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Beyond the Classroom: A Comprehensive FYE Counseling Program. Mount Ida College Newton, Massachusetts. 1. Mount Ida College. Baccalaureate college 1400 students 8 miles from downtown Boston Professional preparation with liberal arts base Student:faculty ratio of 14:1

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Beyond the Classroom: A Comprehensive FYE Counseling Program

Mount Ida College

Newton, Massachusetts


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Mount Ida College

  • Baccalaureate college

  • 1400 students

  • 8 miles from downtown Boston

  • Professional preparation with liberal arts base

  • Student:faculty ratio of 14:1

  • Very low discount rate

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Mount Ida College

  • 25 majors in animal science, business, arts and sciences, design, and funeral service education

  • From Potential to Achievement

  • 538 new students in fall 2005

  • 51% from Massachusetts

  • 25% of students are varsity athletes

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  • Small college – very hands on approach

  • Enrollment management and marketing responsible for recruitment and retention

  • Focus on “walking across the stage”

  • Not about getting in – it is about getting out

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Enrollment Issues

  • Academic readiness

  • Financial readiness

  • Financial ability (individual and institution)

  • Career direction and focus

  • Millennial Parents and Children

  • Transition from high school to college

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FYE Counseling Model

  • Enrollment Management and Marketing

    • Admissions

    • Financial Aid

  • Student Affairs

    • Residence Life

  • Academic Affairs

    • Academic Services

    • Athletic Department

  • Finance and Administration

    • Bursar

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    FYE Counseling Model Assessment

    • Retention Audit

      • Established need and model premise

    • CIRP Survey

    • Noel Levitz Student Satisfaction Inventory

    • Noel Levitz Institutional Priorities Survey

    • Parent Survey (admitted/enrolled)

    • Financial Aid Leveraging Study

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    36 Month Plan

    • Process Oriented Information

    • Affordability

    • Student and Alumni Success Stories

    • “Walking Across the Stage”

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    • Tailor messages to various audiences

    • Repeat messaging utilizing dynamic method of delivery:

      • Publication Collatoral

      • Technology (i.e. e-mails, MySpace, website)

      • Counseling

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    What Works!

    • Success Academy (EMM)

    • First-year Experience Counseling (EMM)

    • STAR Days (summer orientation) (campus)

    • Freshman Book Experience (campus)

    • MySpace (EMM)

    • CC101/Freshman seminar (AA)

    • Wadsworth Lecture Series (SA/EMM)

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    • FYE Counseling begins at time of application

    • FYE Counseling ends with enrollment in sophomore class

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    Series of Counselors and Advisors

    • Admissions counselor

      • Goals are to accept, enroll and have student be financially clearable

    • Financial aid counselor

      • Makes award, works with admissions counselor and does intrusive financial counseling for enrolled first years –goal enroll student in sophomore class

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    Series of Counselors and Advisors

    • Peer advising from upper class students

      • Orientation Leaders

      • Resident Assistants

      • The Learning Circle

      • Balfour Peer Leaders

    • Academic advisors are assigned during first semester

    • Financial aid counselors are assigned for period of enrollment (4 years)

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    It Impacts Retention…

    • Athletics

    • Mount Ida College Newsletter and Inside Mount Ida

    • The Learning Circle/TRIO

    • Community Interactions

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    It’s Not About Whether the Students Get In

    • Admissions and financial counseling focuses on “right fit” and potential for achievement

    • Admissions Counselors are first point of contact and remain with student throughout enrollment process

    • Collaborative “case management”

    • Maintain contact for four years

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    Early Alert Is Designed To… Affairs

    • Identify first-year students early in the semester who are having difficulty in the classroom

    • Coordinate a supportive community response to address the student’s challenges

    • Increase retention and promote academic success for all students

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    How Early Alert Works Affairs

    • Faculty member meets with student to discuss challenges

    • Faculty member completes and submits form on College website

    • Form is automatically sent to several pre-determined key staff

    • Any contact made with the student is reported back to the Early Alert Coordinator

    • Follow-up by Coordinator when necessary

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    The Early AffairsAlert Form

    • On line and interactive

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    Who Uses The Form? Affairs

    • First Year Seminar Faculty

    • Adjunct Faculty

    • Faculty Teaching Developmental Courses

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    Early Alert Can be Initiated by any community member Affairs

    • Enrollment Management Committee meeting

    • E-mail to VPEMM

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    Who Receives the Form? Affairs

    • Representatives from:

      • Academic Services (Program Directors)

      • Financial Aid Office

      • Residence Life

      • Counseling Center

      • Athletic Department

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    6% of first-year student names were been submitted to the program between 9/12/06 and 10/15/06

    80% of the issues were resolved (successfully made contact)


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    Conclusions program between 9/12/06 and 10/15/06

    • Program is most successful when the form is submitted within the first five weeks of the semester

    • Quick action and feedback are key to faculty involvement

    • Explanation of the Early Alert Program should be included in the syllabi of the professors who use the program

    • Explained at parent orientation

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    Results thus far . . . program between 9/12/06 and 10/15/06

    • Retention increased 5 points

      • 63% to 68%

      • Goals was to reach 68% retention by fall 2007

    • Comprehensive Program assessment in 2006-2007 using Stufflebeam Program Assessment model.

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    Mount Ida College program between 9/12/06 and 10/15/06