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Himax QA Presentation. September, 2009. Content. Quality Policy Statement Quality Assurance Organization Quality System and Core Quality Supplier Management Structure. Quality Policy Statement. Quality Policy Statement.

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Presentation Transcript
slide1

Himax QA Presentation

September, 2009

content
Content
  • Quality Policy Statement
  • Quality Assurance Organization
  • Quality System and Core Quality
  • Supplier Management Structure
quality policy statement
Quality Policy Statement

Himax commits ourselves to achieve total customer satisfaction through continuous improvement of our business.

Quality Policy Embraces …

1) To achieve customers’ overall satisfaction.

2) Continuous improvement is our routine.

3) To develop Green Products and prohibit using of Hazardous Substances.

himax quality goal
Himax Quality Goal
  • Customer Return Defect Rate is less than 8dppm in Y2010/1H & 6dppm in Y2010/2H.

Note : IC base

quality assurance organization 1 3
Quality Assurance Organization 1/3

Total 623 persons

in Himax

President Office

3 persons

Advanced

Technology

Dept.

Legal

Dept.

5 persons

12 persons

QRA &

System Support

Center

Admin. &

Finance

Division

SHE

Division

Market &

Sales

Center

Operation

Division

IC Design

Center

3 persons

77 persons

25 persons

374 persons

84 persons

36 persons

quality assurance organization 2 3
Quality Assurance Organization 2/3

QRA &

System Support

Center

QRA Division

Technical

supporting

Division

slide9

Quality Assurance Organization 3/3

1 person

1 person

16 persons

14 persons

  • Responsibilities
  • Supplier Quality Management
  • Nonconformance Material Disposition
  • In-house CP inspection
  • Shipping OQC inspection

7 persons

7 persons

3 persons

  • Responsibilities
  • Document Control Center
  • Green Product Management System
  • Corporate Quality System
  • Calibration
  • Responsibilities
  • Customer Quality Service
  • Responsibilities
  • Customer Quality Service
  • Customer audit
  • RFA Responsibilities
  • Product Qualification
  • Physical Failure Analysis
  • Reliability Assurance
  • Abnormal Event Review
product quality control driver ic

Sponsor

Input

Procedure

Output

Device

WAT data/FAB OQC report

Foundry

Ass’y

FAB OQC report

Bumping OQC report

Bumping

Device /TE

CP test record

CP Test

Ass’y

Tape OQC report

Tape Maker

Related Dept.

Tape OQC report

Others Assembly

Assembly/TCP,COF

COG

Ass’y/TE

FT test record

Assembly house OQC report

FT test

QA

Assembly house OQC report

Customer

Product Quality Control _ Driver IC
continuous improvement

Customer Experience

Results of Success

Yield

KPI &

COQ

Customer

Satisfaction

CIP

Continuous Improvement

Action that Drives Success

CIP

Quality

by Design

Early Supplier

Involvement

Total Quality Process

Foundation and Enabler to Success

Quality Improvement

Process - Prevention

Quality

Systems

Continuous Improvement
ccn customer complaint handling procedure

Sponsor

Input

Procedure

Output

FAE

/ JQE

Customer inform sheet

Complaints & Reject products handling

No

FAE

Preliminary failure analysis report from Himax FAE (D+3 days)

Issue CCN to FA

Verify

Yes

FA manager

NG

Check

FA Engineer

Failure analysis

FA manager

Final analysis report

( D+10 days)

NG

Check

Yes

FAE

Final analysis report

Reply to Customer

CCN--Customer Complaint Handling Procedure
document control

E-countersign on-line

  • Version Management
  • Use Poka Yoke skill to avoid mistake being happened
  • External documents control
  • Inquire convenience
  • System link and integration
  • Security Management

ISO

Document

External

Document

Drawing

Product Related

Document

Document Control
supplier management scope
Supplier management scope
  • Supplier Management scope
    • MP performance monitor and improve
      • Yield
      • LRR
      • QAN
      • CD SPC
    • Customer quality target commitment
      • RMA
      • CCN
    • Shipping quality control
      • MRB
      • Supplier quality goal review
  • Supplier Chain

Bumping

house

CP

house

Assembly group

Assembly

House + FT

Tape

Supplier

supplier management qan

Supplier

Issue

QAN

SQE Judgment

Issue SCAR

Yes

Issue SCAR

to supplier

7 day

No

Release or

Scrap

Scrap

Inform

PP

Release

File in QAN

Summary

Close

Supplier Management - QAN

Ref. Document :

3-263 QAN 處理權限規範指導書

2-023 不合格品通知程序

asl certification
ASL certification
  • ASL audit

Ref. document :

2-005 Supplier Management Procedure

New Supplier

Evaluation

NG

Initial

Review

New Supplier

Presentation

Yes

Yes

CIP

Audit

ASL

NG

Yes

Annual SQPR、

Audit

Yes

Yes

Conditional Approval

Quality

Improve

NG

NG

Disqualify

End

supplier management audit categories

Management

Delivery

Service

Quality

Supplier

Audit Categories

Cost

Environment

Technology

Supplier Management Audit Categories

Ref. document:

3-172 供應商定期稽核作業指導書

supplier management scar
Supplier Management -SCAR

Supplier

Event occurred

Ref. document:

3-262 供應商校正措失發出時機作業指導書

SQE Judgment

Issue SCAR

Yes

Issue SCAR

to supplier

7 day

No

Scrap

Release or

Scrap

Ok

SQE Review

Inform

PP

Release

File in Scar

Summary table

Close

supplier management ecn

Himax Eng. Change

Request

Customer Special

Request

Supplier Special

Request

Verification

Countersign by System

Approved and Released

Execution Confirmation

Supplier Management - ECN
supplier management monthly review
Supplier Management - Monthly Review

Monthly Quality Meeting

Himax

total quality commitment

to our customers

Total

quality commitment

to Himax’s customers

Supplier

total quality commitment

to Himax

Review Items

1) Yield

2) SCAR Report

3) SPC

4) Himax LRR & Supplier Production

5) CCN

6) KPI

supplier management sqpr

Qualified Supplier

Review

20 days after each end of quarter

15 days after each end of quarter

Score and

Ranking

Score <80

Audit or CIP

Score >80

Supplier Quality Performance

Review Meeting

Supplier Quality Performance

Inform

Improvement plan

by supplier

Monthly Review

Supplier Management - SQPR

Reference:

3-024 供應商品質績效評鑑指導書

slide27

Thanks for your participation and guidance

Contact Window of QA : Victor Huang

TEL : 886-6-5050880 EXT.58626

E-mail : victor_huang@himax.com.tw