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VIDA A virtual service and knowledge database for members of the Engineering Society in Denmark (IDA) Pernille Kofoed Facts about the Society (IDA) and VIDA 60.000 members in IDA VIDA has 8.000 registred users, about 200 users a week

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VIDA

A virtual service and knowledge database for members of the Engineering Society in Denmark (IDA)

Pernille Kofoed

facts about the society ida and vida
Facts about the Society (IDA) and VIDA
  • 60.000 members in IDA
  • VIDA has 8.000 registred users, about 200 users a week
  • VIDA has been developed over two years, and is based on the Silverstream Portal platform
  • In danish only - so far
  • Top-security: SSL and PIN-code by mail
background for the vida project
Background for the VIDA project
  • Higher emphasis on internet and virtual services
  • 24 hours service
  • Better and more flexible service for members
  • Focusing on one line of service: Advice on salary, contracts, legal topics
  • Look and feel like well-known internet tools: Yahoo
vida contains
VIDA contains
  • A knowledge database
  • On-line counselling
  • Advanced search facilities
  • Personalisation:
    • individual selection of interest
    • rating of documents
    • subscriptions
  • Customization
  • Feed-back and activity analysis tools
  • Tools for document, users, interface and portal management
the knowledge database
The knowledge database
  • 500 articles, faqs and link documents
  • About 25 editors
  • Feed-back from users
  • 0-hit analysis
  • Traditional search log analysis
on line counselling
On line counselling
  • Users has private mailboxes
  • Asks question on-line
  • The question pop-up in the call-center system
  • Questions are answered within 24 hours
  • Users are notified via e-mail, when an answer is delivered to the mailbox
  • The call center system has a large number of facilities:
    • integration with member files system
    • log with users activities in VIDA
    • extended information about the user collected from member directory
advanced search facilities
Advanced search facilities
  • Fulcrum search engine is integrated
    • boolean search
    • fuzzy
    • left and right trunkation
  • All search terms are trunkated to the right and is combined with OR as default
  • Search results are ranked using an algoritm based on tre values:
    • the interests selected by the user
    • document rating by the user
    • attributes from member directory
personalisation
Personalisation:
  • individual selection of interest
  • rating of documents
  • subscriptions
  • when browsing in categories, documents are listed according to the ranking algoritm.
customization
Customization
  • VIDA has app. 15 user attributes
    • sex, age, employment status, residence etc.
  • the attributes controls
    • menu
    • search algoritm
    • access to special services
  • the attributes are syncronized with member directory and are updated every night
other components in vida
Other components in VIDA
  • Feed-back and activity analysis tools
  • Tools for document, users, interface and portal management
conclusion
Conclusion
  • The process has been hard, but rewarding
  • Well received by target users
  • Inspiration to other lines of service in IDA