1 / 8

Online Ticketing System

An online ticketing system is a great idea, especially for small businesses that are yet to get their footing. It may not come with all the benefits of a paid ticketing system but putting it in place makes it easier to manage ticketing and communication with the customers.

MeenaKshathriya
Download Presentation

Online Ticketing System

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Online Ticketing System Email Us at: contact@trawex.com

  2. Online Ticketing System • An online ticketing system is a great idea, especially for small businesses that are yet to get their footing. It may not come with all the benefits of a paid ticketing system but putting it in place makes it easier to manage ticketing and communication with the customers. • Furthermore, you can choose from a wide selection of good free online ticketing systems that come with fantastic features. They will serve your needs alongside those of the customers until you are ready to upgrade. Whether free or paid, an online ticketing system sets your company apart from the rest in terms of customer support management. • We offer custom Ticketing Software Integrations with ticket resellers supported by third-party APIs, including StubHub, Ticket Utile, Ticket Network, and more. We also integrate social media APIs along with real-time inventory, sales management, and auto-upload apps.

  3. Why use a ticketing system? • Sort large numbers of support requests and deflect spam. • Convert customer requests from email, website, or social media into tickets. • Categorize and assign tickets to specific support agents or agent groups. • Prioritize issues and know which request to handle next. • Track if responses and resolutions are delivered within SLA limits. • Avoid duplicate responses to the same customer request. • Collaborate with team members and resolve issues together.

  4. Must-have Features in the ticketing system: • Integration:An online ticketing software should come with seamless integration to fetch required information of customers ranging from details to interaction history. This educates agents on the ticket, its category and more so that it can be solved at the earliest or forwarded to the concerned team. • Robust search:Search option plays a crucial role in resolving tickets at the earliest. For instance, Case Management tool offers quick and advanced search with various fields to find apt tickets instantly, such as category, creation date, subject, and more. • Ticket access:There should be access rights on tickets. Not every agent should be enable to access all tickets as there are chances of error when one team agent might accidentally close or change the status of ticket for another team. Even the customers should not be enable to access all stages as sometimes things take more time or coordination that is not necessarily required to be known to the customer.

  5. What Is the Best Online Ticketing System? • The best ticketing platform for your event depends entirely on the needs of your establishment. On that note, there is no one-size-fits-all approach to ticketing, and each sector of activity requires different functionality. But ideally, ticketing and event businesses can find a solution that can fulfil all of your needs. • The best ticketing system is the one that improves your customer experience, drives sales, offers insight into your performance, streamlines operations, and, in the end, supports your efforts to scale your business. The best online ticketing platform also must support all segments of your operation. • Moreover, it must be convenient and easy to use for your team. Whether it’s organizing events, promoting your tickets, analysing data, or managing customer service, the ticketing platform must enable you to navigate via all these aspects. Therefore, discussing your venue’s needs with your team and other parties is important before making any decisions. 

  6. Many ticketing systems also provide services: • Omni channel support • Tracking and measurement • Ticket routing, categorization, and tagging • Integrations • Knowledge base management • Automation • Live chat

  7. How can we choose the best ticketing software for our business? • Global GDS is used to sell tickets all over the world. Our partners choose it because it is flexible, accepting you to customize the whole customer journey. It’s easy to start with, and very straightforward when it comes to payments. Each time a customer places an order, money goes straight into your account.  • All ticket sales via Global GDS are sent directly into the Global GDS booking system, so you can view all your bookings in one place and apply the handy booking management features such as table allocation and pre-ordering functionality to ticket purchases.  • A ticketing system can also be used to store and manage the support desk history, best practices, and any supporting documentation. It is typically structured as a knowledge base that can be organized and segmented by groups such as product or customer segment.

  8. Contact Us: For More details, please visit our website: https://www.trawex.com/online-ticketing-system.php Email Us at: contact@trawex.com

More Related