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QUALITY MANAGEMENT FRAMEWORK

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QUALITY MANAGEMENT FRAMEWORK. Phase 1 - Launch 1. Design Office of Quality Management 2. Design Quality Council 3. Develop a Communication Plan 4. Identify contract resource 5. Staff Office of Quality Management through work assignments

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QUALITY MANAGEMENT FRAMEWORK

Phase 1 - Launch

1. Design Office of

Quality Management

2. Design Quality Council

3. Develop a Communication

Plan

4. Identify contract resource

5. Staff Office of Quality

Management through

work assignments

6. Launch Quality Council

Phase 2 - Assess

1. Brief Exec Committee

members on approach

and identify needs

2. Identify measurement

gaps

3. Conduct first annual

Quality assessment

4. Identify areas for

improvement

Phase 3 - Act

1. Finalize balanced

measurement systems for

each organization

2. Develop action plans for

improvements in each

organization

3. Establish system for

evaluating and sharing

progress

Phase 5 - Link

1. Establish solid linkages

between the quality

management system and

corporate plans (strategic,

budget, IT, policy)

2. Establish linkages

between organizational

measurement systems

and individual

performance

Phase 6 - Evaluate and Celebrate

1. Implement evaluation

system

2. Continually assess

progress towards

completing action plans

3. Ensure all organizations

celebrate individual and

organizational successes

4. Continually refine action

plans and measures

Phase 4 - Involve

1. Implement Communication

Plan

2. Establish mechanisms for

educating and involving

employees in

understanding approach

and their role in improving

performance

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