Salesforce Integrated LMS Four Robust Methods to Improve Your Customer Training

1. Salesforce Integrated LMS: Four Robust Methods to Improve Your Customer Training Our lives are entwined with technology across industries – ranging from manufacturing, aviation, education, retail, and service to any other industry. At the core of every industry lies its workforce which needs the right kind of training to propel the growth of the organization which is incomplete without appropriate staff training. Unpredictable times like now, have made employee training a nightmare as most of the Learning Management Software (LMS) were not equipped to handle the stress of remote virtual training. Latest Customer Relationship Management (CRM) applications like Salesforce along with an LMS can make a great difference though. You might be wondering, how can Salesforce and LMS bridge the gap and help organizations grow. Hold on! We will be discussing that in the next section.

2. Salesforce streamlines processes for organizations across verticals, possibly for every industry over the cloud, while an LMS facilitates virtual learning through course creation, learning path determination, certification, assessment, tracking, reporting, etc. Until now, we spoke of the problem, i.e., how training will be imparted through both these platforms. And the solution to this issue is through Salesforce-LMS integration using an Application Program Interface (API) – which is a set of codes. How Does the Salesforce LMS Integration Process Work? As we have already discussed, Salesforce and LMS integration is done through APIs, the LMS administrator installs APIs and decides which fields from the learning system should be populated into the Salesforce system. This helps to have related data in both systems. For example, a set of employees is having unique IDs and is assigned to roles in Salesforce and a course enrollment within the LMS system specific to the particular job roles attached to the unique IDs. Here is how the employees and the employer benefit from the integration: Employees earn credits and badges for professional progress: A successful Salesforce-LMS integration trains the staff with the latest skillsets essential for their job role and improves their productivity. As a result the employees earn rewards, recognitions, certifications and badges that would accelerate their career growth. Employers evaluate employee performance easily: Within an integrated Salesforce LMS ecosystem, the organization can evaluate employees’ progress in training, view account records in Salesforce, auto-enrolment, advanced reporting and tracking, pre-scheduled meetings, implement single sign-on (SSO) for ease of use and security, and a lot more than that. The employer can retain their staff, reduce new hiring costs and pressure off the HR department, and enhance ROI. How do they enhance customer training? Together both these applications offer an efficient training platform to organizations allowing them to share data, communicate, train and evaluate employees for enhancing their skills according to the job roles and contribute to the growth of the organization. By now, you must have understood how Salesforce and LMS integration helps any organization. Read Here Complete Source - https://www.maplelms.com/blog/salesforce-integrated-lms/