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IT Social Outsourcing Outsourcing IT Services to Micro-Enterprises in Poor Communities in India. Richard Heeks & Shoba Arun Centre for Development Informatics University of Manchester, UK http://www.manchester.ac.uk/cdi. Centre for Development Informatics. Research Overview.

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IT Social Outsourcing Outsourcing IT Services to Micro-Enterprises in Poor Communities in India


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it social outsourcing outsourcing it services to micro enterprises in poor communities in india

IT Social OutsourcingOutsourcing IT Services to Micro-Enterprises in Poor Communities in India

Richard Heeks & Shoba Arun

Centre for Development Informatics

University of Manchester, UK

http://www.manchester.ac.uk/cdi

Centre for Development Informatics

research overview

Research Overview

Research Aim: What is the development impact of IT social outsourcing?

Research Undertaken: Impact assessment using livelihoods framework of IT social outsourcing project in Kerala, India

research findings

Human Capital: Building IT and Entrepreneurial Skills

Sustainability?

Longevity

Member Replacement

(Limited) Diversification

Assets Remain

Political Capital: Empowerment; Confidence; Status; Gender Relations?

Social Capital: Government Officials; Enterprise Group

Physical Capital: One PC per Member

Financial Capital: US$1 per Day; Welfare Expenditure

Research Findings

Academic Finding: IT social outsourcing develops human, financial, physical, social and political capital for below-poverty-line women

Practical Recommendation: Expand IT social outsourcing programmes of government and business organisations

further information

Further Information

Social outsourcing as a development tool, Journal of International Development, forthcoming

http://www.womenictenterprise.org

richard.heeks@manchester.ac.uk