Office of Unemployment Compensation Benefits Determination Quality and Timeliness Initiatives. State Capitol, Harrisburg. Pennsylvania has 8 call centers, which opened between 1997 and 2001. Pittsburgh Skyline. Number of Customer Service Reps: 359 Number of Adjudicators: 218.
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State Capitol, Harrisburg
U.S. Brig Niagara, Erie
Key Statistics First Quarter 2008 and 2001Total Calls Answered: 773,886Total Initial Claims Filed: 203,099Maximum Weekly Benefit Rate: $539Maximum Entitlement: $14,014
Liberty Bell, Philadelphia
Key Statistics First Quarter 2008: and 2001Determinations Issued: 79,157Determination Quality:Separations 65% Non-separations 59%Determination Timeliness:Separations 67% Non-separations 78%
Initiatives and 2001Expert Assistance System for Examiners – EASEWeek Long Refresher Training for AdjudicatorsBenefit Accuracy Measurement Monthly Reviews
Amish in Lancaster County
Initiatives and 2001Central Office Adjudication Staff On-Site Reviews/One-to-One MentoringRevision to Fact Finding FormsImmediate Review of Draft Determinations
Hershey – Chocolate Town, U.S.
Rear Plaza, State Capitol