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E-Government Workshop October 21-22, 2003 Fredericton NB From this morning…. CROSSROADS In service delivery In government transformation Citizen participation and engagement Questions Direction to go? Where to invest? How to sustain? What are the needs?

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E-Government Workshop

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e government workshop


October 21-22, 2003

Fredericton NB

from this morning
From this morning….
    • In service delivery
    • In government transformation
    • Citizen participation and engagement
  • Direction to go?
  • Where to invest?
  • How to sustain?
  • What are the needs?
  • What should it look like? Not like it is/brand new?
how to
How to….
  • develop service delivery to the public as a public resource?
    • Note: government and security structures, processes and roles will undergo change.
underlying all of the issues
Underlying all of the issues:
  • Need public debate
    • the essence of democracy
    • needs to be informal
    • needs to be received and acted upon by gov’t and others
from the tables one
From the Tables: ONE
  • E-government vs. E-governance
  • Not a dichotomy of government & technology, there are other players
  • Structure: government idea of structure needs to change
  • Costs: access, availability, promotion, transformation and service disruption
  • Partners-need to share risk
from the tables one8
From the tables: ONE
  • Agency key-ability of individual groups and organizations to interact with structures/services-2 way flow
  • Research to capture corporate memory (gov’t, orgs etc.), highlight methodology - could be applicable to other areas
  • Change E-gov’t to E-governance
  • Barriers: risk averse mentality, culture & gov’t structure, old & new policies, accessibility
from the tables two
From the tables: TWO
  • Research Issues: access, expectations of public
  • Barriers need to be articulated/defined
  • Life-long learning e-culture environment-levels of e-knowledge, how to facilitate learning and training
  • Using ICTs to teach & provide access
  • Everyone is responsible for transformation of a democracy
from the tables two10
From the Tables: TWO
  • Change the question: people are developing their own gov’ts. How to prevent established gov’t from undermining these new structures? Transforming the existing gov’t is not the answer.
  • How to be informed about either new or old gov’t, how to ensure accountability?
  • How to deal with/multiplicity of groups?
  • How to bring groups together w/ government?
  • How do we evolve e-gov’t initiatives to replace current model?
from the tables three
From the Tables: THREE
  • Methodology, common language among researchers, between gov’t & academia
  • Research question often develops out of research and research process
  • Public consultations-how to get people involved, must be informal
  • Digital divide issues (digital inequalities0
from the tables three12
From the Tables: THREE
  • Discussion of partnerships (existing and new) led to all of the other topics
  • Missing voices (lack means, capacity)-what environment is necessary for marginalized groups to utilize ICTs? E-gov’t initiatives?
  • Models of gov’t that would be accessible to all?
  • How do ICTs change democracy & democratic processes? eg: English, culture, bilingual law, limitation of documents
  • How to get useful information out to those who need it?
  • At a Crossroads: need more and different voices in the process
things that make you go hmmmmm
Things that make you go “Hmmmmm……”
  • Do we need to transform ALL institutional structures?
  • How fast should we go?
summary of research issues
Summary of Research Issues
  • Ethics in research approach & ICT
  • Technology focus
    • Need to highlight social context & relevance
    • Social and economic impact
  • Methodology
    • Which ones are best? What combinations?
  • Research needs basis-individual & community
research issues 2
Research Issues (2)
  • Should we introduce new technology, to what degree, how is this decided & by whom?
  • What are the cost implications?
  • What obligations & responsibilities are being devolved to individuals/communities? What are implications?
research issues 3
Research Issues (3)
  • New/innovative meets old/established structures: risks and implications
    • Transformation-policy, institution, human resources, technological dimensions
    • or Reform?
    • So what is new? Can the new survive?
  • Understanding innovative models-fostering, sustaining, complementing
research issues 4
Research Issues (4)

Gov’t needs/changes:

  • Take into account, gov’t point of view, service demands by the public
  • Human resources – fewer staff in future?
  • Is fundamental change in the future possible?
  • What should be done, when?
  • What will be lost?
  • What must be done in terms of change and what is optional?
final research questions comments
Final research questions/comments….
  • Ask the questions-what should be online? Why?
  • What motivates citizens? Bias, cultural bias, education, language, age
  • Multiple inlets/outlets for services
  • Privacy and security
  • Maximum return for demographics
  • Roles of the stakeholders-will they be heard?
  • Engagement – realistic expectations? Why is the public not engaged?
  • Temporal challenges (one sol’n doesn’t fit)
  • Opt-outs
  • Literacy
  • Is it necessary? If so, how fast? What checks & balances?
  • Inclusion as an empowering process
  • Various initiatives need research evaluation
  • Who owns the data?
  • Distinguish concepts in spectrum of citizen/state e-relationships
  • Political questions of what is a good/just society
  • Need for collaboration
  • Engagement and inclusion are separate issues
3 initiatives
3 initiatives
  • Data liberation
  • Broadband for all
  • Avoid privatization of gov’t information
  • Coherence of approaches
  • What are the issues at stake to be identified and addressed? What are the initiatives that need to be taken? To what end? What are roles & responsibilities?
  • Resource requirements within stakeholder groups, issues of equity
  • Potential of federal citizenship?