HR: Leading People, Leading Organizations. © 2003 SHRM. Human Capital Forecast: 2004. Society For Human Resource Management December 2003 1. Survey Methodology. 10 minute interactive survey of C-Suite Executives (102), Senior Managers (136), and HR Professionals (124)
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Attention to HR is fueled by the perceptions that both general human capital strategy and the successful delivery of HR services are deemed “very” important to the overall success of the organization
Additionally, those interviewed feel that aligning employees with the overall business goals of the organization is “very” important
Executive management (EM), senior managers (SM) and HR professionals (HR) differ in their perceptions regarding the importance of documented human capital policies:
In evaluating the overall importance of the HR function within business organizations, the majority of respondents agree that HR has the ability to create employee loyalty to impact customer loyalty: