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PROFILE 70 Yrs of banking - Founded on 26 th May, 1938 as “Devkaran Nanjee Banking Company Ltd.”; Rechristened as ‘The Dena Bank Ltd’ in Dec’66; Nationalized on 19th July, 1969 - rechristened as Dena Bank;

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  • 70 Yrs of banking - Founded on 26th May, 1938 as “Devkaran Nanjee Banking Company Ltd.”;
  • Rechristened as ‘The Dena Bank Ltd’ in Dec’66;
  • Nationalized on 19th July, 1969 - rechristened as Dena Bank;
  • Professional Board of Directors— consisting of Banking Professionals, Eminent academicians, Qualified Chartered Accountants, etc. including shareholder Directors;
  • Two whole time Directors : Chairman & Managing Director & Executive Director;
  • Well diversified stable customer base (8 Million) supported by wide branch network;
  • Mid size Bank with Branch concentration in Industrially developed & vibrant Western India – Financial Hub of the country;
  • Initial Public Offer in 1996; Follow on Issue in 2005;
  • Govt of India Stake at 51.19 %
forerunners in
  • Savings Deposit Scheme for MINORS;
  • KRISHI SAKH PATRA (Credit Card) for Farmers in rural India in 1989;
  • First FULLY COMPUTERISED BRANCH in PSU Banks (1991) : Nepean Sea Road, Mumbai;
  • First DRIVE-IN-ATM in Banking Industry in India (1996) : Juhu Vile-Parle, Mumbai (Bombay);
  • Specialized Training Institute for Computer Literacy : Dena Institute of Information Technology (DIIT), Mumbai (1997);
  • Customer Service Rating of Branches.

† Amount in Rs. Crore


Snap Shot as at 31st March ‘08

net interest income

† includes interest on income-tax refund of Rs.21.56 crore for the year 2006-07 & Rs.10.08 for the year 2007-08

non interest income

† includes commission income of Rs.16.93 crore due to change in accounting policy

†† includes Rs.69.66 crore recoveries on account of sale of NPA assets.

asset quality18
  • Gross NPA brought down to below 2.5% (i.e. 2.45%)
  • Net NPA brought down to below 1% (i.e. 0.94%);
  • NPA Provision Coverage Ratio increased from 50.05% to 60.71%;
  • Aggressive efforts on Recovery in NPAs & Written off A/cs through action under SARFAESI & One Time Settlements;

New Products

  • ATMs – 316 ATMs installed with additional access to over 20,000 ATMs through various tie-up arrangements for benefit of the Bank’s ATM cardholders.
  • Dena International Gold debit Cardto HNI customer with VISA affiliation;
  • “Dena I Connect” – the internet banking services for customer of its CBS Branches, to access their account information through internet in the form of a) Balance inquiry, b) Mini Statement (last 10 transactions), c) Detailed Statement of accounts, d) Cheque book inquiry, e) Cheque Stop request, f) Direct Tax e payment, g) Fund Transfer (self), h) Outward cheque inquiry etc.

New Products

  • Dena Recurring Depositors Insurance Scheme
    • Tie-up arrangement with Life Insurance Corporation of India.
    • Life insurance cover to Recurring Deposit account holder to the extent of the Maturity value of the Recurring Deposit, against risk of death during the tenure of Recurring Deposit, by paying a nominal annual Insurance premium.
    • Full maturity value of Recurring Deposit in all cases of unfortunate death ofdepositor during the period of RD tofamily / dependants of depositor.
  • Dena Tractor Borrowers’ Life Insurance Scheme
    • Life insurance cover to Tractor loan borrowers to the extent of outstanding loan against risk of death during tenure of loan.
    • In case of unfortunate death of Tractor Loan Borrower during currency of loan, LIC will settle the claim to liquidate outstanding loan amount.
new initiatives and thrust

Expanding Outreach

  • 25 new Branches were opened during the year including the first foot print in the state of Himachal Pradesh, thus increasing the total number of branches from 1135 to 1160;
  • 62 more branches were awarded ISO Certification during the year, taking the total tally of ISO Certified Branches to 287;
new initiatives and thrust27


  • The Bank rolled out 93 branches during the year 2007-08, taking the total CBS branches to108 covering 50 centers and 22 states. With this, 55% of Bank’s business is covered under CBS.
  • Bank has set up its own network “DENANET” using 651 leased lines, 253 ISDN lines, 26 V-SATs and 598 Dial up lines connecting 1068 branches and 36 administrative offices spread over 300 centers;
  • 47 New ATMs were installed during the year 2007 - 2008, taking the total tally to 316 ATMs across 142 centers, of which 49 were at off-site locations;
  • As a part of financial inclusion, the ATM facility is extended to illiterate customer by installing 2 Bio-metrics ATMs, which can be operated by thumb impression of customers.
new initiatives and thrust28


