, business processes, collaboration systems, management systems and others into GroupWise.

Key Value: “Synchronization of data from virtually any source ... to any Novell GroupWise destination, providing seamless, transparent synchronization.”




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Think of Riva as a Bridge Between... GroupWise 8

Collaboration:Novell® GroupWise®

SQL: SQL databases

CRM: SugarCRM, info@hand, Microsoft CRM, Salesforce, Bluefin, Microsoft SharePoint, SageCRM

Novell GroupWise: Resource or regular account

Riva is toNovell GroupWise content synchronization...

...what Novell® Identity Manager is todirectory valuessynchronization.


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#1 Objective for Corporate Buy-in? GroupWise 8

Increased Profitability (better customer service, more sales)

Sales and customer service are highly collaborative experiences.

Riva SharePoint® and Portal Integration for Novell® GroupWise® fosters and enhances corporate productivity and collaboration without the user having to change the way he uses GroupWise® or SharePoint®

Riva enhances profitability by giving your employees access to SharePoint® information anytime and anywhere they have access to Novell® GroupWise®!


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#1 Criterion for User Buy-in? GroupWise 8

Ease of Use

If the application is not easy to use, it will not be used! If the application does not work the way users expect it to work, it will not be used!

Time is the most precious commodity customer service agents, sales representatives and account executives have. Riva Integration gives time back to your staff.

With Riva SharePoint® Integration for GroupWise Web Part Portal Integration for SharePoint®, users have access to accurate information inside SharePoint® and inside Novell® GroupWise® — anytime and anywhere. It’s their choice!


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Riva’s Focus: End-user Impact GroupWise 8

Riva integrates Novell®GroupWise® and CRMs and mission-critical applications (including SharePoint®) to:

  • Make the end-user’s life easier (for everyone from the receptionist to the CEO)

  • Help users reach their sales targets and customer service goals

  • Help users make a big difference

  • Keep users organized and give them access to accurate information everywhere they need it. Users don’t have time to keep track ofeverything on their own


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Riva Desktop and Enterprise Editions GroupWise 8

Enterprise Edition: Multiple accounts, no desktop software

Desktop Edition: Single account, no server software (not available for Portal Integration)

All information synchronized from Microsoft® SharePoint® is available in ALL Novell® GroupWise® clients (Linux, Macintosh, Windows, WebAccess, mobile devices, Evolution, Outlook, IMAP)

Full BlackBerry and GroupWise Mobile Server mobile device client support (e.g., Tasks marked as completed on your BlackBerry or GroupWise Mobile Server clients are marked as completed in Microsoft® SharePoint®


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Riva Integration for Microsoft GroupWise 8® SharePoint®


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SharePoint GroupWise 8® Integration - Option One

SharePoint® Integration for Novell® GroupWise® allows SharePoint information to be synchronised to GroupWise. It delivers transparent, server-side synchronisation of:

  • SharePoint® and GroupWise® appointments

  • SharePoint® and GroupWise contacts and groups

  • SharePoint® and GroupWise® tasks

  • Custom and third-party modules

    Emails and notifications sent to SharePoint® team members are received directly inGroupWise®

    Attachments associated with SharePoint® activities are available directly through GroupWise®

    Compatible with GroupWise 8 and 7


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Technical Requirements for SharePoint GroupWise 8® Integration for GroupWise®

  • Requires the Riva Integration Service to be configured and running on a Windows or Linux system

  • No changes required to the SharePoint® server

  • User Impersonation is configured as the Riva authentication choice. Riva connects to SharePoint® as a master account and “impersonates” the user

  • uses eDirectory, Active Directory or SharePoint Services authentication to provide transparent, single sign-on between SharePoint and GroupWise

  • Active Directory or SharePoint native permissions control user access to SharePoint® calendars, tasks, projects, lists, etc.

  • Riva uses the eDirectory/GroupWise email address and the SharePoint® email address to link the accounts between the two systems.


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SharePoint GroupWise 8® Integration for GroupWise®

Provides:

  • Bi-directional synchronisation of address books and tasks between GroupWise® and SharePoint® All changes in one application are synchronised to the other

  • Ability to view SharePoint information in ALL GroupWise clients (including BlackBerry)

  • Because SharePoint®appointments and issues are part of a “shared, team” calendar, appointments, synchronisation is uni-directional from SharePoint® to GroupWise. Changes made in GroupWise to SharePoint® appointments and issues are not synchronised back to SharePoint®


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SharePoint GroupWise 8® Integration for GroupWise®



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SharePoint GroupWise 8® Integration - Option Two

GroupWise Web Part Portal Integration for SharePoint®delivers transparent access to GroupWise WebAccess components directly through SharePoint® Web parts

  • Item Count and Summary View

  • Mailbox View

  • Address Book View

  • Calendar Day View

  • Calendar Week View

  • Calendar Month View

    Requires GroupWise 8. Support for GroupWise 7 is expected in Q1 2009. Support for GroupWise 6.5 is possible and will be considered based on customer demand.


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Technical Requirements for Riva GroupWise GroupWise 8® Web Part Portal Integration for SharePoint®

Incorporates the Riva Integration Server directly into SharePoint Web Parts

- completely transparent to GroupWise and to SharePoint

- installed and managed as standard SharePoint® Web Parts

- communicates directly with GroupWise WebAccess

- uses eDirectory, Active Directory or SharePoint Services authentication to provide transparent, single sign-on between SharePoint and GroupWise WebAccess


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GroupWise GroupWise 8® Web Part Portal Integration for SharePoint®

Riva GroupWise® Web Part Portal Integration for SharePoint®delivers transparent integration of GroupWise WebAccess inSharePoint® Riva provides the same functionality for GroupWise WebAccess as is available with Outlook WebAccess.

  • Summary View: displays the number of unread emails and remaining calendar appointments for the day and appointment alarms

  • Expanded View: displays the From, Subject and Date and appointment information in a single line

  • “Connect” or clicking on an email opens GroupWise WebAccess without the user having to authenticate to WebAccess.


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GroupWise GroupWise 8® Web Part Portal Integration for SharePoint®

Choice to apply five different GroupWise WebAccess SharePoint® Web Parts

  • Mailbox View: provides direct access to the GroupWise WebAccess Mailbox

  • Address Book View: provides direct access to the GroupWise WebAccess address books

  • Calendar Day View: provides direct access to the GroupWise WebAccess day view

  • Calendar Week View: provides direct access to the GroupWise WebAccess week view

  • Calendar Month View: provides direct access to the GroupWise WebAccess month view


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Add GroupWise GroupWise 8® Web Parts to SharePoint®


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WebAccess SharePoint GroupWise 8® Integration – Summary View


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Single Web Part Configured for SharePoint GroupWise 8®: GroupWise® Calendar Day View




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Open GroupWise Book and Calendar Month View® E-Mail or Appointment Directly from SharePoint®


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Proposed Integration Points for SharePoint Book and Calendar Month View®

Additional SharePoint Web Parts can be developed to include:

  • searching the user’s GroupWise® account when doing a search in SharePoint®

  • access to GroupWise®documents in SharePoint®

  • auto-fill from the GroupWise® address book in SharePoint®

  • and other integration points as requested by customers


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Bottom Line — Increased Satisfaction and ROI Book and Calendar Month View

Riva’s CRM and Portal Integrations for GroupWise® and SharePoint® give time back to your staff by transparently making available the work they are alreadydoing in one system(contacts, appointments, tasks, notes, etc.) in the other system.

Riva delivers immediate user adoption and satisfaction.

Rivaimmediately improves theReturn on Investment for Novell® GroupWise®and SharePoint®.Riva allows companies to benefit from the best of both worlds: Novell® GroupWise® and Microsoft SharePoint®by delivering transparent integration of two of a company’s most critical applications.


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Thank You! Book and Calendar Month View

Aldo Zanoni

CEO, Managing DirectorOmni Technology Solutions

+1.780.423.4200 Ext. 232

www.omni-ts.com