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SANTA CLARA WORKSHOP. Step 1: Identifying the Triggers. TRIGGER. 1. TRIGGERS FROM STAKEHOLDERS. Employees Investors Consumers Business partners and suppliers Non-governmental organisations and media campaigns Governmental, intergovernmental organisation and regulatory pressures

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Triggers from stakeholders
TRIGGERS FROM STAKEHOLDERS

  • Employees

  • Investors

  • Consumers

  • Business partners and suppliers

  • Non-governmental organisations and media campaigns

  • Governmental, intergovernmental organisation and regulatory pressures

  • Community and society



Step 2: Scoping pick up on the weak signals’

What matters


Scoping by stakeholders concerns
SCOPING BY STAKEHOLDERS’ CONCERNS pick up on the weak signals’

  • Employees

  • Investors

  • Consumers

  • Business partners and suppliers

  • Non-governmental organisations and media campaigns

  • Governmental, intergovernmental organisation and regulatory pressures

  • Community and society


Step 3: Making the business case pick up on the weak signals’


Drivers of business
DRIVERS OF BUSINESS pick up on the weak signals’

  • Reputation

  • Innovation

  • Cost cutting

  • Market growth

  • Relationships, alliances and the licence to operate

  • Access to financial capital

  • Development of human capital


Step 4: Comitting to Action pick up on the weak signals’


High performance organisation

Passionate Leadership pick up on the weak signals’

Robust Systems

HP Culture

Sound Strategies

Technical Competence

Corporate Values & Principles

HIGH PERFORMANCE ORGANISATION

HPO


NEW REALITIES - NEW ACTIVISTS pick up on the weak signals’Business is recognised and challenged as a new player in social development, setting standards and protecting human rights


Global compact
Global Compact pick up on the weak signals’

  • Companies are called upon to:

  • HUMAN RIGHTS

    • Support and respect the protection of internationally acknowledged human rights in their area of influence; and

    • Not become accomplices in human rights violations and abuses.

  • LABOR RIGHTS

    • Defend the freedom to join unions and the effective right to collective bargaining;

    • Eliminate all forms of forced or compulsory labor;

    • Strive for the complete abolishment of child labor; and

    • Eliminate discrimination in jobs and occupations.

  • ENVIRONMENT

    • Adopt a preventive approach to environmental challenges;

    • Develop initiatives to promote greater environmental responsibility; and

    • Encourage the development and dissemination of environment-friendly technologies

  • CORRUPTION

    • Act against all forms of corruption, including extortion and bribery.


Step 5: Integration & Gathering Resources pick up on the weak signals’


7 key areas of change
7 key areas of change pick up on the weak signals’

  • Feedback identified 7 areas of change

    • Customer service

    • Access to services

    • Employment

    • Portrayal

    • Web Access

    • Building Access

    • Technology


Actions
Actions pick up on the weak signals’


Step 6: Engaging Stakeholders pick up on the weak signals’


Critical success factors
Critical success factors pick up on the weak signals’

  • Engage the key stakeholders

  • Build trust

  • Be flexible

  • Allow time

  • Be open

  • Be realistic

  • Share the agenda

  • Create a common understanding

  • Field your very best people

  • Be prepared for change


Step 7: Measuring and Reporting pick up on the weak signals’


Why measure report
Why Measure & Report pick up on the weak signals’

  • To benchmark performance

  • To answer criticism

  • To understand stakeholders

  • To spot policy gaps

  • To demonstrate difference

  • To satisfy regulations

  • To earn endorsements

  • To meet contractual requirements


Characteristics of cso companies
CHARACTERISTICS OF CSO COMPANIES pick up on the weak signals’

  • Alignment and explicit articulation of Purpose, Vision and Values

  • Leadership and Senior Management Team believes values

  • continuously communicated

  • constantly reinforced through culture, processes and rewards


Characteristics of cso companies1
CHARACTERISTICS OF CSO COMPANIES pick up on the weak signals’

  • 5.scoping and prioritising risks and opportunities

  • 6.decision-making process consistent with Purpose and Values

  • 7. effective stakeholder engagement


Characteristics of cso companies2
CHARACTERISTICS OF CSO COMPANIES pick up on the weak signals’

  • 8.ethical code governing relations with partners to determine fair share of risks and rewards

  • 9.entrepreneurialism and creativity which is stretched with an openness and curiosity for corporate social opportunities

  • 10. appropriate measurement and reporting of company’s performance.


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