  • The Bank has ATM sharing arrangement with SBI, Corporation Bank, through CASHTREE, VISA, CASHNET & NFS tie ups, enabling more than 20000 ATM access points & more than 3.50 lacs Merchant Establishments (MEs) in India and more than 1 million ATMs & 24 million MEs abroad, to bank’s customers; International Debit / ATM Card base stood at aprox. 6 lacs;
  • The Bank has number of value added services through the ATMs i.e. Mobile Pre-paid Top-Ups & Post paid bill payment etc. Debit card customer can also pay through internet;
  • The bank is offering host of other techno enable products i.e. Mobile Banking, Tele banking, Dena Bill Pay, E- payment of indirect taxes and RTGS / NEFT etc;
new initiatives and thrust29

Human Resources Development

  • Major initiative taken on building Leadership Skills across cadres;
  • Engaged the services of a consultant of repute to advise on the strategies for repositioning of the Bank;
  • 255 new officers inducted during the year, to infuse young and specialised talent in different specialised areas viz. Credit, IT, Marketing, Agriculture and Treasury etc.;
  • Further recruitment of 649 Officers, 649 Clerks and 159 sub-staff proposed for the year 2008-09.
  • Continuing with the process of customer-centric grooming of frontline staff at the branches.
new initiatives and thrust30

Garnering Fee Based Income

  • Tie-up arrangement with 3 more Mutual funds during the year in addition to existing 8, thus providing a bountiful basket of varied products from the leading mutual funds viz. UTI, ICICI Pru, LIC, Franklin Templeton, HDFC, Reliance, ING, Kotak Mutual, TATA AIG, Birla Sunlife, SBI Mutual Fund, for selling their products;
  • Tie-up with LIC for selling Life Insurance Products and entered into a referral arrangement with Oriental Insurance for Non-life products. During the year two new products i.e. ‘Oriental Health Royal’ Medi-Claim Scheme & Personal Accident policy, were launched;
  • Introduced ‘Dena Grah Swami Suraksha Yojna’ in association with LIC to provide Loan linked Life Insurance Cover to a Housing Loan Borrower during the currency of a the Loan;
  • Facility of franking of stamps extended beyond Mumbai at 11 more branches at New Delhi and in the state of Rajasthan;
  • Rupee Drawing Arrangement with UAE Exchange for inward remittances of NRI funds similar to existing arrangements with Western Union Money & Times of Money.
new initiatives and thrust31

Priority Lending

  • Collaborated with Gujarat Green Revolution Co Ltd for promoting lending under Micro Irrigation Scheme – Drip & Sprinkler Irrigation
  • ‘Dena Swachha Gram Yojna’, a scheme to provide collateral free finance for construction of Toilets / Bathrooms in rural areas;
  • ‘Dena Paryavaran Suraksha Yojna’, a scheme to finance auto rickshaw owners for acquiring / fitting CNG / LPG gas kit in old auto rickshaws, to curb environmental air pollution. The Bank has so far financed 900 such auto rickshaw owners, thus contributing to a safer environment, in a subtle way;
  • Tie up with NBHC for financing to farmers and others against pledge of godown receipts.
  • MoU signed with M/S Zero Microfinance Saving Support Foundation as Service provider and with M/S A Little World As technology provider for the financial inclusion in 2 districts of Gujarat covering 135 villa
new initiatives and thrust32

Corporate Social Responsibility

  • Continues to sponsor One Girl Child at each of the villages in its command area of operation in the state of Gujarat, for pursuing secondary education under the scheme Dena Shiksha Protsahan Yojana, and 521 scholarship have been provided under the scheme so far;
  • Adopted 51 villages in the State of Gujarat for all round development;
  • Sponsored 2 RUDSETIs at Mehsana & Bhuj in the state of Gujarat to provide training to rural youth and women enabling themacquire skills for self-employment. More than 2864 rural youth trained so far;
  • Pro-actively promoting the Innovators with need based & collateral free financing;
new initiatives and thrust33

Road Map ahead

  • Plans to open at least 26 new branches and 12 Retail Asset Centres during the current year;
  • 342 more Branches are planned to be rolled out under CBS during FY 2008-09 thus, covering 74% of the Bank’s business;
  • To expand outreach and facilitate rural centres with a greater number of bio-metric ATMs;
  • New avenues of fee based income viz. tie ups with more mutual funds / exchange houses etc.;
  • Committed to reposition itself as a robust medium sized Bank with strong fundamentals;
  • Plans to expand Depository business and other related services.