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Risk Management Basics – Critical Behaviors and Training. Daecher Consulting Group Inc. Camp Hill, PA 17011. Managing People. BEHAVIOR is the key Hire the right PERSON Clearly defined expected behavior Train (provide knowledge and know how to behave the way you want)

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risk management basics critical behaviors and training

Risk Management Basics – Critical Behaviors and Training

Daecher Consulting Group Inc.

Camp Hill, PA 17011

managing people
Managing People
  • BEHAVIOR is the key
  • Hire the right PERSON
  • Clearly defined expected behavior
  • Train (provide knowledge and know how to behave the way you want)
  • Manage consistently (no “favorites”; clear communication)
key elements in managing people
Key Elements in Managing People
  • Communication (informal / formal; written / verbal)
  • Involvement (Share concerns / problems; share solutions / results)
managing behavior expectations discipline
Managing Behavior, Expectations & Discipline
  • Keys to Effective Driver Management
    • Effective hiring
    • Effective training
    • Attitude management
managing behavior expectations discipline1
Managing Behavior, Expectations & Discipline
  • Problem Recognition
    • Annual review of driving history (minimum)
      • Accidents
      • Motor vehicle violations
      • CDL qualifications
      • Incidents / complaints
managing behavior expectations discipline2
Managing Behavior, Expectations & Discipline
  • Problem Management
    • Policies
    • Consistent application
    • Direct, personal communication
    • Medical assistance
    • Counseling
    • Discipline
managing behavior expectations discipline3
Managing Behavior, Expectations & Discipline
  • Managing Attitude
    • Hire the right attitude
    • Prepare the person for the job (training)
    • Set expectation
    • Discipline poor behavior consistently
managing behavior expectations discipline4
Managing Behavior, Expectations & Discipline
  • Managing Attitude
    • Applaud / reward good behavior regularly
      • Personal “Nice Job” or “Thank You”
      • Share positive customer / public comments
      • Frequent safety meetings
      • Annual performance review
      • Know names, birthdays - get personal
managing behavior expectations discipline5
Managing Behavior, Expectations & Discipline
  • Managing Attitude
    • Show pride to instill pride
      • Fleet condition
      • Driver performance
    • Listen / involve in problem solving
managing behavior expectations discipline6
Managing Behavior, Expectations & Discipline
  • Daily Communication with Drivers
    • Simple “Hellos”
    • Social conversation
    • Friendly exchange of relevant information
training program
Training Program
  • Defensive Driving
    • Space Management
    • Adverse Weather Driving
    • Urban Driving
    • Nighttime Driving
    • Visual Scanning
    • Backing
    • Downhill Driving
training program1
Training Program
  • Equipment
    • Pre-trip inspection
    • Seat / mirror adjustments
    • Seatbelts
    • Child seats
    • Vehicle maneuvering and handling
training programs
Training Programs
  • Planning & Problem Solving
    • Route Selection
    • Maps
    • Breakdowns
    • Accidents
    • Scheduling Problems
training programs1
Training Programs
  • Personal Preparedness
    • Health
    • Alertness
    • Patience / Calmness
    • Think Ahead
    • Think Safety
customer service
Customer Service
  • Greetings and announcements
  • Boarding and deboarding assistance
  • Baggage Handling
  • Assisting Special Needs Passengers
passenger and personnel security
Passenger and Personnel Security
  • Managing Aggressive Behavior
  • Identifying suspicious persons and packages
  • Vehicle security inspections
  • Personal security while on the road
  • Responding to threats and terrorist incidents