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[2025-New-Exam]Braindump2go 100-140 VCE Dumps(1-22)

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[2025-New-Exam]Braindump2go 100-140 VCE Dumps(1-22)

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  1. Braindump2go Guarantee All Exams 100% Pass Vendor:Cisco Exam Code: 100-140 Exam Name: Cisco Certified Support Technician (CCST) IT Support New Updated Questions from Braindump2go (Updated in August/2025) Visit Braindump2go and Download 100-140 Exam Dumps Question: 1 DRAG DROP Move all the problem-solving steps to the answer area and place them in the correct order. Answer: Explanation:

  2. Braindump2go Guarantee All Exams 100% Pass Question: 2 A user calls help desk to report that they cannot connect to the company's internal WiFi network.

  3. Braindump2go Guarantee All Exams 100% Pass The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings. What should the technician do next? A.Implement a plan by changing the users network settings to match the company standard B.Resolve the issue by restarting the wireless access point. C.Document the problem and solution in the company's IT knowledge base. D.Consider the probable cause for the failure by checking whether other users are affected. Answer: D Explanation: According to the standard troubleshooting process, after you establish a probable cause you must test that theory before implementing any changes. Checking if other users are affected helps confirm whether the issue is isolated to the one user’s settings (supporting your misconfiguration theory) or is a broader network problem. Question: 3 You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following: I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued. What should you do? A.Ask Jane Doe for their email address so that you can email them to verity identity. B.Reset the password because Jane Doe has to process payroll immediately. C.Call Jane Doe's manager using their company number to verity Jane Doe's needs and identity. D.Request Jane Doe's call back number so that you can reset the password and call Jane Doe back to verify the reset was successful Answer: C Explanation: Before performing a privileged action like a password reset, you must verify the caller’s identity. Calling Jane Doe’s manager at a known company number ensures proper authentication. Question: 4

  4. Braindump2go Guarantee All Exams 100% Pass You resolve a customer's printing issue. How should you document the incident? A.Printing issue is resolved. Reinstalled printer drivers and rebooted computer. B.This customer was using the wrong printer and did not know which printer they should use. C.Printer is now printing. Issue is resolved and customer is happy. D.Ticket Complete. Answer: A Explanation: This option provides a clear, professional, and specific summary of the issue resolution, including what actions were taken (reinstalled printer drivers and rebooted computer). This is important for future reference and for maintaining a proper IT knowledge base. Question: 5 DRAG DROP Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below. Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.

  5. 100% Pass Braindump2go Guarantee All Exams

  6. Braindump2go Guarantee All Exams 100% Pass Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices. Note: You will receive partial credit for each correct answer. Answer: Explanation: Question: 6 When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable? A.Only use information from personal blogs. B.Select the first\top website that appears in the search results. C.Ask a co-worker for their opinion on the search results. D.Verify information using multiple sources. Answer: D

  7. Braindump2go Guarantee All Exams 100% Pass Explanation: Relying on personal blogs or the first search result risks misinformation. While co-worker input can help, it’s subjective. Verifying information across multiple reputable sources ensures accuracy and reliability. Question: 7 Which document outlines a commitment between an organization and a customer, including details of the service, the standards the provider must adhere to, and compensation for the successful completion of those milestones? A.Key Performance Indicators B.Incident Report C.Service Level Indicator D.Service Level Agreement Answer: D Explanation: A Service Level Agreement (SLA) is the formal document that specifies the services provided, performance standards, and any penalties or compensation related to meeting those service milestones. Question: 8 DRAG DROP Move each help desk term from the list on the left to the scenario it describes on the right. You can use each option once, more than once, or not at all. Note: You will receive partial credit for each correct response. Answer: Explanation:

  8. Braindump2go Guarantee All Exams 100% Pass Question: 9 DRAG DROP Move the interface types from the list on the left to their representations in the image on the right. You will not use all interface types in the list. Note: You will receive partial credit for each correct response. Answer: Explanation: Question: 10 DRAG DROP A user calls with questions about the type of display they should purchase for their new home office. You need to provide them with an explanation of the characteristics of the various video interfaces available.

  9. Braindump2go Guarantee All Exams 100% Pass To answer, move each video interface on the left to its description on the right. Note: You will receive partial credit for each correct response. Answer: Explanation: Question: 11 HOTSPOT A customer has the following issue: I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed. You need to assist the customer in solving this problem. For each action select Yes if it might solve the problem and No if it will not solve the problem. Note: You will receive partial credit for each correct selection.

  10. Braindump2go Guarantee All Exams 100% Pass Answer: Explanation: Question: 12 DRAG DROP A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area. You need to assist the customer in identifying the installation location of three components. To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all. Note: You will receive partial credit for each correct response.

  11. Braindump2go Guarantee All Exams 100% Pass Answer: Explanation: Question: 13

  12. Pass Braindump2go Guarantee All Exams 100% HOTSPOT A customer cannot scan documents and pictures to a Windows laptop. When you open Device Manager, you see the 600dpi scanner listed under Other devices, as shown in the image. Evaluate the image and answer the questions by selecting the correct option from each drop-down list. Note: You will receive partial credit for each correct selection.

  13. Braindump2go Guarantee All Exams 100% Pass Answer: Explanation: Question: 14 You receive a call from a user stating that their webcam stopped working. There have been no operating system updates since it was last working. Which action should you tell the user to perform first? A.Check cables for connectivity. B.Check the screen resolution of webcam. C.Update the webcam driver software. D.Rollback the webcam driver software. Answer: A Explanation: The first step in hardware troubleshooting is to check physical connections. Even if no software changes occurred, a loose or disconnected cable can cause devices like webcams to stop working. Software-based steps like updating or rolling back drivers come afterward if the physical connection is intact. Question: 15

  14. Braindump2go Guarantee All Exams 100% Pass HOTSPOT You are adding a new solid state drive (SSD) to a customer's desktop computer. You need to follow safety procedures to prevent electrical shock and electrostatic discharge. Complete the sentences by selecting the correct option from each drop-down list. Note: You will receive partial credit for each correct selection. Answer: Explanation: Question: 16 Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?) A.Disconnect and reconnect from the power source. B.Boot the computer in safe mode. C.Update the device driver software. D.Place the desktop in locked/sleep mode. Answer: C Explanation:

  15. Braindump2go Guarantee All Exams 100% Pass A printer driver failure indicates the software component that enables the OS to communicate with the printer is missing or corrupt. Updating (or reinstalling) the device driver software restores proper communication and resolves the issue. Question: 17 A help desk technician is assisting a customer with setting up access from their Windows computer to a shared company folder. What should the technician do? A.Choose a drive letter and specify the path to the shared folder. B.Disable the antivirus software temporarily. C.Modify the user's account to have administrative privileges. D.Change the network profile to public. Answer: A Explanation: To access a shared folder from a Windows computer, the technician should map a network drive by choosing a drive letter and specifying the path (e.g., \\ServerName\SharedFolder). This enables easy and persistent access to the shared folder. Question: 18 A network technician suspects that a client's Windows computer is not correctly connecting to the office network. To diagnose the issue, the technician runs the ipconfig command on the client's computer. Which two pieces of information can the technician expect to obtain by running this command? (Choose two.) A.The encryption type used by the Wi-Fi network. B.The IP address assigned to the computer. C.The wireless network SSID. D.The firewall settings currently applied. E.The default gateway address configured on the computer. Answer: B, E Explanation: The ipconfig command displays the IP address assigned to each network interface. It also shows the default gateway address, which is essential for routing traffic outside the local network. Question: 19

  16. Braindump2go Guarantee All Exams 100% Pass HOTSPOT A user reports the following: I cannot connect to my Office 365 web applications from my Windows 10 computer. You need the user to gather additional information to help troubleshoot their issue. Which part of the screen should the user focus on to access this information? Select the correct option in the answer area. Answer: Explanation: Question: 20 John indicates that he cannot edit the file Test.docx, which is stored on a network shared drive. John can access and edit other files on the shared drive. You review permissions for the file and see the permissions shown in the following screenshot.

  17. Braindump2go Guarantee All Exams 100% Pass Which change will allow John to access and edit the Test.docx file, while retaining account-level control? A.Move the file to a different folder on the same shared drive. B.Modify the NTFS permissions on the file to allow read & execute. C.Modify the share permissions on the file to give John full control. D.Tell John to modify the NTFS permissions on the file to allow read & execute. Answer: B Explanation: The screenshot shows that John Douglas is explicitly denied "Read & execute" permissions on the file Test.docx, which overrides any inherited allow permissions. To allow John to edit the file, you must modify the NTFS permissions on the file and remove or change the Deny rule that applies to his account. Simply allowing "read & execute" would not be enough; you must grant "Modify" or higher and remove the Deny. Question: 21 A customer reports the following problem: I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work

  18. Braindump2go Guarantee All Exams 100% Pass computer. My personal computer runs Sonom a.My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive. What should the customer do to solve this problem? A.Defragment the USB drive. B.Run diagnostics on the USB drive to determine if the file system is corrupt. C.Return the USB drive for a replacement. D.Format the USB drive with exFATfile system. Answer: D Explanation: The issue is likely caused by the USB drive being formatted in NTFS, which macOS Sonoma can read but not write to by default. Formatting the drive with the exFAT file system ensures full read/write compatibility between macOS and Windows. Question: 22 Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.) Note: You will receive partial credit for each correct selection. A.Windows 11 Pro B.Windows 10 Enterprise C.Windows 11 Home D.Windows 10 Home Answer: A, B Explanation: Windows 11 Pro and Windows 10 Enterprise include the Remote Desktop Host feature and fully support incoming Remote Desktop client connections. The Home editions (Windows 11 Home and Windows 10 Home) can initiate Remote Desktop sessions as clients but cannot act as a host to accept incoming connections.

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