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Building Disaster Resiliency through an Integrated Critical Infrastructure Alerting Program Daniel Stevens Manager, Emergency Planning Background and project overview Demonstration – Vancouver 2010 Lessons learned and next steps Q&A Integrating Situational Awareness Three parts:

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building disaster resiliency through an integrated critical infrastructure alerting program

Building Disaster Resiliency through an Integrated Critical Infrastructure Alerting Program

Daniel StevensManager, Emergency Planning

slide2
Background and project overview
  • Demonstration – Vancouver 2010
  • Lessons learned and next steps
  • Q&A
integrating situational awareness
Integrating Situational Awareness

Three parts:

  • Critical Infrastructure Alert Publishing
  • Emergency Information Data Publishing
  • Road Impact Data Publishing
integrating situational awareness4
Integrating Situational Awareness

Collaborators

  • City of Vancouver
  • EmerGeo Solutions Worldwide Inc.
  • E-Comm 911
  • GeoConnections (Federal Government)
  • GeoBC (Provincial Government)
  • Translink
critical infrastructure
Critical Infrastructure

Those physical resources, services, and information technology facilities, networks and assets which, if disrupted or destroyed, would have a serious impact on the operation of an organization, industry sector, community, region or government.

-Public Safety Canada

problem
Problem

Situational awarenessWhat is happening that may impact the critical infrastructure I manage?

emergency response structure in british columbia

Critical Infrastructure

Operators

Emergency Response Structure inBritish Columbia

PECC

PROVINCIAL CENTRAL COORDINATIONProvincial Emergency Coordination Centre

PREOC

PROVINCIAL REGIONAL COORDINATIONProvincial Regional Emergency Operations Centre(s)

EOC

SITE SUPPORTEmergency Operations Centre(s)

AgencyDispatch(Police, Fire, Ambulance, etc.)

ICP

E-Comm & Others

considerations
Considerations
  • Information overload: situational awareness - relevant, unobtrusive, and timely
  • Day-to-day benefit
  • Low or no learning curve
  • Automatic and manual alerting
  • Geospatial view (COP)
  • Security of CI data
  • Security of incident data
  • Scalability
solution

Police CAD

Fire CAD

E-Mail

EmerGeoNav. COP

Ambulance CAD

E2MV/WS

EmerGeoFusionPoint

Solution

Delivery methods/User interfaces

Incidentdata source

slide10

Alert E-Mail

bob.smith@cicorporation.ca

Alert Subscriberbob.smith@cicorporation.ca

ALERT

Info about the CI assetEmergency Contact:Security – 604-555-2345

Data is simulated and does not reflect actual locations of infrastructure assets

use during 2010 winter olympic games
Use during 2010 Winter Olympic Games
  • Office of Emergency Management tested system
  • Used to alert of moderate to severe motor vehicle incidents on roads with Olympic Lanes
benefit security
Benefit - Security
  • Security of critical infrastructure asset data
  • Security of incident data
benefit scalable
Benefit - Scalable
  • Planned/upcoming incidents
  • Multiple incident sources
  • Multiple CI layers
benefit relevant information
Benefit – relevant information
  • Alerts are targeted – not everyone gets the same alerts
benefit low learning curve and day to day use
Benefit – Low learning curve and day-to-day use
  • No need for user to take a course or do anything other than check e-mail
  • Actionable information can be included in e-mail
  • Day-to-day use, not only for disasters.
benefits geospatial view
Benefits – Geospatial View
  • Includes ability to log-in and see what’s going on via Common Operating Picture (COP).
lessons learned
Lessons Learned
  • Data mapping between systems
  • Avoid black box
  • Data agreements just as complex as technical development
  • Work closely with developers and data providers to minimize misunderstandings
conclusion and next steps
Conclusion and Next Steps
  • Use by OEM Staff and Emergency Social Services
  • Fine-tune criteria for issuing alerts
  • Roll-out alerting to all COV CI owners
  • Pilot alerting with external CI owners
  • Add additional incident data sources
  • Pilot use for upcoming planned events
  • Expand to other alerting methods(e.g. SMS, via CAP-CP capable systems)